Alliance Customer, Tampa Electric. Job Summary Supports vision and direction established by the Alliance Director/Manager when managing assigned alliance account relationships. Responsible for activities to drive innovation, continuous improvement and customer satisfaction.
Coordinates branch and corporate resources and activities for customer development, project implementation, integration and retention. Formulates and articulates methods and plans for customer business process enhancements in the areas of procurement, logistics, operations, technology, and finance. Develops and maintains successful long-term alliance customer management relationships. Responsibilities Essential Functions
Implements and maintains strategies and relationships for the alliance customer while serving as the key contact and advocate. Participates in the development and implementation of annual plans and supports long-term goals and direction with the regional management for assigned alliance accounts.
Ensures there is agreement compliance, customer satisfaction, relationship and process integration, core team communication and follow through for assigned alliance customers. Ensures consistent, accurate communication between the alliance customer and Border States. Uses established performance metrics to help drive continuous improvement. Collaborates with company sourcing, engineering and
customer standards to ensure lowest total cost and supply chain continuity for the alliance customer.
Participates in providing forecasts, strategy planning, coordination of initiatives, presentations, product category strategies, use of measurement tools, planning and coordination of annual efforts, resource deployment, and service management. Seeks out and identifies performance and internal relationship concerns and reports those concerns to executive management and helps develop issue resolution plans. Participates in established core team meetings. Participates in the development and implementation of short-term objectives and action plans to support overall satisfaction and retention of alliance customers, company and customer strategies, sales development, demand forecasting, proposal coordination, presentations, financial projections, cross market strategies, and measurement tools for assigned alliance customers.
Provides input into the development of new supply chain solutions, systems, technology, methods, ideas, innovations and procedures that ensure retention and overall effectiveness and efficiency in serving alliance customers. Provides feedback from the field on customer satisfaction, pricing, products, quality, service, customer needs and new offerings.
Provides feedback on the performance of vendors and acts as a vendor alignment advisor. Monitors sourcing and aggregation activities and collaborates with the alliance team to ensure service, reduce total cost, drive innovation and improvement, enhance relationships and to promote diversity. Non-essential Functions Involved in local supplier diversity events. Acts as a corporate customer advocate and performs the duties of the corporate representative for alliance core teams as assigned. Adheres to FY budgetary objectives, and provides accurate, timely documentation of expenses, and other information as requested.
Performs other duties as assigned by supervisor of designate. Qualifications Four-year business, sales, marketing or trade degree or the equivalent in related work experiences. Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred. Minimum of five-years of prior distribution sales experience preferred. Experience with presenting in front of a large group. Technical competence in distribution to understand what drives our customers’ business to ensure we deliver meaningful business outcomes. Ability to read, write and speak in English required.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and Power Point), Internet, Email and SAP software. Skills and Abilities Consistently provides responsive, quality service to meet and exceed customer expectations. Excellent interpersonal, written and verbal communication skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Ability to read a one-line diagram (electrical drawings). Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist:
join our Sales team in their geographical area. This is a commission structured sales job with a starting salary commensurate with experience level. The position is eligible for our full-time benefits offerings. Represent our complete broadline of food and related products to customers in the restaurant, hotel, country club, specialty market, and institutional industries.
Open new accounts, penetrate existing accounts, and assist customers with menu planning, sourcing products, and overall business strategy. Facilitate customer satisfaction by answering customer calls, and entering and reviewing customer orders to ensure they are in prior to the established order cutoff time. General
sales. Requires minimum of 3 years of experience in food distribution/processing sales or equivalent. Excellent communication skills, follow through, responsibility, ethics, and motivation required.
Requires computer and typing proficiency. Must be able to work in fast-paced environment. Other duties as assigned. About Us Cheney Brothers, one of the country’s leading broadline distributors, is family-owned and operated. We are looking for hard-working, motivated individuals to join our team. In addition to being a “great place to work”, we offer competitive wages and a great benefits package, including a 401(k). Applicants must be authorized to work in the United States. Cheney Brothers,
Inc. maintains a drug free workplace and is proud to be an Equal Opportunity Employer prohibiting discrimination and harassment, including, but not limited to, in hiring, on the basis of race, color, interaction, age, interactionual orientation, religion, national origin, familial status, marital status, disability, military service, and any other legally protected status or class.
Above is not an all-inclusive list of requirements or qualifications.
