Sales & Business Development jobs involve strategies, tasks, and processes aiming at attracting new clients and penetrating existing markets to drive revenue growth. Professionals in this field focus on relationship-building, understanding customer needs, identifying business opportunities, and negotiating deals. They frequently collaborate with marketing, customer service, and management, and require skills such as communication, persuasion, strategic planning, and market analysis. These roles are critical for company expansion and often come with performance-based incentives, making them dynamic and results-oriented careers.
Sales & Business Development jobs involve activities aimed at expanding a company's market reach and increasing its revenue. Professionals in this field focus on identifying new business opportunities, building relationships with potential clients, and negotiating deals. They must possess excellent communication skills, strategic thinking, and the ability to analyze market trends. Sales roles typically involve direct product or service promotion, while business development can also encompass partnerships, market research, and long-term growth strategies. These roles are crucial for company expansion and require individuals who are not only persuasive but also adept at understanding customer needs and aligning them with the company's offerings.
client portfolio while strategically driving growth by actively pursuing and converting new clients. The role is pivotal in both cultivating strong relationships and fueling the expansion of our business. What You'll Do: Increase revenue within the vertical by exploring new opportunities by identifying and closing new prospects within the industry Conduct regular business reviews with the client to ensure satisfaction and to identify needs Facilitate the client needs backssment meeting and RFP Process for new cleaning or restoration opportunities Secure a leadership role in networking organizations related to the vertical to engage with clients, increase visibility and credibility, and identify
new prospects Identify and pursue client and industry opportunities to train and will conduct continuing education classes at trade shows, networking events, and direct client sites What It Takes: Bachelor's degree in Business, Marketing, or related field, preferred 5+ years in Sales/Industry combined 2+ years in Sales Current, valid Driver's License Ability to pass background check and drug screen The Perks: Medical insurance Dental and Vision Insurance 10 days of paid time off immediately upon hire 8 paid holidays 401k Match Follow the link below for a more detailed description of the Account Executive duties.
Woodard is an equal opportunity employer that prohibits discrimination based on any protected characteristic as outlined by federal, state, or local laws.
We make employment decisions based on qualifications, merit, and business needs at the time.
impact every day. Learn more about what makes us different and how you can thrive as an Account Administrator at MMA. Marsh Mc Lennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities.
With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh Mc Lennan (NYSE: MMC). A day in the life. As our Account Administrator on the Business Insurance team, you'll provide quality and timelysupport on the day-to-day, renewal and new business
activities in the Business Insurance business unit. Our future colleague. We'd love to meet you if your professional track record includes these skills: High School diploma or general education degree These additional qualifications are a plus, but not required to apply: Experience in underwriting, rating and billing or prior insurance experience at an agency or related company preferred.
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes
colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are: Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Hybrid work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online: http: ///careers or flip through our recruiting brochure: bit. ly/3Qpcjmw Follow us on Linked In, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.
Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh Mc Lennan and its affiliates are EOE Minority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. #MMABI#LI-Hybrid Requisition #: R_2378926ahf9io63
training, and unlimited growth opportunities. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all. GENERAL FUNCTION Our Sales Associates are vital to the success of Sunglass Hut.
You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear. MAJOR DUTIES AND RESPONSIBILITIES Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty. Confidently provides an exceptional customer experience through making a connection, attention to
detail and offering a personalized and unique shopping experience resulting in customer satisfaction. Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management.
Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under one’s control. Helps foster an inclusive culture by treating customers and colleagues with respect. BASIC QUALIFICATIONS High School Diploma or GED Embrace new technology and change with high level of accuracy Self-accountability for sales results through use of selling skills and a drive to
meet goals. Strong communication skills (both oral and written) Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment Sunglass Hut is a part of Luxottica, N.
A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
by spending half of the day in the field and half of the day in the office representing and selling our staffing services to existing leads, new leads through referrals, cold calling, etc and growing/servicing current accounts. We are working with businesses in the clerical and professional divisions.
If you are looking for a career that really makes a difference in the work lives of their clients, this is the opportunity for you. Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally
at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs: Family Spirit: We are more than just a team.
We go above and beyond for each other as a true family does and strive to support all who interact with our great company. High Touch : We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary. Passion : Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us. Legacy: We build a lasting path
within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve.
We appreciate each other and see everyone's value. Innovation : We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves. Collaboration : We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved. What we offer: The flexibility of managing your own schedule, and having a work-life balance.
Hawaii Contest WIN A FREE VACATION Phone and mileage reimbursement Competitive base salary + commission Six-figure earning potential Training provided ESOP Duties: Maximizes territory potential through targeting prospects, qualifying, conducting customer meetings, and demonstrating QPS staffing solutions and services Generates new target prospects through research, networking at key client/association events and referrals, and establishing appointments via phone Develops relationships with key decision-makers using a strategic and consultative approach to understand the client's needs and demonstrate the value of QPS' services to meet those needs Provide ongoing customer service to accounts once secured Works closely with sales management to prioritize opportunities and execute sales strategies to exceed quota expectations Qualifications: 1+ years outside sales experience in a professional services environment is preferred Selling, negotiation, communication, and problem-solving in a fast-paced business environment Highly self-motivated to exceed sales quotas by closing new business Valid Driver's license, auto insurance, and vehicle required Experience with Microsoft Office programs Benefits: We are proudly 100% employee-owned (ESOP), Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k, PTO, Birthday, Holiday, Educational Assistance.
Sales & Business Development jobs are roles focused on driving business growth by identifying new opportunities, creating customer relationships, and closing deals. These positions often involve market research, networking, and strategy implementation. Key characteristics include strong communication skills, a knack for negotiation, a results-driven mindset, and the ability to work under pressure. Sales roles typically focus on direct revenue generation, while business development emphasizes creating long-term value through partnerships, market expansion, and product development.
our team at the Element Hotel located in the Midtown area of St. Louis, MO. This person will assist the Director of Sales with all aspects of the hotel sales department. Daily activities will include booking social/SMERF groups, meeting rooms and conferences while providing exceptional customer service to hotel guests What You Will Be Doing: Complete weekly telemarketing calls to solicit new and untapped business leads within the Sales Coordinator's specified market segments.
Be fully acquainted with all lead systems (Meeting Broker, Lanyon, etc. ) and support the Director of Sales in follow-up of all leads within the specified time guidelines. Direct sales leads to the Director of Sales
within the DOS's established market segments. Assist the Director of Sales in the development of new programs and sales campaigns in an effort to obtain additional sales from the various market niches.
Generate and distribute daily, weekly and monthly reports as outlined by the Director of Sales. Participate in communication and professional organizations to maintain high visibility and promote sales. Working some AM Front Desk Shifts if needed The Ideal Candidate: Exceptional communication and sales skills in order to solicit new business and ensure the satisfaction of current business. At least one year of sales experience in a hotel or related setting. Willingness to complete outside
sales calls and cold-calling. Lighspeed Experience Preferred About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people.
Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.
We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: We offer a range of benefits including, but not limited to: Growth and development tools and access to learning Robust PTO policies Medical/Dental/Vision Coverage 401k matching Employee Assistance Program Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by Applicant Pro
short-term disability, and tuition reimbursement. We also offer a 401(k) match, pension program, and parental leave after the first year of employment. If this sounds like the right opportunity for you, apply today! ABOUT UNITED FIBER A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri.
We provide TV, phone, and high-speed internet to over 30,000 subscribers and our mission statement is to " enhance the rural way of life through United" Keeping our customers and communities connected is something we take pride in! We have a team of skilled employees who consistently strive to provide a top-quality customer
experience. United offers a great benefits package , plenty of opportunities for growth and advancement , and an uplifting work environment in which all of our employees can thrive!
A DAY IN THE LIFE OF AN SALES REPRESENTATIVE The Sales Representative is responsible for promoting product lines for United Services, Inc. and securing orders from existing and prospective customers through a relationship-based sales approach. The Sales Representative is responsible for achieving maximum sales growth and profitability by effectively selling products and tracking results. The Sales Representative will treat customers as a priority, being proactive in anticipating current and potential future
needs, and is responsible for building relationships with both business and residential customers.
The Sales Representative works as an integral part of a team across all departments and must be a team player. Additionally, customer focus is the number one priority of this position. QUALIFICATIONS FOR A SALES REPRESENTATIVE High school diploma or equivalent Entry level 0 to 12 months sales experience Thorough knowledge of first-aid and CPR Valid driver's license Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry up to 20 pounds A bachelor's degree and two or more years of experience are preferred but not required.
Proficiency with Microsoft Office is a plus. Can you integrate business and industry knowledge into your job? Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect? Do you flourish with both independent and collaborative work? If yes, you might just be perfect for this phone position! WORK SCHEDULE This full-time position works Monday through Friday from 8:00 a. m. to 4:30 p. m. This position must be able to work flexible hours outside normal business hours, including weekends, events and holidays as required.
ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! All offers are contingent upon pre-employment screening results. Employment is contingent on the results of your criminal background check, education check, driving record check, pre-employment physical, previous employment verification and drug screening results. Job Posted by Applicant Pro
you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!
Full Time Sales Associate - BOSS Outlet, St. Louis HUGO BOSS Retail, Inc. Chesterfield, MO United States Full-time Convey a positive impression of HUGO BOSS to the marketplace by delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating profits. What you can expect: Utilize effective communication skills in
delivering exceptional service to customers, driving business with the merchant group and general problem solving. Achieve positive results in personal sales by focusing on relationship selling, building a client base and offering exemplary customer service.
Maintain an awareness of all product knowledge information, various lines, merchandise promotions, and advertisements. Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities. Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. Assist in merchandising, display maintenance and store housekeeping. Adhere
and execute all Company policies, procedures and practices including signing, pricing, and loss prevention.
Your profile: BS College Degree preferred or equivalent experience 2-3 years of Specialty Retail Sales experience Strong customer service and selling experience Independent, self-motivated, detail -orientated, communication and interpersonal skills High level of taste and sophistication consistent with the HUGO BOSS lifestyle philosophy Your benefits: Base Pay + Commission Earned Vacation and Sick time Excellent Health Care, Dental, Vision, 401K Generous Employee discount We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality.
We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.
friendly culture and environmentCompetitive base pay @ $16 an hour plus daily spiff bonuses and weekly commission grids! Opportunities are unlimited! BEST WEEKLY commission grid in town - call to ask about it! Tuesday-Friday 9am-5:15pm and only 1 Saturday 9am-1pm per month!
32-36 hours a week! Weekly pay with NOTHING held back your first weekNo long term cancels impact your commission! Job Types: Full-time, Part-time Salary: From $16.00 per hour Expected hours: 32 - 36 per week
leads, convert qualified leads into active sales opportunities, and handoff sales opportunities according to established best practices. You will collaborate with client owners, sales teams, business leaders and marketing to plan and execute sales campaigns and other sales strategies to grow the pipeline.
You will have the opportunity to conduct market, client and competitive analysis to contribute to targeted campaigns and other sales strategies, and educate clients on Oracle Cerner products and services, demonstrating functionality and features as well as client benefits and return on investment (ROI). As a key member of the team, you will establish relationships with client decision
makers through consistent engagement and support sales managed events as needed, including request for proposal (RFP) responses, client demonstrations or reference visits.
We are excited for you to make your impact in Sales at Oracle Cerner! Responsibilities As an Internet Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives. Generates sales leads as well as closing the sales on line or by phone. Utilizes inbound and/or outbound calls to pursue sales. Develops account penetration strategies, and closes business. Responsible for understanding Oracle's product offerings and competitive issues.
Identifies new business opportunities by creating and implementing territory campaigns with management assistance.
Liaise with customer contacts for the purpose of managing the customer relationship, identifying new opportunities, and selling Oracle products and services. Participates as a team member on sales teams including field sales, support and education sales and sales consulting. Qualifications Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the United States only Hiring Range: from $18.41 to $28.80 per hour; from $38,300 to $59,900 per annum.
Eligible for commission with an estimated pay mix of 50/50 - 75/25. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2.
Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15.
Voluntary benefits including auto, homeowner and pet insurance About Us An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Requisition #: 221875pca3lyuhf
a suite of tools that empowers physicians with a range of treatments for the best outcomes. Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we've been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools.
And through onsite training, online courses and our global education centers, we work together to set new standards every day. Learn more about Biosense Webster at and follow us on Linked In. Atrial fibrillation (AFIB) is a quivering or irregular heartbeat
(arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year.
Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure. As the Territory Manager, you will:
A chieve sales goals and key business metrics in the assigned territory by flawlessly executing the company's strategies and tactics.
U tilize the company's programs in order to drive market share gains. B uild and maintain mutually beneficial relationships with physicians, EP laboratory staff, key administration and purchasing personnel, and relevant C-Suite hospital executives, in order to grow and develop business. Coordinate the business priorities and activities of a team (pod) that includes Clinical Account Specialists (CAS) and partners with Field Service Engineers (FSE), Ultrasound CAS (UCAS) and others to deliver superior customer service and alignment that are critical to meet business objectives.
D rive the territory business plan, in line with company objectives , through regular communications to the pod, providing backssments of current business state, opportunities for growth and the action plan to achieve the business plan. Have o t her key responsibilities including new product introductions, communicating pricing in line with company policies, making budgetary proposals and following up on contracts. M anage all aspects of the customer groups, which may include members of large hospital systems/IDNs/GPOs, teaching, city and community hospitals.
Required Qualifications : Bachelor's degree and/or equivalent work experience Three years of healthcare and/or business-to-business sales experience or equivalent level experience in a cardio/cardiovascular environment Ability to travel up to 40%. A valid driver's license issued in the United States Ability to lift 60 lbs. , and to wear heavy lead protective aprons and other safety equipment in lab environment Preferred Qualifications: Advanced degree P revious medical device sales experience. C ardiology/cardiovascular or medical device industry, with EP experience E xcellent written and oral communication skills.
D ocumented sales awards and achievements. Prior m anagement experience Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
customer service and sales techniques needed to grow in your career. Lens Crafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made Lens Crafters a leader in vision care for over 35 years.
GENERAL FUNCTION The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every Lens Crafters every time. The role of Sales Associate helps establish Lens Crafters as the premier destination for all vision needs in your community. MAJOR DUTIES & RESPONSIBILITIES Consistently deliver sales plan and company objectives
through cultivating existing customer relationships and building new ones. Utilizes optical prescription to recommend specific lenses and lens coatings. Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.
Conducts measurements using appropriate optical tools and consults with Optician as needed. Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners). Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive
& organized. Helps foster an inclusive culture by treating customers and colleagues with respect BASIC QUALIFICATIONS High School Diploma or GED 1+ years experience in retail or customer service Familiarity with point of sale systems, computers & calculators with basic phone and math skills Embrace new technology & change with high level of accuracy Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals Strong communication skills (both oral and written) Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment Lens Crafters is a part of Luxottica, N.
A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
of sales and customer service to prospective and existing customers of Socket by regularly communicating departmental goals and plans; coaching on sales and customer service processes and procedures; monitoring the productivity and quality of agents; interviewing potential new hires; and monitoring and reporting on sales and service metrics.
The individual oversees scheduling, training, career development, counseling, and makes recommendations regarding personnel issues. The individual in this position reports to the Customer Service and Marketing Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervise and coordinate the activities of CS and Sales agents to ensure a consistent customer experience across all shifts and roles. Adhere to and enforce all applicable Socket policies and procedures, using disciplinary action when required. Ensure customer communications are documented according to departmental procedures. Monitor call statistics, random inbound and outbound calls, data entry, and written correspondence
to ensure customer service is delivered in a positive, consistent, efficient, and timely manner.
Provide direction for solving difficult problems by offering guidance to agents to help them determine when calls need to be escalated. Interface with other departments to identify who should receive escalated calls. Maintain responsibility of escalated calls to ensure they are handled to department standards and customers are kept up to date. Review escalated issues to ensure they're handled to departmental standards and to identify possible trends that may be avoided through improved training material. Responsible for assisting with call volume and work load when the volume of work peaks above what any Leads or agents are capable of completing in a timely manner.
Ensure the sales and customer service department provides sufficient backup to the Technical Support and Business Center in-bound phone queues. Collaborate with the Technical Support Supervisor, and the Customer Service and Marketing Manager to develop and review departmental goals for sales quotas, queue metrics, and other call center operations. Collaborate with the Customer Service and Marketing Manager to identify resources necessary to achieve sales and queue goals, as well as identifying reward, bonus, and incentive schemes.
Attend weekly scheduled meetings with Tier III Agents, the Technical Support, Business Center, and Fulfillment Supervisors, and Customer Service and Marketing Manager to report on call volume, personnel, scorecard numbers, ongoing issues, and new business, in order to maintain the departments work schedule and ensure adequate staffing across all shifts. Assist with festivals and trade shows, by attending and staffing shows to provide answers for customer inquiries and generate leads and sales. Relay CSS ideas and concerns to applicable departments.
Perform other duties as assigned. Supervisory Responsibilities: Supervise and coach a team of 10-15 CS and Sales agents. Responsible for addressing the complaints of personnel and resolving their work related problems. Review hours worked on a weekly basis to identify scheduling issues. Provide pay period reports to the human resources department. Tailor reports and track other data at the discretion of the accounting office and human resources department. Schedule and attend quarterly departmental meetings to discuss trends and upcoming events, provide training, review and communicate departmental goals, and answer agent questions.
Coordinate and provide career development and counseling. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Oversee scheduling and staffing based on day of week, sales promotions, other anticipated events, and PBX data, Scheduling agents to cover customer workload demands. Complete performance evaluations in a timely fashion. Make recommendations regarding staffing, promotions, discipline, and discharges. Coordinate and provide career development, counseling, and training as needed.
Organize and effectively schedule multiple projects or tasks to meet simultaneous deadlines and shifting priorities. Effectively delegate tasks and projects so agents understand their assignments, their authority, and their deadline. Ensure agents receive appropriate training by scheduling formal training courses and providing on-going training on service issues, procedures, policies, tools, products/services, sales, and customer service skills. Identify potential new hires by reviewing applications for employment, then scheduling and completing first interviews. Recommend second interviews to the Customer Service and Marketing Manager.
EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Associate's degree from a two-year college or four years related experience and/or training equivalent in customer care, including at least two years providing or leading direct technical support, customer service, or sales preferred. PI35c06da308d For more details: jobs-search. org/finance_columbia-c437651/customer-service-and-sales-supervisor-columbia_i1974160143
