Location: Columbia, MO
of sales and customer service to prospective and existing customers of Socket by regularly communicating departmental goals and plans; coaching on sales and customer service processes and procedures; monitoring the productivity and quality of agents; interviewing potential new hires; and monitoring and reporting on sales and service metrics.
The individual oversees scheduling, training, career development, counseling, and makes recommendations regarding personnel issues. The individual in this position reports to the Customer Service and Marketing Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervise and coordinate the activities of CS and Sales agents to ensure a consistent customer experience across all shifts and roles. Adhere to and enforce all applicable Socket policies and procedures, using disciplinary action when required. Ensure customer communications are documented according to departmental procedures. Monitor call statistics, random inbound and outbound calls, data entry, and written correspondence
to ensure customer service is delivered in a positive, consistent, efficient, and timely manner.
Provide direction for solving difficult problems by offering guidance to agents to help them determine when calls need to be escalated. Interface with other departments to identify who should receive escalated calls. Maintain responsibility of escalated calls to ensure they are handled to department standards and customers are kept up to date. Review escalated issues to ensure they're handled to departmental standards and to identify possible trends that may be avoided through improved training material. Responsible for assisting with call volume and work load when the volume of work peaks above what any Leads or agents are capable of completing in a timely manner.
Ensure the sales and customer service department provides sufficient backup to the Technical Support and Business Center in-bound phone queues. Collaborate with the Technical Support Supervisor, and the Customer Service and Marketing Manager to develop and review departmental goals for sales quotas, queue metrics, and other call center operations. Collaborate with the Customer Service and Marketing Manager to identify resources necessary to achieve sales and queue goals, as well as identifying reward, bonus, and incentive schemes.
Attend weekly scheduled meetings with Tier III Agents, the Technical Support, Business Center, and Fulfillment Supervisors, and Customer Service and Marketing Manager to report on call volume, personnel, scorecard numbers, ongoing issues, and new business, in order to maintain the departments work schedule and ensure adequate staffing across all shifts. Assist with festivals and trade shows, by attending and staffing shows to provide answers for customer inquiries and generate leads and sales. Relay CSS ideas and concerns to applicable departments.
Perform other duties as assigned. Supervisory Responsibilities: Supervise and coach a team of 10-15 CS and Sales agents. Responsible for addressing the complaints of personnel and resolving their work related problems. Review hours worked on a weekly basis to identify scheduling issues. Provide pay period reports to the human resources department. Tailor reports and track other data at the discretion of the accounting office and human resources department. Schedule and attend quarterly departmental meetings to discuss trends and upcoming events, provide training, review and communicate departmental goals, and answer agent questions.
Coordinate and provide career development and counseling. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Oversee scheduling and staffing based on day of week, sales promotions, other anticipated events, and PBX data, Scheduling agents to cover customer workload demands. Complete performance evaluations in a timely fashion. Make recommendations regarding staffing, promotions, discipline, and discharges. Coordinate and provide career development, counseling, and training as needed.
Organize and effectively schedule multiple projects or tasks to meet simultaneous deadlines and shifting priorities. Effectively delegate tasks and projects so agents understand their assignments, their authority, and their deadline. Ensure agents receive appropriate training by scheduling formal training courses and providing on-going training on service issues, procedures, policies, tools, products/services, sales, and customer service skills. Identify potential new hires by reviewing applications for employment, then scheduling and completing first interviews. Recommend second interviews to the Customer Service and Marketing Manager.
EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Associate's degree from a two-year college or four years related experience and/or training equivalent in customer care, including at least two years providing or leading direct technical support, customer service, or sales preferred. PI35c06da308d For more details: jobs-search. org/finance_columbia-c437651/customer-service-and-sales-supervisor-columbia_i1974160143
customer service and sales techniques needed to grow in your career. Lens Crafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made Lens Crafters a leader in vision care for over 35 years.
GENERAL FUNCTION The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every Lens Crafters every time. The role of Sales Associate helps establish Lens Crafters as the premier destination for all vision needs in your community. MAJOR DUTIES & RESPONSIBILITIES Consistently deliver sales plan and company objectives
through cultivating existing customer relationships and building new ones. Utilizes optical prescription to recommend specific lenses and lens coatings. Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.
Conducts measurements using appropriate optical tools and consults with Optician as needed. Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners). Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive
& organized. Helps foster an inclusive culture by treating customers and colleagues with respect BASIC QUALIFICATIONS High School Diploma or GED 1+ years experience in retail or customer service Familiarity with point of sale systems, computers & calculators with basic phone and math skills Embrace new technology & change with high level of accuracy Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals Strong communication skills (both oral and written) Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment Lens Crafters is a part of Luxottica, N.
A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
Spirit, and NA products on scheduled sell and delivery days and support Sales & Marketing Team as directed. Market coverage will primarily be in Columbia MO but will expand to other outstate markets as needed. Principal Duties and Responsibilities: Responsible for the selling, delivering and merchandising of Non-Alcohol, Wine, and Spirits products in designated accounts of responsibility.
Identify and open new accounts as needed. Make payment collection, record transaction and reconcile daily receipts. Communicate with supervisor, customers and co-workers as needed during the delivery. Assist with building and maintaining product displays and POCM materials in all retail accounts. Provide
support for sales promotions and special events. Communicate with all Company departments as necessary. Maintain Grey Eagle and supplier standards and policies.
Adhere to all Federal, State and Local liquor regulations. Other duties as assigned. Qualifications and requirements: Valid Class E Driver License preferred but not required. High school diploma or GED certificate required. Entrepreneurial spirit with the willingness to drive long distances. Sales experience; familiarity selling consumer product goods, beer/liquor products a plus. Highly self-motivated with a positive attitude Project a friendly, courteous and professional image Highly organized with strong attention to detail
and ability to manage multiple priorities. Excellent customer orientation with strong verbal and written communication skills Ability to work with minimal supervision.
Ability to safely operate job related equipment. Ability to meet physical requirements of the job including, but not limited to: repetitively handling cases of wine or other beverages, reaching above head height, climbing, bending, twisting, squatting and kneeling. Ability to frequently lift, carry, push or pull package product weighing 50 plus pounds. Regular and reliable attendance required. Valid driver license and safe driving record Ability to work flexible hours including nights, weekends, and some holidays as needed.
Technologically proficient; including familiarity with MS Office including Word, Excel and Power Point Ability to pass a required pre-employment background and drug screening. Ability to perform all essential job functions and duties as assigned.
Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. Southern Glazer's offers a competitive compensation package with a salary range of $50000- $70000 / year plus bonus, incentives, and auto allowance/reimbursement.
This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts,
disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY. Overview The Sales Consultant represents Southern Glazer s in the market as a member of the Southern Glazer s family. This individual is passionate, innovative, and self-motivated with a business-oriented and customer-focused mindset. The Sales Consultant s primary
responsibilities are to visit the customer, have the right consultative sales conversations, and increase sales revenue.
Face-to-face consultative selling built on trusting relationships drives maximum value to our customer and supplier partners as well as to the SGWS organization. Primary Responsibilities Build positive, credible, lasting customer relationships based on trust Discover and identify customer business growth needs Develop a customer business growth plan for each account and build a pipeline of selling opportunities to drive incremental sales above base business Analyze data and insights to increase sales, grow customer business, and better achieve objectives Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities documented in CRM (Proof) Prioritize sales activities to achieve objectives based on each customer business growth plan Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes and document in CRM (Proof) Maintain deep knowledge of SGWS products and correctly present and position them in each account Propose selling solutions to each customer and win the sale using consultative selling skills Achieve internal SGWS and supplier objectives as prioritized by management Manage customer issue resolution, seek additional opportunities to support the customer s needs, and support business growth by providing customers with useful information and guidance Adapt the selling approach based on each customer s buying styles and individual business needs Be knowledgeable and experienced in all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition Document and maintain account- and customer-specific information in CRM (Proof) Participate in sales meetings, on-site training, and supplier events as required Perform other duties as assigned Additional Primary Responsibilities Minimum Qualifications 21 years or older Able to analyze and understand data and information Able to leverage SGWS technology to perform duties and responsibilities Able to build and structure customer presentations and product proposals Proficient in using mobile devices (e.
g. i Pad , smartphone) and online communication techniques (email, posting, texting, etc. ) in a professional manner Able to consistently achieve results, even under tough circumstances Able to take responsibility for own actions and results; commits to providing a consistently high level of service to customers, suppliers, colleagues, and management Able to communicate effectively through various methods and express self clearly and concisely while appropriately tailoring the message to the audience Able to be nimble in ambiguity; be open to change; embrace innovative ideas Team player; works collaboratively with others Able to work in a fast-paced, results-driven environment Must possess a reliable vehicle, a valid driver's license, and the ability to obtain and maintain auto liability insurance on their vehicle in compliance with SGWS company requirements.
High School Diploma or GED required Able to travel as needed Physical Demands Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e. g. keyboard, mouse, and monitor) or mobile device Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping Physical demands with activity or condition for a considerable amount of time include driving throughout the day with segments up to 2 hours May require lifting/lowering, pushing, carrying, or pulling up to 56lbs This position is deemed a safety-sensitive position.
As such, any person who is given a conditional offer of employment will be required to pass a drug test. EEO Statement Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
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Sales & Business Development jobs are roles focused on driving business growth by identifying new sales leads, promoting products or services, and building relationships with potential clients. Sales professionals often engage in direct contact with customers, negotiating deals, and closing sales. Meanwhile, Business Development personnel work on strategic partnerships, market research, and new market entry strategies. Both roles require strong communication skills, a results-driven mindset, and the ability to adapt to fast-paced environments. Their success is typically measured by achieved sales targets and the establishment of long-term business growth opportunities.
