Technical Support - Bilingual in Chinese
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Flushing, NY
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Jan 05, 2024
Within 10 years, we emerged as one of the fastest- growing payments processing companies in the U. S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing.
Our success story has seen us serving over 22,000 clients across the nation. Apply today if you are excited about this challenging and highly-rewarding position! To learn more about us please visit us at: http: // We are an E-Verify employer! Responsibilities included but are not limited to: Prepare, install, and configure software & hardware for deployment Onboard and train
new users for newly deployed software and hardware Perform remote troubleshooting over the phone and through remote control tools Identify and analyze issues for software and/or hardware Partner with the Operations and Sales departments to provide the best solution for POS inquiries Collect feedback from end-users and work with the Development team for future product improvement Assist in inventory tracking and management Qualifications: Basic knowledge of computer systems, software, and equipment connectivity Strong problem-solving and analytical skills Excellent and adaptable communication skills Bilingual in Chinese Previous POS support related experience is a plus Benefits: We offer medical,
vision and dental insurance We offer 401k retirement plan with company match We offer quarterly performance review for potential quarterly salary increase We provide on-the-job training to get you familiar with the industry and the job We have a very energetic and fun work environment surrounded by young, entrepreneurial professionals Compensation: A monthly base salary from $3,000 in the beginning, follow with the quarterly salary increase based on performance.
Must be authorized to work in the US at the time of hire. This is a non-exempt position
