Participate with business leaders, clients and vendors. Identify business needs, define process requirements and systems specification and implement solutions. Translate business strategies and objectives into business requirements. Provide traceability of business requirements to IT solutions and ensure system testing encompasses existing capabilities of solution as well as future function point requirements.
Identify, verify, and document functional requirements using Requirements Management methodology and tools. Identify data elements and provide data mapping and dictionaries. Analyze, design, redesign, and document " as it" and " to be" business processes. Ensure
development community has a clear and complete understanding of the requirements. Conduct acceptance tests for solutions with user community, including development of UAT test scenario and test scripts.
Develop, deliver and evaluate training and supplemental materials. Conduct and analyze feasibility studies regarding implementation of IT solutions against current state parameters, including process, application use-cases and nonfunctional impact. Accountable for defining quality standards, metrics, milestones, monitoring and checkpoints for the current projects under CSSD (Digitalization) umbrella using Dev Ops and Log Analytics. Track, follow up and approve change orders in the custom
change management system for all projects. Verify different business workflows in Open Twins system from Trading Partner master data, claims, premiums and fiduciary/treasury modules.
Provide data conditions and workflows to the automation team for required functional testing and performance testing. Use UFT, Selenium and Load Runner to perform automation testing. Work closely with Run-The-Business (RTB) and Change-The-Business (CTB) teams to translate business processes into requirements and to include mitigation to minimize any impact due to the changes. Help stabilize the Kofax Total Agility custom workflow product and build processes around the support of the product to improve the product performance.
Liaise with the development teams, QA, vendors, AIS, DBAs, and 1st level support teams for projects and production support issues related to businesses processes and workflows. Support Process Automation (Kofax Total Agility) and improve Document Management solutions (KCenter and Documentum) to avoid impact to the CSS users. Perform administration of users, business processes, import configurations in KTA designer and One Volve applications. Assist business and IT in data clean-up activities, develop SQL query reports, and track issues, risks and dependencies related for all projects in scope using agile methodologies.
Work closely with messaging teams to resolve issues related to mailboxes (O365). Perform root cause analysis using complex SQL queries, work with flat-files, database dumps, and XML/XSD. Manage Kiteworks platform for all vendors and internal IT groups. Work on Dev Ops and Freshdesk on daily basis. Analyze, perform proof of concepts and recommend commercially available software or in-house tools that can be pursued for better experience for IT teams and CSS teams. What you need to have: Must have Bachelor's degree or foreign equivalent in Information Technology or a related field plus seven (7) years of progressively responsible post-baccalaureate experience in the position offered or a related position.
Must have seven (7) years of experience with: Conducting manual testing and automation testing frameworks using HP Quick Test Professional (" UFT" ) and Selenium; Conducting root cause analysis; Open Twins for insurance/reinsurance broking life cycle; Reinsurance policies, lines of business, endorsements, premiums, claims and fiduciary accounting; and Using document management tools including Documentum and KCenter.
In addition, must have three (3) years of experience with: Conducting performance testing frameworks using HP Load Runner/Performance Center; Workflow management tools including Kofax Total Agility (" KTA" ) and One Volve; Conducting administrative stills with KTA Designer and One Volve Admin Center. Marsh Mc Lennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh Mc Lennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.
Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.
For more information, visit , or follow us on Linked In and X. Marsh & Mc Lennan Shared Services LLC is a subsidiary of Marsh & Mc Lennan Companies, Inc. a global professional services firm providing advice and solutions in the areas of risk, strategy, and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy.
With approximately 85,000 employees worldwide and annual revenues exceeding $20 billion, Marsh & Mc Lennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. The company's stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges. Marsh & Mc Lennan Companies' website address is . Marsh Mc Lennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, interaction/gender, interactionual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting xyz X@ The applicable base salary for this role is $147,285 per year. The base pay offered is determined on factors such as experience, skills, training, location, certifications, and education.
In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. #LI-DNI Requisition #: R_2548826ahf9io63
engineering firm providing planning, design, and construction services for transportation infrastructure and building system projects throughout the United States for over 50 years. Ranked in the Top 100 Firms by Engineering News Record, GPI is a forward-thinking, innovative firm with a culture that is committed to excellence and fosters staff empowerment.
For more information visit: Responsibilities: Design of mechanical systems for facilities, including boiler & chiller plants, air handling equipment, and ductwork and piping systems. Perform system design calculations. Drafting using Auto CAD or Revit software. Review drawings and documents to ensure design and production standards
Communicate with other disciplines to ensure project documents are properly coordinated Qualifications: BS in Mechanical Engineering or a related field preferred 3+ years of experience designing mechanical systems for Commercial, Healthcare, and/or Institutional building projects Experience in Auto CAD; REVIT is a plus Strong communication and writing skills EIT required; PE is a plus LEED not required, but is a plus #ZR
Group and is the parent company of Croop-La France (CLF), an experienced federal contracting firm. We are currently seeking a Systems Engineer for a long-term contract slated to start in early 2024. The Systems Engineer will be responsible for providing technical expertise and systems engineering support for a Foreign Military Sales (FMS) Air Operations Center (AOC) program.
Under direction of the Senior Systems Engineer, the Systems Engineer uses engineering processes and expertise to support design, development, integration, test, and verification of systems. Responsibilities: Analyze user requirements, system requirements specifications, system architecture, and provide systems engineering
expertise. Develop system architecture and system design documentation. Support system development and implementation planning through backssment of system requirement documents.
Provide systems engineering support for design, development, integration, test, and verification of highly complex mission-critical systems. Develop design plans using Auto CAD following Institute of Electrical and Electronics Engineers (IEEE) standards. Support translation of operational requirements and user needs into functional and technical specifications and development of requirements traceability matrices. Develop, maintain, and track design baselines through configuration control measures. Participate
in informal and formal design and engineering reviews. Conduct risk backssments and analyses of alternatives for system components and system design considerations.
Incorporate cybersecurity considerations into system design. Adhere to Department of Defense (Do D), US Air Force (USAF), and other industry standards and best practices. Interface with customers, suppliers and stakeholders to generate component and system specifications. Define hardware and software interfaces between systems and subsystems. In collaboration with other engineers and Subject Matter Experts (SMEs) and under direction of the Senior Systems Engineer, generate technical documentation including, but not limited to System/Subsystem Design Descriptions (SSDDs), Installation Specifications, Technical Data Packages (TDPs), Preliminary and Critical Designs, Interface Control Documents (ICDs), Systems Integration Plan (SIP), Site Preparation Requirements and Installation Plan (SPRIP), Installation Specifications, Technical Reports, Integrated Program Management Data and Analysis Reports (IPMDARs), Test and Evaluation Program Plan (TEPP), Test Procedures, Configuration Audit Plans, Test Procedures, and Test/Inspection Reports.
Participate in working groups, Technical Interchange Meetings (TIMs), Integrated Product Team (IPT) Meetings, and Program Reviews as required.
Provide subject matter expertise to Training Developers in support of training material development. Support system integration and testing in lab environment CONUS. Support on-site installation team with system integration and testing OCONUS. Perform other duties as assigned. Requirements: Active Secret security clearance Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or related Engineering discipline. Minimum three (3) years of experience working as an engineer for Do D/Military programs.
Experience supporting systems design on large scale Do D/MILCON programs. Experience with design of Operations Centers/Command Centers. Experience with Command and Control (C2) systems for the US Air Force. Experience with C4I systems, including Audio Visual, Access Control / Intrusion Detection (ACS/IDS), Voice Communications, Link 16, Ground Based Air Defense (GBAD), etc. Experience with Secure Computing Environments and Virtual Desktop Infrastructure. Experience with red/black separation requirements. Willing and able to travel CONUS and OCONUS up to 40%.
Proven expertise in Auto CAD, including IEEE drawing standards. Strong technical, analytical, and interpersonal skills. Experience working in a cross-functional team made up of other engineers and technical experts. Strong written and verbal communication skills. Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, interaction, national origin, age, disability, marital status, veteran status, interactionual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Posted by Applicant Pro
minimum Responsibilities: Fiber plant design, and general construction knowledge. Experience in telecommunications / data networking or wireless industry. Knowledge of the network plant and local practices. Experience with working application of engineering systems and databases.
Working knowledge of right-of-way, property rights, and permit acquisition. Basic proficiency in MMS, ICGS, Canvas and BDMS. PDN-9ad9c408-128a-4206-87cb-c7836bd4eb04
with 5+ years' experience in integrating systems with AVEVA/OSIsoft PI software. Programming skills: C#,Net, Visual Studio, SSIS, API/Adapter calls, SQL Preferred Skills PI System Infrastructure and Developer Accreditation from Aveva/OSIsoft preferred.
Responsibilities Responsible for support, maintenance, architecture, and development of OSI PI Data Historian infrastructure supporting Distribution Electric, Gas and Steam Control Centers. Responsible for configuration, coding, and testing, related to PI Data Historian including but not limited to - Creation/modification of PI tags PI AF Element templates and AF Elements PI based dashboards (PI Vision/Process Book) PI AF Analytics,
PI Notifications and PI Event Frames PI Interfaces: OPC DA/UA, RDBMS, PI to PI Manage technical aspects of assigned projects, including planning, and resolving application issues.
Collaborate with peers to translate business requirements to Technical Design Specifications, and design develop code for Control Center applications as required. Responsible for ensuring the continuous availability of the OSI PI Historian for Distribution Electric, Gas and Steam Control Centers by implementing system enhancement, monitoring server status, and responding to alerts. Utilize management skills to define road maps and delivery for complex and high impact projects related to SCADA OMS integrations.
Periodically review and update procedures and Disaster Recovery documents related to the PI Historian infrastructure, and other associated systems such as OMS and SCADA.
Develop system alerts and monitoring tools. Perform other related tasks and assignments as required. About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 30 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.
ABS, and RMBS models. Bachelor? s degree in Computational Finance or related field$160,000 - $175,000 per year Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at with reference #668094 in the subject line. Thank you.
DESCRIPTION: This position will act as a supporting role to the Senior Pricing Analyst.
They will work with the Sales teams, Bid/Contract teams, Administration and Management to formulate the best pricing response in a timely manner. They will analyze various price requests from the field, and make recommendations to management for all price requests.
In addition this role will be required to support maintaining all existing contract pricing. Carries out routine and semi-routine tasks, such as but not limited to various reporting functions, database maintenance, Power Point presentations. ). KEY RESPONSIBILITIES: Ensures that pricing issues are handled in a timely and efficient
manner. When working on the price request, it is necessary to analyze them in various profit scenarios. Product knowledge is extremely important to ensure the correct products are being offered.
Consult with Canon USAs Sales organization to ensure competitiveness in requested supportsituations to acquire additional sales and increased market share for Canon U. S. A. Inc. Understanding of Canons various pricing and promotions Understanding of all program terms and guidelines Understanding of BICG organization RESULTS EXPECTED: This position requires beginner to intermediate analytical skills. Heavy use of Excel and requires knowledge of formulas, v-look-ups, pivot tables, and otheradvanced
functions. Candidate must be flexible, detail-oriented, and able to multi-task in a fast paced environment.
Must have good planning and organizational skills. Good written and verbal communication, as well as relationship building abilities. OTHER EXPECTATIONS: Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience. This position offers a hybrid work schedule requiring you to be in the office Monday and Wednesday with an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).
algorithms, system requirements, and design specifications Decompose system level designs to provide design direction to software, firmware, hardware, and test engineers Interact with stakeholders both internal and external to the organization to ensure customer satisfaction Perform system simulations, modeling, and data analysis (via MATLAB and/or Python) Support integration of new designs, including field demonstration at customer events What You'll Bring Bachelor's degree in electrical engineering, computer engineering, computer science, physics, or a relevant degree At least three years of experience in systems engineering, data analysis or digital signal processing Strong technical
written and oral communications, interpersonal and organizational skills Some travel required (10%) to provide support for field tests, demonstrations and customer meetings Must be U.
S. citizen Preferred Skills Experience in the design and development of complex radar, communication, and/or electronic warfare systems, including system-of-systems Experience working on a diverse mix of program types, from early research and development through full product development efforts Experience with Model Based Systems Engineering (MBSE) Experience working in the defense industry Experience working with a geographically diverse engineering team What Sets SRC, Inc. Apart? SRC, Inc. is a
not-for-profit research and development company that combines information, science, technology to deliver innovative, advanced defense solutions and products that are redefining possible®.
Our commitment is to our employees, our customers, and our communities, not the bottom line. We are committed to ensuring an inclusive and equitable workplace for all our employees. When you join our team, you'll collaborate with more than 1,300 engineers, scientists and professionals - with 20 percent of those employees having served in the military - helping to keep America and its allies safe and strong. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $82,000 to $104,000 annually.
The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website. Equal Opportunity Individuals seeking employment are considered without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, status as a protected veteran, or disability. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Learn more about SRC: About Us Employee Benefits Diversity, Equity & Inclusion Awards & Recognition Security Clearance Location Syracuse, New York Herndon, Virginia Fairborn, Ohio San Antonio, TX Employment Type Full-Time Salaried Experience Required 3+ Years Education Required Bachelors Degree Security Clearance Requirement Must meet eligibility requirements Travel % 10
fixes. Will suport the Revenue Cycle Operations Department through the identification, quantification and execution of special projects identifying areas of increased net revenue opportunities related to charging. Provide reimbursement analysis, assist with bill problem resolution and provide coverage guidlines for billable services to reduce or prevent future claim denials.
This will be accomplished by reviewing current practices as they relate to system interfacing, account audits, contractual language and any other system or department that may impact the financial health of this institution. Education: Bachelor's Degree required or equivalent in Economic/Statistics, Finance, Business
Management, Healthcare Administration or related field. Three to five years healthcare administration/financial or revenue cycle analysis experience. Experience in financial analysis, budgeting, business and process analysis, working knowledge of third party reimbursement is required.
Strong analytical skills and communication skills are required. Knowledge of managed care terminology, and ability to interpret hospital bills, explanation of benefits and medical records. Strong computer and system application skills. Strong knowledge of IT systems. Resolute Hospital Billing Administration, Charge Router and/or Charge Master Epic Certifications required. Knwledge of coding guidelines, both
ICD -9-CM and CPT-4 preferred. Hospital Charge Master experience and/or billing and/or coding experience on the CDM is preferred.
Department: Revenue Cycle Bargaining Unit: Non Union Campus: TARRYTOWN Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown Shift: Day Scheduled Hours: 8 AM-4:30 PM Req ID: 217130 Salary Range/Pay Rate: $75,000.00 - $100,000.00 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us. Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, interactionual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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integrated systems including requirements gathering, designing, coding, and testing. Applications may be one-of-a-kind customizations or products. The software development engineer will be responsible for installing software applications will do the following: Work with other developers, business analysts and project managers to design, develop and deliver software products and solution implementations Contribute to the evolution and enhancement of the Digital Imaging Solution and Customer Success software solutions Participate in solution development/delivery, using our products and platforms Participate in software review process which includes the analysis of software design, functionality
and performance Leverage Agile practices to incrementally and iteratively deliver Assist in providing technical and troubleshooting support to developers using Canon Software which includes assisting department support staff in situations that require particular expertise and experience Provide expert assistance to the Customer Success support team when necessary Qualifications: Bachelor's degree in an engineering or computer science discipline required, plus 3 - 5 years of related experience Basic scripting (VB or JS) and programming (.
Net, Java,COM, XML)Basic knowledge of SQL DBs (MSSQL, Oracle, DB2) and SQLs Basic knowledge of IIS, Certificates, Web Application, Internet Connectivity,
Network Monitoring, VMFamiliarity with JIRA and Salesforce on creating support tickets1+ year of support experience Excellent problem solving skills Strong research and analytical skills Ability to read and analyze application logs Priority management Excellent verbal and written communication skillinteractioncellent work ethic: Reliable, Responsible, Flexible, Professional, Patient and Hard Working Ability to learn Planning and delivery of training Expertise in Canon Software and related technologies is necessary
and calculations. RESPONSIBILITIES Work with Project Managers to execute and oversee technical production of roadway and highway projects. Lead and perform the development of complex design drawings and engineering estimates involving street and highway projects including coordination with various engineering disciplines.
Review the work of junior engineering staff, provide QA/QC, mentorship and training. Feel a sense of pride in knowing that you are helping Michael Baker International provide innovative solutions to transportation challenges, big and small, and Making a Difference for the clients and communities we serve! PROFESSIONAL REQUIREMENTS Bachelor's Degree in Engineering
with 8 -10+ years of related highway design experience for transportation clients; NYSDOT, NYCDOT, NYCDDC, NJDOT, NJTA, and/or PANYNJ. Working knowledge of federal and local design standards including but not limited to AASHTO Design Guidelines for Highway and Streets, FHWA MUTCD, NYS DOT, NYC DDC and NYC DOT.
Professional Engineering license in NY. NJ license a plus. Ability to multitask and prioritize competing project obligations. Strong English language skills, written and verbal are essential to long term success in this role. Quickly get up to speed on our policy, procedures and relevant software while acquiring an understanding of the company's service offerings, and the client's
standards and procedures relevant to your projects. Microsoft office Suite, Micro Station / In Roads and Auto CAD Civil 3D required BENEFITS We offer a comprehensive benefits package including: Medical, dental, vision insurance 401k Retirement Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Life, AD&D, short-term, and long-term disability Professional and personal development Generous paid time off COMPENSATION The approximate compensation range for this position is $95,000 to $120,000.
This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.
#LI-TS1Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world's most complex infrastructure challenges for more than 80 years with a legacy of expertise, experience, innovation and integrity. Based in Pittsburgh and with nearly 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction.
We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous. We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life. We Make a Difference. Michael Baker International is proud to be an Affirmative Action/Equal Opportunity Employer.
Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, interactionual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination. The Civil Engineer II/III - Highway/Roadway Design will primarily be responsible for civil roadway design and analysis of civil engineering and infrastructure projects such as roads, bridges, and airports. You will leverage your engineering knowledge and skills to prepare basic studies, construction documents, drawing, maps, reposts and supporting documentation and calculations.
The ideal candidate will play a crucial role in defining technical standards and design specifications for a specialized technical area, collaborating with both U. S. and Japanese teams. This position offers a creative environment, requiring effective problem-solving and contribution to policy and procedure development.
This is a full-time position with a hybrid work schedule , requiring office attendance on Monday and Wednesday and an option to work from home for the remainder of the week unless specific business needs arise. Responsibilities: Execute tasks in the IT division's operation team, including: Management System monitoring Inquiry correspondence System operation Environment
management Defect correspondence Enhancement Configuration management Collaborate with the Japanese offshore team for night operations on weekdays. Responsible for the design, implementation, configuration, management, and use of information systems supporting the enterprise infrastructure.
Analyze system requirements, evaluate ERP system needs, and translate business needs into technical requirements. Define system architecture, including server infrastructure, capacity planning, storage requirements, and networking protocols. Ensure architecture project roll-outs meet security standards and integrate effectively with current applications. Work on complex technical and business matters
and educate others on workflow, business processes, and reporting metrics enabled by ERP modules.
Qualifications: Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience. Sales management experience and financial/accounting experience are a plus. Thorough hands-on experience with Oracle 11g / 12g / 19c databases using SQL, PL/SQL. Knowledge of Linux and Shell scripting , Autosys Job Schedulers , and hands-on experience with Java, JSP, J2EE. Knowledge of the IBM Integration Bus is a plus. Operation/Implementation experience with Sales Management Systems. Excellent written and oral communication skills in English and Japanese are required.
take a chance at this rewarding opportunity! Position Overview: This is a Mid-level Helpdesk Position that acts as a Level 1 & 2 Desktop Support role for all incoming issues and provides technical assistance to employees and agents. Responsibilities: Learn and promote all functional aspects of the IT helpdesk via direct training, peer-shadowing, etc.
Learn and support the environment, infrastructure, and support model. Act as Level 1 & 2 Technology Support. Address support calls, tickets, and user walk-ins. Document calls, incidents, requests, and projects into the ticketing system. Distinguish priority between various support calls, online requests, and user walk-ins. Troubleshoot hardware,
software and copier issues and escalate as necessary (i. e. VPN Technology, Office products, Account lockouts, Vo IP Phone technology, Malware Incidents, printing, scanning, network connection, shared drives, A / V technology, etc.
). Setup mobile email functionality via instructional documentation. (i. e. i Phone, Android). Assist with updating and maintaining all desktops, laptops, tablets, mobile devices, and technology peripherals. Coordinate PC repairs, software / hardware installations, and device equipment swaps. Work closely with Helpdesk Manager and IT team to ensure timely end-user support and quality of service. Act as a liaison between support vendors and affiliated company
partners as necessary for troubleshooting purposes. Set up teleconferencing equipment for meetings.
Complete morning / afternoon checklists to ensure proper backups and functionality of the systems. Verify receipts of shipments, unpack hardware, and ensure proper placement of components. Responsible for equipment station moves including PCs, docks, monitors, phones. Works with IT staff to maintain loaner laptop fleet and proper stock of imaged backup devices. Create and / or update instructional documentation. Conduct and coordinate user training on new technologies. Participate in and / or lead various IT projects. Required Qualifications: Microsoft Office and Technology proficient.
One or more years of related experience in a customer service, support, troubleshooting or role that interfaces with individuals and technology. Bachelor's Degree in Information Technology, Computer Science, or equivalent education / training. Security+ Certification within first year of placement. Stellar verbal and written communication skills. Multi-tasking and prioritization. Organizational skills. Attentive to detail. Self-sufficient, quick learner. Client service oriented. Knowledgeable in audio / video teleconferencing software. (i. e. Zoom and Teams). Work independently and as part of a team.
Caring attitude, humble, and willingness to help. Flexibility and open to change. Strong work ethic. Trustworthy, dependable. Focused, yet aware of surroundings. Follow direction and adhere to security procedures. Preferred Experience: Achieving MCP, MCSA, MCSE, A+, and Network+ Certifications. Pay Rate: $35 - $40 / hr. If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Heckle Tulab xyz X@ 212804xyz X Heckle Tulab Linked In Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, interaction, interactionual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
PDN-9ad7bfe6-9a8c-4b3b-a85f-d8822742e25d
are overcoming some of lifes most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world.
PPP partners with program managers to select and develop new interventions, analyze and interpret data, backss model fidelity and program effectiveness, train and coach staff, and develop program resources.
Qualifications: - Bachelors degree and minimum 3 years in nonprofit performance management or Masters degree in social work, psychology, education, business, public policy, or other related field. - Must have a strongly held belief that children and families
can succeed. - Excellent data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
- Extremely detailed oriented, with excellent written and oral skills- Experience supervising a plus- Mastery of Excel and Power Point- Non-profit performance management experience preferred. - NYC Child welfare experience a plus- Knowledge of SQL or Power BI a plus- Speak with candor and has the ability to express feedback clearly and constructively. - Openness to feedback and self-improvement. - Must be hospitable, flexible, a team player with the ability to work independently and as
part of a team, have a passion for serving children and families and an ability to problem solve and manage to deadlines.
Competencies and Strengths: - In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, we are seeking someone with the following competencies and strengths: - Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills. - Curious: Interested in understanding why things are the way they are and persistent about figuring things out. - Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
- Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments. - Growth-oriented: Openness to feedback and self-reflection towards self-improvement. - Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and interactionual orientations. - Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.
About the Position The PPP branch seeks a Supervising Performance Analyst to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, and synthesizing and reporting information to guide management decisions. This specific position will support our foster care teams. The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data.
The candidate will also have the ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys. Position Type Full Time Salary/Compensation$62,000 - $70,000 + Merit Pay + Benefits + Staff Development Location This position will be a hybrid position, able to work from any available Graham location in Brooklyn, Manhattan, and the Bronx, and from remote locations, as per the agencys hybrid work policy. This position must be available to participate in in-person meetings through New York City.
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
