Location: New York, NY
Company: Eclaro
take a chance at this rewarding opportunity! Position Overview: This is a Mid-level Helpdesk Position that acts as a Level 1 & 2 Desktop Support role for all incoming issues and provides technical assistance to employees and agents. Responsibilities: Learn and promote all functional aspects of the IT helpdesk via direct training, peer-shadowing, etc.
Learn and support the environment, infrastructure, and support model. Act as Level 1 & 2 Technology Support. Address support calls, tickets, and user walk-ins. Document calls, incidents, requests, and projects into the ticketing system. Distinguish priority between various support calls, online requests, and user walk-ins. Troubleshoot hardware,
software and copier issues and escalate as necessary (i. e. VPN Technology, Office products, Account lockouts, Vo IP Phone technology, Malware Incidents, printing, scanning, network connection, shared drives, A / V technology, etc.
). Setup mobile email functionality via instructional documentation. (i. e. i Phone, Android). Assist with updating and maintaining all desktops, laptops, tablets, mobile devices, and technology peripherals. Coordinate PC repairs, software / hardware installations, and device equipment swaps. Work closely with Helpdesk Manager and IT team to ensure timely end-user support and quality of service. Act as a liaison between support vendors and affiliated company
partners as necessary for troubleshooting purposes. Set up teleconferencing equipment for meetings.
Complete morning / afternoon checklists to ensure proper backups and functionality of the systems. Verify receipts of shipments, unpack hardware, and ensure proper placement of components. Responsible for equipment station moves including PCs, docks, monitors, phones. Works with IT staff to maintain loaner laptop fleet and proper stock of imaged backup devices. Create and / or update instructional documentation. Conduct and coordinate user training on new technologies. Participate in and / or lead various IT projects. Required Qualifications: Microsoft Office and Technology proficient.
One or more years of related experience in a customer service, support, troubleshooting or role that interfaces with individuals and technology. Bachelor's Degree in Information Technology, Computer Science, or equivalent education / training. Security+ Certification within first year of placement. Stellar verbal and written communication skills. Multi-tasking and prioritization. Organizational skills. Attentive to detail. Self-sufficient, quick learner. Client service oriented. Knowledgeable in audio / video teleconferencing software. (i. e. Zoom and Teams). Work independently and as part of a team.
Caring attitude, humble, and willingness to help. Flexibility and open to change. Strong work ethic. Trustworthy, dependable. Focused, yet aware of surroundings. Follow direction and adhere to security procedures. Preferred Experience: Achieving MCP, MCSA, MCSE, A+, and Network+ Certifications. Pay Rate: $35 - $40 / hr. If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Heckle Tulab xyz X@ 212804xyz X Heckle Tulab Linked In Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, interaction, interactionual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
PDN-9ad7bfe6-9a8c-4b3b-a85f-d8822742e25d
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
