service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value. Job Title: Program Manager Job Summary: EMCOR Government Services i s currently soliciting applicants for a upcoming new business opportunity in the Northern, VA area.
All applicants must hold a current TS-SCI w polygraph clearance. EMCOR Government Services is recruiting for the role of Program Manager, Secure Services. EMCOR is preparing to respond to a government RFP for the facilities operations of a secure government facility. This position will provide direction and oversight to site-based senior level management staff. Working through subordinate
leaders, responsibilities include client interaction, financial planning and management, interaction on human resources management, operations improvement, and planning, organizing, coordinating, directing, and controlling assigned contract functions.
Working with an Executive Directors, this role will develop, execute, and oversee strategic operational changes to improve service delivery, financial performance and meet current and future direction from EGS and EMCOR Leadership This position is contingent upon contract award Essential Duties and Responsibilities: General duties and responsibilities include, however are not limited to: A significant percentage of this position is the
knowledge, understanding, and execution of integrated facility management services in the secure services environment.
To meet this requirement, the successful applicate must hold an active TS-SCI wpoly clearance. Ensure Managers provide operational and financial support of assigned contracts. Ensure defined scope of work (SOW), including: the performance of daily operations, scheduled maintenance; IDIQ construction and renovations; administration of subcontracts is continuously met. Oversee and manage Site-Base Management staff. Maintains a strong business relationship with current client. Ensures subordinate managers maintain liaison with architects, engineers and contractors/ subcontractors engaged in plant expansion, renovation, or other major projects or general contracting opportunities.
Travels to all contract sites on a scheduled basis to ensure SOW requirements, EGS policies and procedures to include the administration, coordination, performance, and monitoring of operational and business activities of projects are met on a consistent basis. Collaboratively work with EGS senior leadership and staff managers on SG&A control and P&L management. Analyze operations to determine potential enhancements or improvements to facilities operational procedures and activities.
Recommend appropriate actions or solutions to client consistent with contractually defined goals. Ensure consistent and accurate interpretation and application of human resource policies and procedures. Interpret and administer policies pertaining to the recruitment and retention of employees. Manage various personnel issues through constant communication with HR Business Partners. Maintains a strong safety and quality control programs in conjunction with the EGS Safety and Quality Director Manager. Ensures that all employees follow the Government and EMCOREBS IT Business Systems and Cybersecurity requirements.
Leads project start up and shut down efforts on assigned work. This includes traveling to assigned sites, working with EGS project staff, client staff and EGS support staff to ensure a complete, detailed, and timely project start. Ensures follow up continues through the early project stages by operations and support staff members. Review quarterly financial forecasts and monthly updates. Ensures that contracts are managed in a manner that meets all contractual requirements and EBS financial goals. In consultation with the subordinate leaders and HR Business Partner, make decisions concerning the hiring, promotion, and termination of account staff.
prospective clients. Qualifications: Candidates must hold an active Top Secret Clearance with SCI eligibility and favorable Polygraph within the last 5 years. A bachelor’s degree from an accredited university in engineering, business, or a closely related field, and 12 years’ experience in management-level positions of responsibility and complexity for supporting large campus style facilities ; or a high school, vocational school, or trade school diploma or equivalent, 8 years of related engineering field or business experience, and 12 years’ experience in management-level positions of responsibility and complexity for supporting large campus style facilities Personnel management experience with excellent oral and written communication skill.
Experience as a manager working with labor unions or managing service employees working under the Service Contract Act. Experience in managing work covered by Davis Bacon Act requirements. Project Management Professional, capable of succeeding in cost controls, budgeting, scoping, planning, estimating, procurement, scheduling, change management, tracking, Contractor dispute resolution, and leadership.
- Must have PMP license Ability to plan, organize, coordinate, direct, and control all aspects of our account’s activities. Ability to work with the clients to find amiable solutions to difficult issues. Ability to work with management systems and variety of skilled/unskilled, professional, administrative, and industry personnel. Working knowledge of financial management, client relations, plant management, reporting, budgeting and control, and business operations, blueprints, buildings, grounds, equipment, housekeeping, construction, repair, maintenance, purchasing, inventory control, fire, safety management, & OSHA codes.
Willingness to be accessible and available at the sites to ensure proper management and operation of plant activities as needed 24 x 7. OTHER SKILLS/REQUIREMENTS Strong experience with Windows and MS Office and Outlook Experience with management of business finances Experience with facilities management and IDIQ estimating Experience with CMMS software Programs Demonstrated skill at developing and nurturing strong client relationships Excellent communication skills – verbal and written Ability to organize and lead a group of people Some travel may be required Ability to work independently or as member of a team Ability to adapt to ever changing priorities Physical Requirements: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer Veterans/Disabled. Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
#EGS #LI-RK1For more details: jobs-search. org/program-manager_alexandria-c449899/program-manager-security-clearance-required-alexandria_i1971806732
daily system administration and O&M support activities in support of a complex network environment with geographically distributed systems. The position entails the daily sustainment of existing computing and network systems at various locations, with a particular focus on the set-up and maintenance of a company site in Alexandria.
Primary Responsibilities: The selected individual will be responsible for monitoring infrastructure systems, applications, and processes, and for ensuring that all issues are identified, tracked, and resolved in a timely manner. She/he will provide support for various infrastructure systems and will respond to hardware and software incidents impacting local
users. She/he will work with and take direction from senior System Administrators, at times working with them remotely from other locations. Responsibilities include: Handling IT Help Desk calls and emails, ensuring all interactions are handled timely and in a professional manner.
Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the environments. Working with more senior technicians in identifying, troubleshooting, and correcting hardware and software issues including network connectivity. Providing technical assistance to companion work groups in support of overlapping projects and maintaining good inter-departmental relations. Communicating
with users and publishing status of any system outages, as needed.
Proactively contacting customers when infrastructure processes are significantly delayed or may impact their ability to complete a business function on time. Executing the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites in accordance with the System Security Plans for these systems to identify and remediate IAVAs rapidly and accurately. Initiating IAVA responses and system security scans; completing remediation; extending IAVA patches and security updates on various IT and network systems. Participating in the creation and ongoing maintenance of documentation to ensure clear, concise, and accurate information is readily available to assist with incident resolution.
Undertaking project work and providing support for implementing IT enhancements. Security Clearance Requirement: All candidates must possess an active TS/SCI with polygraph security clearance to be considered for this role. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related technical field and at least four (4) years of relevant experience. Additional experience may be substituted for a degree.
Must have direct, hands-on experience helping users in an IT or similar customer service capacity. Must have experience providing information for and documenting technical processes. Must have experience with Data Center design and configuration (e. g. rack and stack, power, placement, etc. ). Must have experience working on an IT/software program that utilizes complex equipment/systems (ex. Network Switches, Routers, LANs, & cabling, Windows/Linux operating systems, VMware, etc. ). Must have experience or familiarity with IT system optimization, monitoring, and/or other technical set-up and troubleshooting.
Must be capable of responding very quickly to customer inquiries in a clear, concise manner, to include providing detailed and comprehensive status reports and follow-ups. Must be committed to adopting and adhering to best practices including compliance with maintenance windows and change control procedures. Must possess strong analytic abilities and must be meticulous and careful in their work. Must be an independent thinker capable of working proficiently independently as well as within a team. Must be able to respond to system administration, operations, and maintenance problems while off duty, on an as-needed on-call basis.
Must be able to travel up to 25% of the time to other program location(s) (generally to a company site in MD) on a day-to-day routine basis when needed (i. e. not overnight). Preferred Qualifications: Experience or familiarity with security standards, software architectures and/or Network security technologies (Multiple Domain, PKI, SSP, Vulnerability backssment, etc. ). Experience supporting a software configuration management and development environment. Experience working in an Agile Development Environment or on an Agile Team. careers.
/CONMD CSSKEY CONMD Pay Range: Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
For more details: jobs-search. org/systems-administrator_alexandria-c449899/systems-administrator-security-clearance-required-alexandria_i1971855015
of critical system patches. This infrastructure may include on-premises and cloud resources. Primary Responsibilities: Ensure Secure Socket Layer/Transport Layer Security (SSL/TLS) offloading and brokering PKI authentication features provided by the F5 appliance is operational at all times Ensure load balancing configurations and PKI certificates are backed up in accordance with customer policies Alert load balancing and reverse proxy customers prior to PKI certificate expiration and assist with certificate renewals as necessary Create, manage, and troubleshoot load balanced IP address spaces Develop and implement technical solutions in collaboration with engineers and architects Provide after-hours
support to 24/7/365 IT Operations Center personnel to assist with troubleshooting service outages Develop and update technical solutions, operating procedures and other documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting and triage efforts Basic Qualifications: Experienced in administering and managing F5 load balancer appliances in an enterprise environment Knowledge of standards, concepts, and tools to be able to complete technology monitoring and management of F5 appliances.
Technical knowledge backing up PKI certificates and appliance configurations. Extensive experience creating, managing, and troubleshooting load balanced IP address spaces.
Experience working independently in support of customer requirements Experience interfacing with team members on requirements and solutions Familiar with IT Service Management products such as Service Now Certifications: Candidate must, at a minimum, meet Do D 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP) Candidate must possess an F5 Certified Administrator (201) or higher certification Education: Bachelor's degree with 8 years of relevant experience, Masters degree with 6 years Education equivalency of Associate’s with 10 years of related experience or High School Diploma with 12 years of related experience can be used in lieu of Bachelor’s degree.
Security Clearance: Due to the nature of the government contracts we support, US Citizenship is required. TS/SCI with Poly is required for position or a TS/SCI and willingness to get a Poly. Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. For more details: jobs-search. org/architecture-construction_alexandria-c449899/load-balance-system-administrator-security-clearance-required-alexandria_i1971319987
Command and Control (JADC2). In this role you will support an Integrated Product Team (IPT) for t he Advanced Battle Management System (ABMS) Enterprise Systems Engineering Team (ESET) to design solutions that can be delivered at speed, scale, and with the necessary security to deliver operational advantages to the joint warfighter.
A BMS is a top modernization priority for the D epartment of the Air Force and will be the backbone of a network-centric approach to battle management in partnership with all the services across JADC2. This position will work closely with Program Manager s , other domain engineers, and Government counterparts across Government and Industry partners. Primary
Responsibilities Responsible for enterprise technical planning, system hardware-software-network design, development and integration, verification and validation, and fielding.
Evaluates alternatives including cost and risk, supportability and analyses for total systems. Duties include performing systems requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, integration, system testing, and quality assurance. Interface with Air Force, Industry (including University Affiliated Research Centers (UARCs), Federally Funded Research and Development Centers (FFRDCs), Advisory and Assistance Services
(A&AS)), and other Consortium Members to ensure Consortium requirements and operational objectives are met Facilitate technical and programmatic information exchange in support of Consortium Objectives Participate in Working Groups and IPTs, informal and formal technical interchanges, and formal reviews Develop technical roadmaps; establish and maintain reference architectures Document interfaces and standards Additional responsibilities as needed by the program Basic Qualifications Bachelor's degree and 8+ yrs or master’s with 6+ yrs in engineering, systems engineering, or related technical field.
Experience can be considered in lieu of a degree. US citizenship and an active Secret security clearance, with ability to obtain a Top Secret clearance.
Demonstrable knowledge of systems engineering concepts and applying these concepts to Department of Defense programs. Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and other systems engineers in the development of complex Do D systems. Demonstrated ability to participate in cross-functional planning, coordination, and task execution situations involving the full spectrum of system integration activities. Experience developing best practices for data coding to ensure consistency within the system, reviewing modifications of existing systems for cross-compatibility, implementing data strategies and developing physical data models, and updating and optimizing local and possible metadata models and systems.
Ability to work well with people from many different disciplines with varying degrees of technical experience. Ability to express complex technical concepts effectively, both verbally and in writing. Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and systems engineers in the development of complex Do D systems Demonstrated ability to participate in cross-functional planning, coordination, and task execution situations involving the full spectrum of system integration activities Ability to work well with people from many different disciplines with varying degrees of technical experience Preferred Qualifications MBSE background Prior experience support Department of the Air Force programs Previous experience working on complex multi-domain systems Experience with large weapons systems and command and control platforms across the Do D portfolio Pay Range: Pay Range $101,400.00 - $183,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
For more details: jobs-search. org/systems-engineer_alexandria-c449899/systems-engineer-security-clearance-required-alexandria_i1971257249
Cloud Engineer/System Administrator will lead and work with a team of Tier III system administrators to manage the Army Geospatial Center’s (AGC) current and future cloud-based applications, including Platform as a Service (Paa S) and Software as a Service (Saa S) solutions hosted in the Gov Cloud (c Army AWS IL4) environment, as well as lead the migration of data and applications.
This AWS Cloud Engineer/System Administrator will also provide Tier III support for other AGC-supported on-premises systems and networks as needed, collaborate closely with the cross-functional team comprised of cybersecurity, system administrators, and desktop support to perform and report on continuous monitoring,
vulnerability management and remediation, review, maintain and update security controls, POAM milestones, and compliance, ensure application of DISA quarterly STIG releases and STIG results analysis.
Responsibilities Perform system administration support and cloud engineering to support AGC’s Impact Level 4 systems hosted in the Gov Cloud environment Develop and maintain architecture requirements, evaluation of candidate cloud services, metrics, supporting documentation, and final reference architecture documents Work with the IA team to obtain cloud accreditation approval under the Risk Management Framework (RMF) Perform technical reviews of architecture and design artifacts for consistency
with United States Army, Do D, and NIST policy, as well as alignment with system requirements Install, support, and maintain hardware and software infrastructure according to best practices, industry standards, and/or customer/organizational requirements, including firewalls/security groups, servers, and storage systems Apply appropriate Security Technical Implementation Guides (STIGs) and provide the check reports with explanations of the results in a government-approved format by Do D and apply and maintain IAVM, SARs, CTO, and other applicable directive compliance by timelines as specified Support and maintain the operating systems, patches, upgrades, and apply Cyber Security requirements for systems Diagnose problems, solve issues, and provide lessons learned Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, destruction, or security compromise Provide network and host-based security, incident response, and log collection and analysis as needed Perform regular patches of supported systems and remediate open vulnerabilities Assist in the development of guidelines and procedures for administration and security best practices Monitor resource usage, anticipate problems, and suggest solutions Manage production systems and provide higher-level technical support (Tier III) to clients when needed Work closely with colleagues to meet team goals and improve processes and practices Create and maintain documentation of the systems Manage, operated, maintain, and administer Windows IIS and SQL database, bastion host firewall production, test and staging environments, including configuration, deployment, troubleshooting, and maintenance Provide software and hardware support to the customer development team Setup offsite disaster recovery environment Review system and security logs and report to the team regarding incidents or potential threats to the network environment, systems, users, or infrastructure Monitor the production environment and report any code/security-related issues to the development team Open and close service requests and act as the primary interface with Army technical support to resolve technical problems in the Gov Cloud environment Other duties as assigned Qualifications BA or BS degree in Information Technology or similar OR High school diploma or GED equivalent and 8+ years of related experience or an equivalent combination of education and experience may be substituted AWS Solutions Architect certification preferred, or other similar AWS certifications are required within 90 days of hire Do D 8140/8570.01-M Baseline IA at IAT II or higher: CCNA Security, Cy SA+, GICSP, GSE, Security+ CE or SSCP Active Top Secret/SCI clearance Knowledge, Skills, and Abilities: Ability to work 100% on customer site (no telework) AWS hands-on engineering experience and formal training in AWS cloud solutions are required Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, NTP, SSH, HTTP/S, SMTP, and Microsoft AD), and possess an understanding of how to support these applications/protocols Possess computing environment training or certification in any of the following: Windows Server, Next Generation Firewall, Microsoft, Red Hat, Net App, VMware, Broadcom, or Cisco Experience in application of DISA STIGs and SRGs, Do D, Army, and IC policies and procedures Experience with creating POAM milestones, and compliance and ensuring application of DISA quarterly STIG releases and STIG results analysis Ability to understand IAVAs and remediate issues as needed Experience in building, operating, and maintaining Windows SQL Server 2019, Windows Server 2019, RHEL, and Cent OS 7/8/9 servers Configure and manage MS SQL and Postgre SQL databases and apply and/or backss database STIGs or SRG Experience in managing Active Directory, configuring, and managing Windows Network Policy Server, configuring Group Policy Objects (GPO), applying and/or backssing operating system, web server, and web application STIGs and SRGs Experience with AWS load balancing, fail-over, and data replication technologies Operational experience with NIPR, SIPR, JWICS, DDTE, DREN, SDREN, AWS, AWS Gov Cloud (US), c Army, mil Cloud, SC2S, and/or C2S Knowledgeable with SCCM, WSUS, SHAVLIK, and other AWS security cloud tools and patching tools Experience with Net App storage products and cloud storage such as AWS EBS, EFS, S3, S3 IA, FSx, and Glacier Experience with systems and data encryption Familiarity with configuring both CISCO and Brocade Fibre Channel switches Familiarity with DISA NIPR Cloud SRG and IL4 landing zones Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently Demonstrated ability to multi-task effectively under pressure with the ability to frequently re backss priorities for multiple tasks or projects Strong time management and resource management capabilities Must have advanced working knowledge of a variety of computer software applications used with Office 365 such as MS Teams, Word, Power Point, Excel, Visio, Outlook, MS Project, Share Point Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- /news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident.
To help you with your research, we suggest you review the following links: Chenega MIOS web site - Glassdoor - /Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23. htm Linked In - /company/1472684/ Facebook - /chenegamios/ #Chenega IT Enterprise Services, LLC Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program For more details: jobs-search. org/architecture-construction_alexandria-c449899/cloud-engineersystem-administrator-security-clearance-required-alexandria_i1971661485
(DDI). ABMS is a top modernization priority for the Department of the Air Force and will be the backbone of a network-centric approach to battle network. In this role you will work closely counterparts from other ABMS DI Consortium teams to design new networks and improve upon existing databases aligned with program requirements and customer needs.
This position will be telework friendly, with travel when needed to our Alexandria, VA location. Primary Responsibilities Work closely and manage projects when needed within a multi-functional team to evaluate and propose solutions to enable the customer to make informed decisions on strategies and implementation Establishing vision and direction
for cyber resources and/or operations, monitoring technical security risks for area of responsibility and establishing and enforcing policies and protocols that protect digital assets and Enterprise components and systems.
Interface with Do D, Industry (including University Affiliated Research Centers (UARCs), Federally Funded Research and Development Centers (FFRDCs), Advisory and Assistance Services (A&AS), and others to ensure requirements and operational objectives are met Lead Working Groups, informal and formal technical interchanges, and formal reviews as needed Support the customer in researching, evaluating, planning, designing, engineering, and delivering cybersecurity solutions
Review and ensure compliance with customer security policies and requirements Review new and existing system designs for compliance with security standards and best practices Conduct vulnerability backssments on new and existing systems Document and communicate security policy to enterprise organizations Provide architectural and technical guidance and recommendations for securing systems and networks Provide information security expertise and consulting Gain organizational commitment for security plans Plan, design, and implement security-related technologies Ensure new and existing products conform to information security policies, standards, and best practices Conduct research on emerging technologies in support of enterprise operations Cross-train and mentor other staff members as needed Basic Qualifications Bachelor's degree and 12+ yrs in engineering, systems engineering, or related technical field US citizenship and an active Secret clearance, with ability to obtain a Top Secret/SCI clearance Ability to develop technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution Capability to develop solutions to technical problems and issues that are unclear and require deep technical knowledge Strong written and verbal communication skills to collaborate with customer representatives, domain experts, and other systems engineers in the development of complex Do D systems Demonstrated ability to diagnose complex system problems and develop innovative solutions Demonstrated ability to participate in cross-functional planning, coordination, and task execution situations involving the full spectrum of system integration activities Ability to work well with people from many different disciplines with varying degrees of technical experience Ability to express complex technical concepts effectively, both verbally and in writing Experience working in an Agile environment Ability to travel when needed by the program Experience leading and mentoring junior level staff Preferred Qualifications CISSP Certification Working knowledge of DISA STIGs and other technical cyber material Working knowledge System Security Engineering (NIST 800-160 v1) Previous experience working DAF systems Pay Range: Pay Range $122,200.00 - $220,900.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. For more details: jobs-search. org/cybersecurity-engineer_alexandria-c449899/cybersecurity-engineer-security-clearance-required-alexandria_i1970112999
of Defense's (Do D’s) Research, Development, Test and Evaluation (RDT&E) community at the Do D Supercomputing Resource Centers (DSRCs) Preferred Education, Experience, & Skills. Currently we are seeking a Linux Systems Administrator to support systems across the program.
This is a 100% virtual position with the possibility of very little travel (less than 10%). A successful candidate should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities and learn new technologies quickly. You will also need to be willing to respond to occasional
off-hours outages and take part in subsequent service restoration efforts. The selected system administrator will work with a team of engineers to review and define configurations, create automation scripts to deploy and configure network assets, review, and deploy software applications, and provide support for testing, demonstration, and technical interchange meetings to include troubleshooting, patching, hardening, and configuration management.
Required Education, Experience, & Skills Certifications: - Do D 8570 IAT II (or better) Certification (i. e. Security+) - OS Software Certification (i. e. Linux+) Experience and familiarity with the following: Puppet Ansible Linux Administration
(RHEL 7/8) Bash scripting and process automation LAMP web services software stack PKI Authentication SSL Certificate Management Do D STIG Compliance Kickstart Preferred Education, Experience, & Skills Nice to Have: Networking Experience Zabbix Radix/e MASS (or similar scanning tools) Archival Storage Systems Git Lab Administration Pay Information Full-Time Salary Range: $109120 - $185460 Please note: This range is based on our market pay structures.
However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave.
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U. S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.
Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in Mc Lean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers.
Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U. S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. Our Commitment to Diversity, Equity, and Inclusion: At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong.
We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
For more details: jobs-search. org/finance_alexandria-c449899/senior-linux-systems-administrator-security-clearance-required-alexandria_i1970654089
network to ensure network availability to all system users and perform necessary maintenance to support network availability Proactively identify risks in the network and develop plan to mitigate them. Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Perform routine network startup and shutdown procedures and maintain control records. Review user requests for upgrades or additions to the network to backss
impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements. BASIC QUALIFICATIONS: BS in computer science or IT and 4+ years of experience.
Add'l experience may be considered in lieu of degree. IAT Level II Baseline Certification (e. g. CCNA Security, Cy SA+, GICSP, GSEC, Security+ CE, CND, SSCP) Candidate must possess an active DOD Top Secret level security clearance, and be eligible to obtain and maintain a TS/SCI w/CI Poly IAT Level II Baseline Certification (e. g. CCNA Security, Cy SA+, GICSP, GSEC, Security+ CE, CND, SSCP) Ability to work a rotating shift schedule, available shifts include: :00 a. m. - 2:00 p.
m. ), :00 p. m. - 10:00 p. m. ), :00 p. m. - 6:00 a. m. ) Hands-on experience troubleshooting and fault isolation of IT business systems Have skills on the following areas: Experience in configuring Cisco switches and routers.
Dynamic routing protocols (BGP, OSPF) Spanning tree 802.1x Troubleshooting S2S/ IPSEC tunnels connection. VLAN configurations Network trouble shooting. Basic Firewall troubleshooting and configuration Basic ISE/TACACs troubleshooting and configuration AWS Cloud service PREFERRED QUALIFICATIONS: Prior experienced with DISA and DISA’s support to mission partners TS/SCI w/CI Poly Preferred Security Clearance : DOD Top Secret level security clearance, and be eligible to obtain and maintain a TS/SCI CI Poly.
Work locations : Arlington, VA Work hours : Rotating Shift, 40 hrs/week Contract: This is a funded 10-yr contract through 2031 Physical Requirements: Must be able to be in a stationary position more than 50% of the time Man Tech -- A leader in Enterprise IT, full-spectrum cyber, data collection and analytics, and systems engineering and software applications. Check us out at. Celebrating over 50 years of service to our Nation. For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.
S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone. Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.
We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X.
Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers.
aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/noc-administrator_alexandria-c449899/noc-administrator-security-clearance-required-alexandria_i1970647868
hybrid-cloud, and cloud environments. This will include Iaa S in the cloud environments and infrastructure support for hardware (servers, PCs, and peripherals), Operating Systems (OS), and software. Duties and Responsibilities: Install, maintain, configure, optimize, and secure network operating systems and storage operating systems, including Microsoft Windows, Linux, and VMware server operating systems.
Conduct planning, image testing, and deployment, administration, and day-to-day maintenance of desktop and server operating systems, software applications and supporting license servers, and hardware utilized on user workstations and servers, including Army Geospatial Center (AGC GISO)
enterprise applications, like BMC asset management, ticketing system, Solar Winds, and Splunk, et al. Apply appropriate Security Technical Implementation Guides (STIGs) and provide the check reports with explanations of the results in a government-approved format by Do D and apply and maintain Information Assurance Vulnerability Management (IAVM), SARs, CTO, and other applicable directive compliance in accordance with timelines as specified.
Design, implement and maintain data storage/back-up/recovery, server software and firmware upgrades, and standard server maintenance. Support also includes the design, implementation, and/or ongoing sustainment of Microsoft Active Directory and Exchange
services. Support and maintain the operating systems, patches, upgrades, and apply Cyber Security requirements for systems Manage government-approved versions of UNIX, Linux (RHEL, Cent OS, Amazon Linux, Ubuntu), Solaris, Windows (server and workstation), and other operating systems as new requirements arise.
Monitor network performance to include the server, network (wired and wireless), and virtualization environments. Support shall include the use of Solar Winds, or an approved network monitoring tool, to provide monitoring and alert notifications of mission-critical assets. Wireless support is limited to scanning for unauthorized devices. Other duties as assigned.
Minimum qualifications: AA/AS degree required 5+ years of systems administration/vulnerability management experience with the Do D Do D 8570 IAT II (Security+ minimum) TS/SCI clearance required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently. Demonstrate ability to multi-task effectively under pressure with the ability to frequently re backss priorities for multiple tasks or projects.
Strong time management and resource management capabilities. Operational experience with Non-classified Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communications Systems (JWICS), Design, Development, Test, and Evaluation (DDTE), Defense Research and Engineering Network (DREN), Secret Defense Research and Engineering Network (SDREN), Amazon Web Services (AWS), AWS Gov Cloud (US), mil Cloud, SC2S, and/or C2S.
Manage Active Directory, configure and manage Windows Network Policy Server (Dot1X, RADIUS), configure Group Policy Objects (GPO), and apply and/or backss the operating system, web server, and web application STIGs and SRGs. Windows Server, Red Hat Enterprise Linux (RHEL), Cent OS, and understanding/experience with the application of Defense Information Systems Agency (DISA), Information Assurance Support Environment (IASE), Security Technical Implementation Guides (STIGs), and SRGs and Do D, Army, and IC policies and procedures. IIS, Splunk, BMC, Ivanti, Solar Winds, Arc GIS, Backup Exec, and HBSS.
Experience with Net App, Quantum, and/or Nimble storage products and cloud storage, like AWS EBS, EFS, S3, S3 IA, and Glacier. Computing environment training or certification in Microsoft, Red Hat, Net App, Quantum, EMC, Nimble, VMware, Brocade, Juniper, or Cisco. Ability to build, operate, and maintain Windows Server 2012 R2, Windows Server 2016, RHEL, and Cent OS 6, 7 servers, including Windows Server 2019. Install, configure, manage, and maintain VMware v Sphere 6. x and ESXi, and v Center. Configure and manage MS SQL and Postgre SQL databases and apply and/or backss database STIGs or SRG.
Experience with disaster recovery configurations. Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, Domain Name Server (DNS), Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), Secure Shell (SSH), Hypertext Transfer Protocol( HTTP/S), Simpler Mail Transfer Protocol (SMTP), and Microsoft AD) and possess an understanding of how to support these applications/protocols. Experience with systems and data encryption. Experience with fail-over clusters, load balancing, and data replication technologies. Familiarity with configuring both CISCO and Brocade Fibre Channel switches.
Must have an advanced working knowledge of a variety of computer software applications with word processing, spreadsheets, database (MSWord, Excel, Access, Power Point), and Outlook. Must have strong technical knowledge of current network hardware, protocols, and standards and strong technical knowledge of telecommunications, networks, and PC operating systems. Join our Talent Network For more details: jobs-search. org/system-administrator_alexandria-c449899/system-administrator-security-clearance-required-alexandria_i1970813645
Modernization team to transform our customer spaces. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. Primary Responsibilities: Support Project Manager in tracking the identification, location, and lifecycle status End-of-Life (EOL) & End-of-Service EOS) for all Configuration Items (CIs) within the Enterprise Support Tech Modernization Lead with establishing and tracking Configuration Items throughout 5-year plan Support Tech Modernization and provide recommendations to customer for Configuration Items requiring refresh per IT Tower.
Collaborate with customer to ensure Tech Modernization
efforts are meeting the goals of the customer. Examine customer problems, and then develop and present solutions to help initiate a change. Ensure that baseline integrity management can be established within the enterprise.
Support the development and adherence to procedures and policies. Coordinate with multiple technical and operational teams to achieve the necessary program, project or activity plans, and schedules Work independently and with a Team Basic Qualifications: Experience with Microsoft Office products; Word, Excel, Power Point Excellent proficiency with Excel Preferred Qualifications: Experience with Managing IT Technical Refresh; Managing Schedule Experience w/ Tableau
Dashboard Development/Administration Clearance: Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with Poly is required for position or a TS/SCI and willingness to get a Poly. Education: Bachelor's degree with 8 or more years of relevant experience, Masters degree with 4 or more years Education equivalency of Associate’s with 10 years of related experience or High School Diploma with 12 years of related experience can be used in lieu of Bachelor’s degree. Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting Date: 12/12/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. For more details: jobs-search.
org/data-analyst_alexandria-c449899/data-analyst-security-clearance-required-alexandria_i1969867605
the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.
Primary Responsibilities: Individuals in this role will be required to perform remote administration of servers located in offsite data centers. Provide Tier 2 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix Xen Desktop, Citrix Xen
App, Citrix Net Scaler, and Citrix Store Front. Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications Perform periodic backup and restoration of servers Monitor desktop capacity to size the environment based on typical usage trends Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical backssment and process improvement initiatives.
Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. Update troubleshooting and monitoring documentation for 24/7/365 IT watch personnel. Provide mentorship and training for junior team members. Basic Qualifications: Experience with interacting with customers to handle service inquiries and problems. Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
Knowledge of IC IT standards and best practices. In-depth knowledge of Citrix technologies to include, Xen Desktop, Xen App, Net Scaler, and Store Front. Experience with patch and upgrade methodology for front-end and back-end systems based on Citrix and VMware technologies. Experience with rapid testing, validation, and deployment of new baseline images Familiarity with utilizing and supporting Microsoft RDS Host servers to provide virtual desktops to customers Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience Experience with Scripting/Automation Experience troubleshooting issues in a growing environment.
Time management skills. Strong oral and written communications skills. Track record of working effectively within a team, and support to peers toward improved processes and results. Experience with support ticket management systems. Experience mentoring others and/or supervising others. Candidate must, at a minimum, meet Do D 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
Preferred Qualifications: Citrix Certified Administrator (CCA) ITIL Foundations Certification Education: Bachelor's degree with 6 years of relevant experience, Master’s degree with 4 years Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree. Security Clearance: Due to the nature of the government contracts we support, US Citizenship is required. TS/SCI with Poly is required for this position or TS/SCI and willingness to obtain a Poly.
Pay Range: Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Original Posting Date: 12/11/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
For more details: jobs-search. org/architecture-construction_alexandria-c449899/citrix-system-administrator-security-clearance-required-alexandria_i1969976633
an organization dedicated to improving societal health?
Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?
Then you want to work for APTA! APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association
Profile. Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.
Summary A member of the Data Management team that implements efforts to support organizational priorities and activities within the department. Supports unit efforts with a focus on departmental contributions to enterprise strategy for Association. Participates and supports efforts for appointed and member volunteer groups and APTA leadership. Supports preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement
in department activities. Effective champion of the Association s vision, mission and brand.
Essential Functions Responsible for reporting, integration and analysis for database systems; maintaining current and accurate knowledge of data storage and management best practices; assists, identifies and resolves issues related to the use of the database management system software, integrations, and utilities; provides support of and designs workflow solutions related to Microsoft Dynamics CRM/Association Management System and related databases; Implements work plans related to respective activities of the Information Technology department which aligns with organizational priorities, the Association's operations strategy and data systems; Prepares and completes required departmental compliance forms including ensuring required information is accurate for timely submission of all required forms as well as developing and maintaining documentation and standards; Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable; Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual backssments of respective budget activities all while ensuring databases are designed to meet specifications and requirements at the lowest possible costs; Supports the Technology and Organizational Performance unit in the implementation of the Association s programs, priorities, and projects in partnership with supervisor and staff colleagues.
Staff Expectations Upholds and fosters team values Complies with all APTA policies and procedures Performs other duties as assigned to foster achievement of association priorities Qualifications Bachelor s in Information Systems, or 5+ years related experience Proficient in writing SQL queries, stored procedures and viewinteractionperience with Microsoft Dynamics CRM/Association Management System reporting, configuration, and support; Experience with Protech platform is a plus.
Proficient with Sql Server Reporting Services or similar reporting toolinteractionperience using analytics tools such as Tableau or Microsoft Power BIProficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail Excellent verbal and written communication skills Understanding of database design and construction.
Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to business audiences Travel Requirements None How To Apply Please send resume and cover letter, including salary requirements, when applying. Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources. The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, disability status, protected veteran status or any other characteristic protected by law.
APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. For more information, please visit e-verify. uscis. gov. APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community. Pando Logic. Category: Technology, Keywords: Database Analyst, Location: Alexandria, VA-22305 Associated topics: data integration, data integrity, data manager, data management, data warehouse, data warehousing, etl, mongo database, mongo database administrator, teradata
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. Monitors and tracks incidents. Follows through to resolution within
the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party. Performs follow up on all incidents with customer to provide exceptional customer satisfaction. Follows the defined process to document and escalate problems with tracking software and database. Through provided training, maintains knowledge of customer and customer specific business environment.
Assists with maintaining customer Service Level requirements. Through provided training, develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.
Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. Assists in mentoring junior team members and accepts mentoring from senior team members. Other supporting duties as directed. Minimum Qualifications High School Diploma or GED 2-5years Personal Computer experience including customer support or Help Desk 2-5years of customer service or public relations experience Experience with an incident tracking system (or) 2 years of experience on the service desk in a junior capacity with positive performance Top Secret SCI Required Other Job Specific Skills Excellent customer service skills Excellent communication and interpersonal skills Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times Strong problem solving and analytical skills Technical expertise in: - Microsoft Windows Operating Systems - Microsoft Office - Network Connectivity - Print Services - E-Mail and Internet mail Strong understanding of how PC work and related troubleshooting Ability and desire to build additional technical skills Ability to interact effectively with others Ability to follow instructions to produce desired results Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Strong administrative and organizational skills Willingness to work overtime and varying hours as required#cjpost
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
