IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
do as a Help Desk Analyst with Lutheran Social Services? Serves as technical point of contact for all users experiencing technology problems at all agency locations, documents issues and expedites resolution keeping users informed of the status. Creates, monitors, and prioritizes IT Work Orders to ensure timely response and resolution.
Minimizes downtime by investigating, evaluating and resolving hardware, software and network issues in a timely, accurate, and professional manner. Support agencies by installing, configuring, and troubleshooting technology issues and responsible for coordinating technology upgrades throughout agencies. Assist new and existing employees by explaining IT
policies and procedures. Develops and assists in the dissemination of company specific computer and phone application training materials to detail steps involved in achieving 'best practice' consistency.
Conducts small group and one-on-one computer software training sessions for new and existing employees to maximize computer usage for their job functions. Performs site backssments, reports results to IT team, and remediates any issues identified. Manages processes to repair and replace security cameras and makes DVD copies of footage as requested. Maintain asset inventory system by tracking and recording all assets. Makes recommendations to the team regarding the best means to consolidate
and depict IT service results and changes to IT processes, policies or procedures.
Provides after-hours support for upgrades, production down issues, etc. as needed. REQUIREMENTS for a Help Desk Analyst with Lutheran Social Services: Associates Degree in Computer Information Systems or related discipline or have an equivalent combination of education and work experience. Bachelor's Degree is a plus. Experience in the following considered a plus: Group Policy Administration, Office 365. Ability to prioritize and follow up on multiple tasks with a focus on attention to detail and internal and external customer service. Broad hardware and software knowledge including HP Desktops & Laptops, Microsoft Surfaces, Microsoft Office, Active Directory Administration, i OS, Android, Windows 10.
Understanding of various hardware and network configurations. Strong knowledge on configuring printers and print servers. Solid problem solving skills; ability to define problems, collect data, establish facts, and draw conclusions. Excellent organization and prioritization skills, attention to quality, self-motivated and desire to succeed. Strong verbal and written communication skills Certification in A+, Network+, Security+, MCP, MCSA, MCSE is a plus Ability to handle confidential data in a prudent manner with a focus on maintaining data integrity.
As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others. Benefits with Lutheran Social Services: Health insurance with 4-plan options! Tuition Reimbursement Program 403(b) retirement plan with employer matched savings Dental and Vision insurance Medical and Childcare Flexible Spending (FSA) Health Savings Account PTO and 12 Paid Holidays Opportunity to make a positive impact on individuals & the community.
About Lutheran Social Services: We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities. Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
