IT Specialist
in turn mitigates end-user frustration as well as allowing individuals to work as efficiently as possible. This position works with minimal supervision and must be proactive in diagnosing problems and capable of formulating and implementing fixes so that worker downtime can be marginalized.
All instances of support will be tracked by the IT Support Specialist through a ticketing system where status updates are recorded up to and including complete and final resolution of respective issues. The IT Support Specialist will, in addition, work closely and collaboratively with the outsourced server and infrastructure contractor to resolve issues that straddle equipment/systems and in which
the external support team requests internal eyes, ears and hands to perform certain tasks. Lastly, this position will work closely with the IT Manager regarding device needs, purchasing and life cycle planning to ensure proper equipment is secured and in place while also optimizing cost efficiency.
POSITION REQUIREMENTS: Minimum of 3 years working in a technical operating capacity with experience working with desktop support and help desk tickets. Some level of formal training preferred, including certification and/or coursework in computer hardware, security, configuration and technical support. Willingness to work occasional and infrequent hours outside of normal Mon-Fri 8-5 in
instances of critical issues. Some overtime may be required but is not expected to be frequent or extensive.
Ability and means to travel on a flexible schedule as needed, proof of liability insurance on vehicle used is required.
