and the community. The Centralized Scheduler position responds appropriately to all questions, concerns, and informational requests, and provides solutions to challenges or situations as they are presented. Essential Functions: Provides exceptional customer service to both internal and external customers in a professional, friendly and trauma-informed manner.
Schedules individuals new to services within the appropriate time frames as set by the Michigan Department of Health and Human Services (MDHHS) Contract. Manages the Centralized Scheduling phone line and email. Schedules consumer appointments for psychiatric, medical, and clinical services. Backfills appointments when there is appointment
availability. Sets up clinical staff schedules in Life Ways' electronic medical record system (LEO) and makes all modifications and changes necessary to ensure accurate availability, including PTO, meetings, court, and other non-patient appointments.
Provides additional support functions including but not limited to: copy, scan, shred, file, and other duties as assigned. Available to work during hours of operations as scheduled by supervisor; may include holidays, evenings, and weekends. Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards. Maintains regular and predictable
attendance. All other duties as assigned. Required Education/ Certification / Licensure: High School diploma or equivalent.
CPI non-violent physical crisis intervention training, upon hire. Mental Health First Aid Training, upon hire. Preferred Education/Certification/Licensure: Associate's degree in related field, preferred. Certified Customer Service Professional (CCSP).
Benefit Specialist provides direct support, if necessary, for the application process; as well as, follow up of submission and review of process. This position also ensures consumers maintain their benefits by tracking of all Medicaid programs. The Network Benefits Specialist usually works with Community Mental Health Services Programs (CMHSP) providers, individuals and families, as well as other governmental agencies.
This function involves fact checking, record keeping, and advocacy on behalf of individuals. Essential Functions: Conducts 'chart scrubbing' to ensure insurance information is current and accurate. Completes Medicaid applications upon intake for all Lifeways consumers,
as necessary. Completes assigned shared job functions (Medicaid Deductible/Family Support Subsidy) timely, and submits to MDHHS as required Reviews applications for various aid programs and ensure that applicants are eligible.
This entails assisting with the completion of the application process and/or verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. This may require specialist to follow up with applicants multiple times; these meetings generally occur in Jackson and Hillsdale counties, but travel within the State of Michigan may be necessary, to ensure deductibles are met in a timely manner. Verifies insurance
information in the Lifeways Electronic Medical Record (EMR), adding and updating insuance layers.
Ensure appointment are scheduled correctly based on physician credentialing. Manages as assigned Medicaid deductible cases for Jackson and Hillsdale counties. This is a shared job function, with one primary staff and one back-up as assigned by Supervisor. Manages Family Support Subsidy program, as assigned, for Jackson and Hillsdale counties. This is a shared job function, with one primary coordinator and one back-up as assigned by Supervisor. Analyzes data to identify trends and areas for improvement in relation to consumer benefits eligibility/Medicaid status report/General Fund.
Based on data collection and analysis, specialist will report outcomes that demonstrate improvement in overall percentage of consumers maintaining eligibility. Monitors quality of Ability to Pay (ATP) and Financial Determination process throughout the Life Ways Provider Network in addition to managing Financial Determination verification for provider network. Serves as Ability to Pay and Financial Determination specialist, to answer questions from Life Ways staff and Life Ways Provider Network concerning Ability to Pay situations and /or problems concerning ATP/Financial. Responsible for documentation and paperwork as well as computerized record keeping.
In addition to preparing and maintaining client files, keeps track of client appointments and any changes in the policies of their organization. Assists individuals in applying for Social Security benefits (SSI, SSDI, SSA, Medicare, Medicaid). Acts as an information resource to people who need financial assistance. Provides education and advocacy by advising people on what aid programs may benefit them and then helping them receive that benefit. Meets with consumers as needed at home, hospital, Life Ways, etc. Travel is required.
These meetings generally occur in Jackson and Hillsdale counties, but travel within the State of Michigan may be necessary. Assists with Insurance authorizations. Maintains regular and predictable attendance. Required Education/Certification/Licensure: Associate's degree in Human Services or related field, or a minimum of 2 years if related job experience Safety Care training, upon hire. MI Bridges training, upon hire. SSI/SSDI Outreach, Access, and Recovery (SOAR) training, upon hire. Mental Health First Aid Training, upon hire. Must have reliable transportation Experience with various Insurance portals.
Preferred Education/Certification/Licensure: CPR and First Aid Training.
quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Duties & Responsibilities: Maintain vendor relationships and update contact information as necessary Handle important customer calls Preform data entry to ensure stock, food and pastry orders are entered timely and accurately Process high volumes of paperwork Greet visitors to the branch in a pleasant and informed manner Organize, prioritize and designate maintenance calls to Mechanics Perform other clerical/administrative functions as necessary Prepare other miscellaneous reports or subject research as requested Requirements: Excellent communication and organizational
skills Ability to delegate and multi-task, while working in a fast-paced environment Must have the ability to lift up to 40 lbs.
Frequent bending, crouching and climbing stairs Working knowledge of Microsoft Office: Word and Excel Previous administrative and clerical experience Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities Text AVI to 51893 to join our talent network and apply!
We conduct pre-employment drug testing. EOE
