Centralized Scheduler | Jackson, MI

Detailed Information

  • Location: Jackson, MI

  • Company: Lifeways

and the community. The Centralized Scheduler position responds appropriately to all questions, concerns, and informational requests, and provides solutions to challenges or situations as they are presented. Essential Functions: Provides exceptional customer service to both internal and external customers in a professional, friendly and trauma-informed manner.

Schedules individuals new to services within the appropriate time frames as set by the Michigan Department of Health and Human Services (MDHHS) Contract. Manages the Centralized Scheduling phone line and email. Schedules consumer appointments for psychiatric, medical, and clinical services. Backfills appointments when there is appointment

availability. Sets up clinical staff schedules in Life Ways' electronic medical record system (LEO) and makes all modifications and changes necessary to ensure accurate availability, including PTO, meetings, court, and other non-patient appointments.

Provides additional support functions including but not limited to: copy, scan, shred, file, and other duties as assigned. Available to work during hours of operations as scheduled by supervisor; may include holidays, evenings, and weekends. Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards. Maintains regular and predictable

attendance. All other duties as assigned. Required Education/ Certification / Licensure: High School diploma or equivalent.

CPI non-violent physical crisis intervention training, upon hire. Mental Health First Aid Training, upon hire. Preferred Education/Certification/Licensure: Associate's degree in related field, preferred. Certified Customer Service Professional (CCSP).

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