Other Jobs refers to a category of employment that doesn't fit into the standard job classifications. These might include unconventional or specialized roles, temporary assignments, or emerging professions that have yet to be widely recognized. Key characteristics of Other Jobs are their diversity in nature and the potential for innovation. They often require a high degree of adaptability and can be ideal for individuals seeking flexible work arrangements or wishing to venture into new industries. This category is constantly evolving, directly responding to changes in technology, society, and the economy, providing a dynamic landscape for job seekers and entrepreneurs.
Other Jobs is a category that encompasses a diverse range of employment opportunities outside traditional or mainstream careers. This category can include freelance work, gig economy roles, alternative industry positions, or even unconventional vocations that don't fit neatly into established job classifications. The key characteristics of other jobs are their non-standard nature, flexibility in terms of hours and commitment, and often, an entrepreneurial or creative spirit. They are ideal for individuals seeking less conventional career paths and those who wish to tailor their work-life to personal preferences or circumstances.
Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
PPO discounts Position requires knowledge of the Fee Schedule and the operation of the computer terminal May consult reference materials in the auditing process Requires regular and consistent attendance Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)Additional duties as assigned PRODUCTION REQUIREMENTS: Based upon situation or state specific issues meet 98% accuracy, 10,000+ keystrokes per hour KNOWLEDGE & SKILLS: Knowledge of medical terminology, workers’ compensation billing guidelines and fee schedules Knowledge of CPT/ICD/HCPS coding Knowledge of UBO4/DWC-9/DWC-10 and CMS 1500 form types preferred Strong
interpersonal skills and commitment to customer service Able to work collaboratively and independently Able to identify problems and find creative, effective solutions Able to balance multiple prioritieinteractioncellent verbal and written communication skills Highly developed organizational abilities as well as time management skills Must be proficient in Microsoft applications EDUCATION & EXPERIENCE: High school diploma or equivalent1-2 years of data entry experience Experience with Medical Bill Review preferred PAY RANGE: Cor Vel uses a market based approach to pay and our salary ranges may vary depending on your location.
Pay rates are established taking into account the following
factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.
Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc. ) new hires may be slotted into a different level, either up or down, based on backssment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $14.20 - $21.81 per hour A list of our benefit offerings can be found on our Cor Vel website: Cor Vel Careers Opportunities in Risk Management ABOUT CORVEL: Cor Vel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.
Cor Vel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.
Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT! ). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/shop, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Hybrid For more details: jobs-search. org/technology_syracuse-c441325/bill-review-analyst-i-syracuse_i1971241010
job duties, responsibilities, and qualifications, perform work included, but not limited to: Duties and Responsibilities: Process/reply to documents, faxes, emails, scanning, return mail and shredding Email/Web Exceptions WFM's related to Energy Affordability and Assistance Programs/Correspondence WFM's related to EAAP tasks Update account information Arrears Calculations Mailing Address Changes Provide General Account Information Inbound/Outbound Phone Calls Calculate and prepare payment agreements on accounts and other collection activities Take payments and issue credits Outbound call campaigns Budget (balanced) billing Electric outage orders Other tasks related to Energy Affordability and
Assistances Programs Basic Energy Affordability and Assistance programs related billing issues Support National Grid Consumer Advocates and Advocacy Programs Qualifications Education: High School Diploma or Equivalent EAAP Representative 1A shall progress to EAAP Representative 1B at 6 months EAAP Representative 1B shall progress to EAAP Representative 1C at 6 months EAAP Representative 1C shall progress to EAAP Representative 1D at 6 months EAAP Representative 1D shall progress to EAAP Representative 1E at 6 months $16.24 an hour National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion
that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9ad5c9c8-6a80-47a7-ab23-20688daba492
(one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application. Learn more about this agency Help Requirements Conditions of Employment U. S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written
and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See " Additional Information" below for details. Qualifications To qualify for this position, you must meet the basic requirements
as well as any additional requirements (if applicable) listed in the job announcement.
Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine.
The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed. Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia. Residency Training: Physicians must have completed residency training, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification.
(NOTE: VA physicians involved in academic training programs may be required to be board certified for faculty status. ) Approved residencies are: (1) Those approved by the Accreditation Council for Graduate Medical Education (ACGME), b) OR [(2) Those approved by the American Osteopathic Association (AOA), OR (3) Other residencies (non-US residency training programs followed by a minimum of five years of verified practice in the United States), which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the physician to an appropriate range of patient care experiences.
Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as " Physician Resident Providers" (PRPs). PRPs must be fully licensed physicians (i. e. not a training license) and may only be appointed on an intermittent or fee-basis. PRPs are not considered independent practitioners and will not be privileged; rather, they are to have a " scope of practice" that allows them to perform certain restricted duties under supervision.
Additionally, surgery residents in gap years may also be appointed as PRPs. Proficiency in spoken and written English. Preferred Experience: Sleep experience/certification is preferred, but not required. Board certified in Pulmonary Disease preferred. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-2 Physician Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: The physician should be physically and mentally capable to perform the duties of the position including examinations, formulate the diagnosis and treatment plan and educate residents.
Physical activities include sitting, standing (up to 4 hours) walking (up to 2 hours), heavy lifting (45 pounds or over), reaching above the shoulder, and repeated bending. The incumbent should be emotionally and mentally stable; and capable to perform the duties of the position. Education Degree of Doctor of Medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. The degree must have been obtained from an institution whose accreditation was in place for the year in which the course of study was completed.
Approved schools are: Schools of medicine accredited by the Liaison Committee on Medical Education (LCME) for the year in which the degree was granted, or Schools of osteopathic medicine approved by the Commission on Osteopathic College Accreditation of the American Osteopathic Association for the year in which the degree was granted. For foreign medical graduates not covered in (1) or (2) above, facility officials must verify with the Educational Commission for Foreign Medical Graduates (ECFMG) that the applicant has met requirements for certification, and must obtain a copy of the ECFMG certificate, if claimed by the applicant.
[If the applicant does not claim an ECFMG certificate, facility officials must still confirm that the medical school meets (or met) ECFMG eligibility requirements for the year the candidate graduated. ] NOTE: The Under Secretary of Health or designee in the VHA Central Office may approve the appointment under authority of 38 U. S. C. 7405 of a physician graduate of a school of medicine not covered above if the candidate is to be assigned to a research, academic, or administrative position with no patient care responsibilities.
The appointment will be made only in exceptional circumstances where the candidate's credentials clearly demonstrate high professional attainment or expertise in the specialty area. Additional information This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Financial Disclosure Report: Not required Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e. medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Read more Benefits Help A career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
at the Syracuse VA Medical Center to include the Syracuse VAMC, Rome CBOC, Binghamton CBOC, and 5 contract CBOCs, and 3 off-site staff specialty clinic facilities. Learn more about this agency Help Requirements Conditions of Employment You must be a U. S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus
Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See " Additional Information" below for details.
Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2023. Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An
SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement : In order to meet the basic requirement of the Health System Administration, 0671 Occupational series, you must possess an undergraduate or graduate level degree with a Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration - OR - you must possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.
This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency; and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
You may qualify based on your experience as described below: Specialized Experience GS-12 : You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include but are not limited to: Knowledge of the guiding principles of a High Reliability Organization (HRO), to include attributes emphasized and measures/requirements to collaborate and lead HRO activities; and the ability to evaluate the appropriateness and effectiveness of clinically-developed monitoring and evaluation processes; Mastery knowledge of managed health care data concepts and tools; particularly established patient care concepts/practices, High Reliability organizations, organizational leadership and change, culture change, demand management and customer satisfaction concepts and methodologies in order to serve as a subject matter expert on HRO activities; Ability to analyze and synthesize, complex data from a wide variety of sources in order to develop novel and unique concepts through application of analytical techniques in problem areas where policy, doctrine, methods and procedures do not exist, and basic assumptions must be formulated and proven.
Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying.
At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at www. opm. gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional information Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.
e. intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.
To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http: //www. opm. gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i. e. medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Read more Benefits Help A career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
spiritual component of health and wellness in every patient care setting to ensure that pastoral care is fully integrated into all aspects of service. Learn more about this agency Help Requirements Conditions of Employment You must be a U. S. Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement
for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See " Additional Information" below for details.
Qualifications Basic Requirements : United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Applicants must possess a Master of Divinity degree or equivalent educational qualifications as evidenced by a graduate-level theological degree from a college, university or theological school accredited by a
member of the Council for Higher Education Accreditation (CHEA) or Association of Theological Schools (ATS) and recognized by the U.
S. Department of Education. Clinical Pastoral Education (CPE). Applicants must have completed four units of CPE from a CPE center that is accredited by an organization recognized by the U. S. Department of Education. Ecclesiastical Endorsement. In accordance with 38 C. F. R. 17.655, ecclesiastical endorsement is a condition of employment as a VA chaplain. An individual must possess and maintain a full and active ecclesiastical endorsement to be employed as a VA chaplain. Applicants must have an ecclesiastical endorsement, dated within the past 12 months.
Ecclesiastical endorsements must be from the official national endorsing authority of the applicant's/employee's faith group or denomination. Ecclesiastical endorsement is a written official statement, by the official national endorsing body of the faith group or denomination, certifying that the applicant is in good standing with the applicant's faith group or denomination; and stating that the individual is, in the opinion of the endorsing body, qualified to perform the full range of ministry required in the VA pluralistic setting. Loss of endorsement will result in removal from the GS-0060 Chaplain series and may result in termination of employment.
The National Chaplain Service maintains a list of approved endorsing organizations that can be found here: www. patientcare. va. gov/chaplain/Employment_Information_and_Resources. asp Board Certification. Applicants must be a Board Certified Chaplain certified by the Board of Chaplaincy Certification Inc. (BCCI) or nationally recognized certification body that utilizes the BCCI Common Qualifications and Competencies for Professional Chaplaincy or a certifying organization that has a reciprocity agreement with BCCI.
Exception. Non-certified applicants who otherwise meet the eligibility requirements may be given a temporary appointment under the authority of 38 U. S. C. 7405(c)(2) for a period not to exceed two years. This exception only applies at the entry level. For the journey level and above, the candidate must have board certification. Failure to become certified within two years from date of appointment will result in removal from the GS-0060 Chaplain series and may result in termination of employment. Temporary graduate chaplain appointments may not be extended beyond two years and may not be converted to a new temporary appointment in this occupation.
Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service. English Language Proficiency. Chaplains must be proficient in spoken and written English to be appointed as authorized by 38 U. S. C. 7403(f). Grade Determinations : Chaplain, GS-9 (a) Experience. None beyond the basic requirements. (b) Assignment. At the GS-9 entry level, chaplains serve in a career development position practicing under close supervision of a supervisor or qualified individual who reviews and ensures the employee meets competency requirements.
The chaplain conducts spiritual backssments to identify patient strengths and needs and creates plans for care in response to the moral injuries and spiritual distress of patients. The candidate provides crisis intervention and stabilization as required. The chaplain collaborates with healthcare teams to create and update treatment plans to address spiritual distress, grief, and loss as existential concerns to enhance holistic care. The chaplain ensures free exercise of religion and protects Veterans from proselytization and coercion from any source. (c) Demonstrated Knowledge, Skills, and Abilities.
In addition to meeting the basic experience requirements, the candidate must demonstrate the following KSAs: i. Knowledge of spiritual backssments to identify patient strengths and needs and documenting services provided. ii. Ability to use the information of the spiritual backssment to create care plans in all dimensions of pastoral care. iii. Ability to provide crisis intervention and stabilization. iv. Skill in healthcare team collaboration to create and update treatment plans to address spiritual issues. v. Ability to ensure free exercise of religion for patients and staff.
vi. Knowledge of individual and group interventions to address spiritual and emotional needs of patients and families; providing referrals for continuity of spiritual care. vii. Skill in the coordination of religious services respecting the faith tradition of individual patients. viii. Ability to communicate verbally and in writing with persons of varied backgrounds. Chaplain, GS-11 (a) Experience. At this level, the candidate must have one year of creditable experience equivalent to the GS-9 level. (b) Assignment. At the GS-11 journey level, the chaplain independently serves as a primary resource and point of contact for the spiritual needs of patients, caregivers and staff.
The chaplain provides advance care planning education, information, and counsel for patients and their families. The chaplain provides guidance and/or support for patients to express values through processes such as life review, oral history, and end of life preparation and documentation. The chaplain develops pastoral care programs that are measurable, outcome-driven, and evidence-based in coordination with the department guidelines. (c) Demonstrated Knowledge, Skills and Abilities.
In addition to meeting the KSAs for the GS-9 grade level, the candidate must meet the experience above and demonstrate the following KSAs: i. Knowledge of advance care planning to educate, inform, and counsel patients and families. ii. Skill in guiding patients in verbalizing and expressing values through life review, oral history, and end of life preparation and documentation. iii. Ability to develop pastoral care programs that are measurable, outcome-driven and evidenced based within the department guidelines. iv. Skill in counseling on medical and ethical issues, terminal diagnoses or crises, moral injury, problems of conscience, family or marital difficulties and justice or confinement matters.
v. Ability to support the development of staff resiliency and develop programs for staff development and wellness by providing spiritual and emotional support. vi. Ability to educate and equip healthcare staff and trainees screening for spiritual and religious needs of patients and the importance of appropriate referrals to chaplains for complex spiritual distress. vii. Knowledge of community needs to coordinate with community organizations to provide comprehensive spiritual care, utilizing outside community resources to meet the religious needs of patients that cannot be met by chaplain staff.
-Scheduling flexibility may be needed at times based on availability. -Willing to care for On Call/Callbacks if needed based on availability. References: VA Handbook 5005/135 Part II Appendix G67. Chaplain Qualification Standard The full performance level of this vacancy is GS11. The actual grade at which an applicant may be selected for this vacancy is in the range of GS9 to GS11. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U. S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http: //ope. ed. gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http: //www. ed. gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html. Additional information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i. e. medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Read more Benefits Help A career with the U.
S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Position Overview The Unified Technology Operations Center (UTOC) is a leading provider of network solutions, offering cutting-edge technology and services to National Grid's global operations. We operate a state-of-the-art Network Operations Center (NOC) that serves as the central hub for monitoring and managing our network infrastructure. We are currently seeking
a highly skilled and motivated individual to join our team as a Shift Supervisor in the NOC. As a Shift Supervisor, you will be responsible for overseeing the operations of the network infrastructure during your designated shift.
You will lead a team of network technicians and engineers, ensuring the smooth functioning of our network systems and providing timely resolutions to any issues that may arise. Your role will be crucial in maintaining high-quality service levels and minimizing downtime for our customers. Responsibilities 1. Supervise a team of network technicians and engineers, providing guidance, support, and training as needed.2. Monitor the network infrastructure, ensuring
optimal performance and availability, and taking proactive measures to prevent any potential issues.3.
Respond promptly to network incidents, troubleshoot problems, and coordinate with the team to resolve them efficiently.4. Prioritize and delegate tasks to team members, ensuring that all critical issues are addressed promptly and effectively.5. Collaborate with other shift supervisors and the UTOC Manager to ensure seamless handover between shifts and maintain continuous network operations.6. Maintain accurate documentation of network incidents, resolutions, and procedures, ensuring that knowledge is effectively shared within the team.7. Conduct regular performance evaluations for team members, providing feedback and identifying opportunities for growth and development.8.
Stay updated with industry trends, emerging technologies, and best practices, and implement them as appropriate to enhance network performance and efficiency.9. Foster a positive and collaborative work environment, promoting teamwork and effective communication among team members.10. Adhere to company policies, procedures, and security protocols, ensuring compliance with industry standards and regulations. Qualifications 1. Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).2.
Proven experience in network operations, preferably in a NOC environment, with a strong understanding of network protocols, architectures, and troubleshooting methodologies.3. Previous experience in a supervisory or leadership role, with the ability to mentor and motivate a team.4. Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.5. Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to both technical and non-technical stakeholders.6.
Proficiency in using network monitoring tools and software.7. Ability to work in a fast-paced environment, managing multiple priorities and meeting deadlines.8. Strong attention to detail and a commitment to delivering high-quality results.9. Professional certifications such as CCNA, CCNP, or equivalent are highly desirable.10. Flexibility to work in rotating shifts, including nights, weekends, and holidays. Join our dynamic team and play a vital role in ensuring the smooth operation of our network infrastructure. Apply now and help us deliver exceptional network services to our valued customers!
More Information Please be advised that this role will be based onsite at.300 Erie Blvd W Syracuse NYThis role will involve shift work. Here are the 3 shifts we have.1st Shift: 7AM-6PM EST2nd Shift: 1PM-12AM EST3rd Shift: 10PM-9AM ESTFurthermore, you'll be expected to work 4 days a week in 10 hour shifts from Sunday to Wednesday or Wednesday to Saturday. Please list in your cover letter and/or resume your prefrences when it comes to bads in order and also which schedule (between Sunday to Wednesday and Wednesday to Saturday) you like best. We'll try to accomodate your preferences as best as we can but we ask that you also be flexible.
#LI-SS2Salary $111,000 - $131,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb6710-a-7985d1037035
the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Position Summary The UTOC (Unified Technology Operations Center) Engineer 2 position is the first point of contact resolving network break/ fix issues, managing tickets, and building KPI reports. The person in this position is required to work in a team environment, under limited supervision and reports to the UTOC Manager. Due to the nature of UTOC's 24x7 support
business, the Engineer II will be on site for network surveillance, event management, and collaboration. Previous experience in a NOC environment highly valued, but not required.
UTOC Team provides communication, information, and resolution on all network related events to management and our internal customers. As the second tier of event management; the UTOC Engineer II's goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up. Responsibilities Ability to prioritize alarms and incidents in order to fulfil SLA commitments Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.
To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.
Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency. Work well within our UTOC team and have the ability to work shift pattern. Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution. Escalate issues to Senior Staff/Shift Lead/Shift Manager Perform incident documentation by creating tickets.
Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief description. Update internal customers and management regarding the status of their inquiries or issues Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status. Be the front line to UTOC's technical support staff by coordinating and routing incidents, calls and tickets Monitor the alarm activity through the Network Management - monitoring system Track incidents where applicable to verify that response times and availability requirements established in the SLA are met.
Create and update tickets with 100% accuracy, following established procedures Execute projects given by Management Personal Training and Career development Mentoring Not applicable. Key Accountabilities To be responsible for the safe, efficient and reliable support of CNI systems. Work with the business and other stakeholders to ensure that any changes are in the best interests of keeping the system reliable, resilient and will not impact upon the criticality of their operations.
Work with Audit and Security along with any outside Government organizations to ensure that the support operations is complaint with any policies and standards expected of a critical CNI system. Be the a contact point for IS, the business and any outside organization, acting in the best interest of both the business and the management and support of the CNI system. Provide real operational experience into the future design and development of the CNI systems, ensuring that future developments result in a more efficient, more reliable and easier to support systems.
Provide added value through knowledge sharing within the team of the technologies and design principles required to make the right support decisions. Knowledge & Requirements BS in a technology field or 5 years of related experience Previous experience in Network Management Experience with network management systems such as - Service Now, Solar Winds, Splunk, and others Exceptional written and oral communication skills. Must be able to document issues with a high level of accuracy and attention to detail. Ability to multitask in a fast paced and demanding environment.
Experience and proficiency in the following areas: o Telecommunication transport technologies o Routing and Switching experienceo Fiber Optics (CWDM/DWDM)o Wireless (Cellular/DAS, Microwave, Wi-Fi)o Server operating systems Additional Preferred: CCNA or other related certifications a plus Sys admin experience related to Network Management applications More Information Please be advised that this role will be based onsite at.300 Erie Blvd W Syracuse NYThis role will involve shift work. Here are the 3 shifts we have.1st Shift: 7AM-6PM EST2nd Shift: 1PM-12AM EST3rd Shift: 10PM-9AM ESTFurthermore, you'll be expected to work 4 days a week in 10 hour shifts from Sunday to Wednesday or Wednesday to Saturday.
Please list in your cover letter and/or resume your prefrences when it comes to bads in order and also which schedule (between Sunday to Wednesday and Wednesday to Saturday) you like best. We'll try to accomodate your preferences as best as we can but we ask that you also be flexible. #LI-SS2Salary $82,000 - $97,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb-a306-88cdefa63c72
is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose To support the maps and records management team overseeing mapping personnel involved in the collection and input of mapping data into National Grid geographic information system applications to ensure safety and to achieve line of sight goals. Key Accountabilities
Reports to the supervisor of the Mapping Department Assist Supervisor of Mapping with training, monitoring, developing personnel, as well as other varied assigned duties in the Maps and Records department as required.
Review, approve and post maps and records projects to document management system and online map database. Supports maintenance of document management database & prepare and process Maps & Records historical and other documents for storage as required by National Grid policy. Support Group Management Interface related access requests to various drives and maintenance, including quarterly audit. Supports various reports as required to monitor performance against Line
of Sight deliverables which include Safety, KPI's & Compliance metrics.
Assist Supervisor to ensure the department is meeting requisite goals, identifying concerns and causes of deficiencies, and recommending and implementing improvement opportunities in Maps & Records. Coordinate, generate and direct work as it comes into the department mailbox and work queue. Coordinate with Operations and Support to ensure timely completion of deliverables. Manage and distribute digital assets for Operations and on demand requests Assist with Disaster Recovery planning and Business Continuity Planning. Assist in the design and development of quality assurance/best practices and procedures to drive improvement on cycle time deliverables.
Support other areas within the Mapping Department as required. Qualifications Associate degree in an Engineering discipline OR in lieu of a degree, equivalent work experience required. Ability and experience to supervise in an Automated Mapping environment. Desired: 5 years experience in Mapping, Engineering, or Geographic Information Systems (GIS), in a supervisory or drafting capacity. Demonstrated supervisory skills necessary to direct, motivate, instruct and develop bargaining unit personnel in the operation and maintenance of electronic and manual mapping and information systems.
Proficient in Microsoft office suite including Share Point. Basic Understanding of HTML and Web Design. Knowledge and understanding of the varied Company electronic and manual mapping and record systems as well as knowledge of map symbols, practices and standards. 1 Knowledge of federal, state and municipal codes and regulations and company standards and policy. Possess sound interpersonal, oral and written communication skills. More Information Salary$55k - $78k a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb670f-887f-4651-a46b-df26399d2fca
Come and join us on this incredible journey, We need you! We want to find an innovative, adaptable, and results-oriented CSS Technical Lead for one of our critical business units to manage key functions of our CIS Platforms. If you yearn to be innovative, contribute new ideas, and play a critical part in the US IT Global Solutions Development Organization, we want to hear from you!
Job Purpose The primary role of the Technical Lead will be to lead a team of technical professionals consisting of internal and external partner resources in the development and delivery of project solutions. The Technical leads will oversee a team focused on software development, technical issue resolution,
and delivery of the final solution. The Technical Lead will work hand in hand with Project Managers to plan, roadmap and deliver on environment build-outs. The Technical Lead will be the interface between the development team and the project management.
He/she will support the creation and execution of business critical or complex technical solutions that meet user needs and improve business performance by providing technical analysis, problem solving, and troubleshooting as part of a project development team. What you'll do Solution Development Provides technical direction for the design, development, and systems integration from definition phase through implementation. Applies significant
knowledge of industry trends and developments to improve solution/service delivery for internal and external stakeholders.
Reviews proposals for technology systems. Easily recognizes system deficiencies and implements effective solutions. Ensure the timely completion and approvals of project deliverables Technical Effort Management Creates and enables technical plans and revises as appropriate to meet changing needs and requirements. Keeps team members well informed of status and serves as liaison between both vendors and project portfolios. Owns technology oversight and is responsible for managing technical risks throughout various projects. Identifies project risks and plans mitigation action with the PM at project level Manages technical resources within budget and project schedules.
Technical Expertise Understands complex technology concepts and effectively employs different solutions as are appropriate to the engagement. Possesses demonstrated work experience with multiple vendors and technology portfolios. Possesses significant knowledge of client/server and internet systems architectures. Understands networking concepts in a WAN environment. Vendor Management Assists in managing interaction and expectations regarding technology delivery results.
Communicates effectively with vendors and internal stakeholders to identify needs and evaluate alternative technical solutions. Continually seeks opportunities to increase business excellence and deepen vendor relationships. Builds a knowledge base of each vendor's business, systems and abilities. Communication Facilitates team and vendor meetings effectively. Holds regular status meetings. Delivers engaging, informative, well organised presentations. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully.
Leadership Challenges others to develop as leaders while serving as a role model. Inspires co-workers to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for change. Manages the process of innovative change effectively. Remains on the forefront of emerging industry practices. Lead will be the interface between the development team and the project management. Teamwork Facilitates effective team interaction. Acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential.
Keeps track of lessons learned and shares those lessons with team members. What you'll need Bachelor's degree in Computer Science, MIS, Engineering, or similar field; or equivalent work experience. 8-10 years of Technology Lead/Project Management experience. Experience building out/standing up environments from an infrastructure perspective for delivery Experience working as a strategic liaison/technology consultant between portfolios and business units Ability to manage vendor relationships and hold vendors accountable for specified results Ability to manage multiple projects simultaneously 5+ years' experience in a SDLC environment Ability to influence and build relationships and demonstrate team leadership in all interactions.
Exceptional written and verbal communication skills. Communicates effectively with stakeholders to identify needs and propose alternative solutions. Technical and functional knowledge of the Customer Billing Systems CSS (Customer/1) or Meter-to-Cash/Revenue Cycle Management Knowledge and experience with Mainframe, COBOL, DB2, UNIX, Go Anywhere, Mule Soft MFT, C++, Foundation Case Product (FCP). Familiarity with Agile development is a plus, although training is available.
More Information Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat! Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a work schedule that fits your flexible schedule. #LI-CL1 #LI-HYBRID At National Grid , we keep the lights on and homes warm.
But it's so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. But we aren't looking for external recognition - we already what we do is vital. We're building a clean, fair and affordable energy future. Salary$95,000 - $112,000 a year Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (" DOT" ) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA).
As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions. This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
PDN-9acb6713-f828-46eb-aafb-78d8feeefcb7
is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose Accountable for building and developing project schedules across a portfolio. The schedules will be built using the agreed work breakdown structure to support Engineers, Project Development, Project Managers, and Resource Planning. Progress each project every
month to ensure all projects are monitored for project controls in line with the monthly reporting cycle, checking accuracy, quality, and consistency of data, as well as supporting the end of year reconciliation process.
Accountable for using the schedule and forecast to review the project cost/schedule integration throughout the Network Development Process. Accountable for ensuring schedule data is accurate to allow Project Controls to report milestones, planned value and earned value data, % completed on projects and project commentaries. Provide expert technical input and define policy as the best way of using the primavera tool to model projects e. g. interface milestones or links
between activities, portfolio views etc. Understand sound scheduling logic and the interface of milestones and links between activities, portfolio views, etc.
Oversee and support the activities of other team members, providing advice and coaching, as necessary. Lead Project Controls team in training, development, and quality control/ quality assurance efforts. Represent the Project Controls team as a subject matter expert. Develop and refine new processes and procedures to ensure good schedule health and Dashboard reporting. Assists Project Managers with evaluations and refinement of project cost, cash flows and budgets throughout the project's life cycle by backssing and communicating status, variances, trends, and actuals.
Utilizes information such as bids, project scope changes/change control board, invoices, internal and external labor / contractors, material, and equipment to perform monthly project forecasting. Provides detailed project and program management cost analysis reports to Project Managers, Engineering, Resource Planning, and key stakeholders Evaluates and reports the cost impact from scope changes and/or productivity changes and recommends corrective actions, as necessary. Analyzes project estimates and actuals to establish accurate historical project data for future use.
Key Accountabilities 5+ years' experience in project management, cost analyst experience, or schedule management or equivalent relevant experience. The Scheduler Candidate shall have a bachelor's degree in one of the following fields: Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Engineering, Bachelor of Architecture, or an equivalent of eight (8) years of verifiable work experience in a scheduling role. Considerably proven experience and expert knowledge in schedule development and analysis including milestone management, critical path analysis, understanding of float and time risk allowance and earned value methodologies.
Understanding of how individual projects interact with each other as a result of outage plans and project interdependencies. Expert using Primavera P6 and moderate in Power BI to create project schedules, dashboard, contractor claim analysis, and progress them using a pre-defined work breakdown structure, to optimize the performance of a portfolio of projects and familiar with the issues that arise on projects and how to overcome them. The candidate shall have demonstrated relevant experience preparing various types of Baseline Schedules, and Monthly Contract Schedules Updates for multi-disciplinary infrastructure, power, gas, oil, or transportation projects of similar scope and complexity to the Contract.
The Candidate shall demonstrate at least two (2) years of complex project experience. Must have Microsoft Power BI, Word, Excel, and Power Point skills. Experienced in influencing, persuading, communicating, challenging, and negotiating. A valid driver's license is required with a safe driving history that meets National Grid's Safe Driver policy. Qualifications 5+ years' experience in project management, cost analyst experience, or schedule management or equivalent relevant experience.
The Scheduler Candidate shall have a bachelor's degree in one of the following fields: Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Engineering, Bachelor of Architecture, or an equivalent of eight (8) years of verifiable work experience in a scheduling role. Considerably proven experience and expert knowledge in schedule development and analysis including milestone management, critical path analysis, understanding of float and time risk allowance and earned value methodologies.
Understanding of how individual projects interact with each other as a result of outage plans and project interdependencies. Expert using Primavera P6 and moderate in Power BI to create project schedules, dashboard, contractor claim analysis, and progress them using a pre-defined work breakdown structure, to optimize the performance of a portfolio of projects and familiar with the issues that arise on projects and how to overcome them. The candidate shall have demonstrated relevant experience preparing various types of Baseline Schedules, and Monthly Contract Schedules Updates for multi-disciplinary infrastructure, power, gas, oil, or transportation projects of similar scope and complexity to the Contract.
The Candidate shall demonstrate at least two (2) years of complex project experience. Must have Microsoft Power BI, Word, Excel, and Power Point skills. Experienced in influencing, persuading, communicating, challenging, and negotiating. A valid driver's license is required with a safe driving history that meets National Grid's Safe Driver policy. More Information Salary$108,000 - $127,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Internal candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. PDN-9ad3cf5-92fc-5a69571a8a4d
the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Position Summary The UTOC Engineer 1 position within UTOC (Unified Technology Operations Center) Team is the first point of contact related to network health management. The person in this position is required to work in a team environment, under limited supervision and reports to the UTOC Manager. Due to the nature of UTOC's 24x7 support business, the Engineer 1
will be on site for network surveillance and event management. UTOC Team provides communication, information, and resolution on all network related events to management and our internal customers.
As the first point of event management; the UTOC Engineer 1's goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up. Previous experience in a NOC environment highly valued, but not required. Responsibilities Ability to prioritize alarms and incidents to fulfil SLA commitments. Deliver proactive technology monitoring and implement corrective action to ensure optimal performance. To provide diagnostics and technical updates
on incidents to other members of the operations and engineering teams and senior management.
Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency. Work well within our UTOC team and can work shift pattern. Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution. Escalate issues to Senior Staff/Shift Lead/Manager Perform incident documentation by creating tickets. Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief description.
Update internal customers and management regarding the status of their inquiries or issues. Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status. Be the front line to UTOC's technical support staff by coordinating and routing incidents, calls and tickets. Monitor the alarm activity through the Network Management - monitoring system.
Track incidents where applicable to verify that response times and availability requirements established in the SLA are met. Create and update tickets with 100% accuracy, following established procedures Execute projects given by Management Personal Training and Career development Knowledge & Requirements Requires a minimum of 2 years of network surveillance experience or degree in related fields of study. Exceptional written and oral communication skills. Must be able to document issues with a high level of accuracy and attention to detail. Ability to multitask in a fast paced and demanding environment.
Working knowledge of TCP/IP, subnetting and the OSI network model Additional Preferred: Telecommunication transport technologies Routing and Switching Fiber Optics (CWDM/DWDM) Wireless (Cellular/DAS, Microwave, Wi-Fi) Familiarity with server operating systems BS in a computer science or related field of study More Information Please be advised that this role will be based onsite at.300 Erie Blvd W Syracuse NYThis role will involve shift work. Here are the 3 shifts we have.1st Shift: 7AM-6PM EST2nd Shift: 1PM-12AM EST3rd Shift: 10PM-9AM ESTFurthermore you'll be expected to work 4 days a week in 10 hour shifts from Sunday to Wednesday or Wednesday to Saturday.
Please list in your cover letter and/or resume your prefrences when it comes to bads in order and also which schedule (between Sunday to Wednesday and Wednesday to Saturday) you like best. We'll try to accomodate your preferences as best as we can but we ask that you also be flexible. #LI-SS2Salary $71,000 - $83,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb670c-363b-4fab-980b-af6117380ba6
pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose Renewable energy, such as solar, wind, and hydro, has grown significantly at National Grid. New and complex billing programs have been developed by National Grid to bill and credit these renewable energy accounts. National
Grid is seeking billing analysts to support, analyze, and report on the existing renewable energy programs, as well as design, test, and implement the upcoming new programs.
Key Accountabilities Prepare process workflows to show an account's lifecycle from account initiation to account closure. Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows. Track and monitor accounts for billing. Analyze and resolve accounts that do not bill and escalate those that cannot be resolved. Write reports tracking billing percentages and time to resolve. Analyze and track user reported issues. Identify root cause and communicate
resolutions to end-users. Update processes or training to prevent user issues in the future, or document needed system fixes for IT.
Report on metrics. Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed. Analyze and answer customer questions on payments. Report on metrics. Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues. Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews. Create test conditions to ensure business requirements are met by the updated billing system.
Execute the test conditions and report on metrics. Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training. Create queries on a relational database to satisfy business requests or identify accounts with specific conditions. Keep up to date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid. Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.
Qualifications Knowledge & Experience Requirements: Employees are expected to have the knowledge & experience listed below. A Bachelor's degree in a business, systems, or financial area; or equivalent work experience. Knowledge and experience with an account-based billing systems, especially a utility billing system, preferred but not required. Able to manage one's own work, especially when having multiple tasks and duties. Utility industry experience is preferred, but not required.
Knowledge of National Grid's business operations, company policies, and business systems preferred, but not required. Proficient in Microsoft Office products (Excel, Word, Power Point, Access). Proficient in relational database querying techniques (SQL) desirable. Experience and proficiency in National Grid billing systems is desirable. Capability Requirements: Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation) Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case Customer Orientation: Takes personal responsibility for correcting problems promptly and communicates customer expectations Attention to Detail: Reviews accuracy of own work and checks that all details are completed Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources More Information #LI-JF1#LI-HYBRID Salary $65,000 - $77,000 a year Salary commensurate with location and experiencer This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb6704-2f6f-44e6-ba08-70b7a26fd83a
