Location: Syracuse, NY
Company: National Grid
the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Position Summary The UTOC (Unified Technology Operations Center) Engineer 2 position is the first point of contact resolving network break/ fix issues, managing tickets, and building KPI reports. The person in this position is required to work in a team environment, under limited supervision and reports to the UTOC Manager. Due to the nature of UTOC's 24x7 support
business, the Engineer II will be on site for network surveillance, event management, and collaboration. Previous experience in a NOC environment highly valued, but not required.
UTOC Team provides communication, information, and resolution on all network related events to management and our internal customers. As the second tier of event management; the UTOC Engineer II's goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and follow-up. Responsibilities Ability to prioritize alarms and incidents in order to fulfil SLA commitments Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.
To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.
Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency. Work well within our UTOC team and have the ability to work shift pattern. Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution. Escalate issues to Senior Staff/Shift Lead/Shift Manager Perform incident documentation by creating tickets.
Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief description. Update internal customers and management regarding the status of their inquiries or issues Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status. Be the front line to UTOC's technical support staff by coordinating and routing incidents, calls and tickets Monitor the alarm activity through the Network Management - monitoring system Track incidents where applicable to verify that response times and availability requirements established in the SLA are met.
Create and update tickets with 100% accuracy, following established procedures Execute projects given by Management Personal Training and Career development Mentoring Not applicable. Key Accountabilities To be responsible for the safe, efficient and reliable support of CNI systems. Work with the business and other stakeholders to ensure that any changes are in the best interests of keeping the system reliable, resilient and will not impact upon the criticality of their operations.
Work with Audit and Security along with any outside Government organizations to ensure that the support operations is complaint with any policies and standards expected of a critical CNI system. Be the a contact point for IS, the business and any outside organization, acting in the best interest of both the business and the management and support of the CNI system. Provide real operational experience into the future design and development of the CNI systems, ensuring that future developments result in a more efficient, more reliable and easier to support systems.
Provide added value through knowledge sharing within the team of the technologies and design principles required to make the right support decisions. Knowledge & Requirements BS in a technology field or 5 years of related experience Previous experience in Network Management Experience with network management systems such as - Service Now, Solar Winds, Splunk, and others Exceptional written and oral communication skills. Must be able to document issues with a high level of accuracy and attention to detail. Ability to multitask in a fast paced and demanding environment.
Experience and proficiency in the following areas: o Telecommunication transport technologies o Routing and Switching experienceo Fiber Optics (CWDM/DWDM)o Wireless (Cellular/DAS, Microwave, Wi-Fi)o Server operating systems Additional Preferred: CCNA or other related certifications a plus Sys admin experience related to Network Management applications More Information Please be advised that this role will be based onsite at.300 Erie Blvd W Syracuse NYThis role will involve shift work. Here are the 3 shifts we have.1st Shift: 7AM-6PM EST2nd Shift: 1PM-12AM EST3rd Shift: 10PM-9AM ESTFurthermore, you'll be expected to work 4 days a week in 10 hour shifts from Sunday to Wednesday or Wednesday to Saturday.
Please list in your cover letter and/or resume your prefrences when it comes to bads in order and also which schedule (between Sunday to Wednesday and Wednesday to Saturday) you like best. We'll try to accomodate your preferences as best as we can but we ask that you also be flexible. #LI-SS2Salary $82,000 - $97,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be backssed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9acb-a306-88cdefa63c72
Other Jobs refers to a category of employment that doesn't fit into the standard job classifications. These might include unconventional or specialized roles, temporary assignments, or emerging professions that have yet to be widely recognized. Key characteristics of Other Jobs are their diversity in nature and the potential for innovation. They often require a high degree of adaptability and can be ideal for individuals seeking flexible work arrangements or wishing to venture into new industries. This category is constantly evolving, directly responding to changes in technology, society, and the economy, providing a dynamic landscape for job seekers and entrepreneurs.
Other Jobs is a category that encompasses a diverse range of employment opportunities outside traditional or mainstream careers. This category can include freelance work, gig economy roles, alternative industry positions, or even unconventional vocations that don't fit neatly into established job classifications. The key characteristics of other jobs are their non-standard nature, flexibility in terms of hours and commitment, and often, an entrepreneurial or creative spirit. They are ideal for individuals seeking less conventional career paths and those who wish to tailor their work-life to personal preferences or circumstances.
Other Jobs is a comprehensive category that encompasses a diverse range of employment opportunities outside of the standard or mainstream career paths. These jobs may include gigs, freelance work, or unique roles in various industries that don't fit conventional job descriptions. The key features of Other Jobs include flexibility, non-traditional work environments, and often, the necessity for a creative or entrepreneurial mindset. They cater to individuals seeking alternatives to the nine-to-five routine, offering the chance to pursue passions or balance work with other life commitments.
PPO discounts Position requires knowledge of the Fee Schedule and the operation of the computer terminal May consult reference materials in the auditing process Requires regular and consistent attendance Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)Additional duties as assigned PRODUCTION REQUIREMENTS: Based upon situation or state specific issues meet 98% accuracy, 10,000+ keystrokes per hour KNOWLEDGE & SKILLS: Knowledge of medical terminology, workers’ compensation billing guidelines and fee schedules Knowledge of CPT/ICD/HCPS coding Knowledge of UBO4/DWC-9/DWC-10 and CMS 1500 form types preferred Strong
interpersonal skills and commitment to customer service Able to work collaboratively and independently Able to identify problems and find creative, effective solutions Able to balance multiple prioritieinteractioncellent verbal and written communication skills Highly developed organizational abilities as well as time management skills Must be proficient in Microsoft applications EDUCATION & EXPERIENCE: High school diploma or equivalent1-2 years of data entry experience Experience with Medical Bill Review preferred PAY RANGE: Cor Vel uses a market based approach to pay and our salary ranges may vary depending on your location.
Pay rates are established taking into account the following
factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.
Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc. ) new hires may be slotted into a different level, either up or down, based on backssment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $14.20 - $21.81 per hour A list of our benefit offerings can be found on our Cor Vel website: Cor Vel Careers Opportunities in Risk Management ABOUT CORVEL: Cor Vel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.
Cor Vel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.
Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT! ). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/shop, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Hybrid For more details: jobs-search. org/technology_syracuse-c441325/bill-review-analyst-i-syracuse_i1971241010
