EAAP Representative 1 | Syracuse, NY

Detailed Information

  • Location: Syracuse, NY

  • Company: National Grid

job duties, responsibilities, and qualifications, perform work included, but not limited to: Duties and Responsibilities: Process/reply to documents, faxes, emails, scanning, return mail and shredding Email/Web Exceptions WFM's related to Energy Affordability and Assistance Programs/Correspondence WFM's related to EAAP tasks Update account information Arrears Calculations Mailing Address Changes Provide General Account Information Inbound/Outbound Phone Calls Calculate and prepare payment agreements on accounts and other collection activities Take payments and issue credits Outbound call campaigns Budget (balanced) billing Electric outage orders Other tasks related to Energy Affordability and

Assistances Programs Basic Energy Affordability and Assistance programs related billing issues Support National Grid Consumer Advocates and Advocacy Programs Qualifications Education: High School Diploma or Equivalent EAAP Representative 1A shall progress to EAAP Representative 1B at 6 months EAAP Representative 1B shall progress to EAAP Representative 1C at 6 months EAAP Representative 1C shall progress to EAAP Representative 1D at 6 months EAAP Representative 1D shall progress to EAAP Representative 1E at 6 months $16.24 an hour National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.

We foster a culture of inclusion

that drives employee engagement to deliver superior performance to the communities we serve.

National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. PDN-9ad5c9c8-6a80-47a7-ab23-20688daba492

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