General manager
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Oak Hill, WV
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Dec 26, 2023
TEAM: - Be in proper business professional attire, including name tag, earpiece and radio. - Attitude must be conducive to team growth, hospitality and a serving environment. - Communicate all goals and results with associates. - Promote teamwork and associate morale.
- Lead by example demonstrating self-confidence, energy and enthusiasm. - Motivate and encourage staff to solve guest and associate related concerns. - Communicate career opportunities to team leaders and associates. - Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done. - Assist team leaders in meeting and exceeding goals. - Meet annually
with staff on a one-to-one basis. - Promote empowerment by recognizing team members that make decisions. - Develop cross-training opportunities throughout the hotel.
- Post positive reviews for staff to read. FINANCIAL: - Look at Night Audit Report daily for discrepancies. - Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. - Comply with all corporate accounting procedures. - Maximize revenue through the Yield Management and inventory control systems. - Help develop annual budget and capital expenditure plans. - Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs. - Utilize budgets to teach team supervisors
to understand financial objectives. Balancing costs with associates/guests satisfaction.
- Develop and communicate selling strategies, using reports and other forecasting tools. - Review these weekly with the Sales Manager. - Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures. SALES AND MARKETING: - Continually solicit new business for the hotel. - Monitor group block and direct bill processes. - Networking during breakfast and social hours to assist sales in uncovering new business leads. - Ensure that all associates are communicating property to understand hotel selling strategies.
- Stay current on local market conditions and competitive set. - Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan. - Maintain rapport with competitor hotels, lead sources, clients, and the local community. - Review period end reports. -Help develop annual sales and marketing budget. OPERATIONS: - Perform hands-on duties as needed to deliver guest services. - Provide a safe working environment. - Responsible for accident prevention programs. - Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
- Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained. - Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. - Ensure cross-training of associates. - Must be willing to participate in service/hospitality training and education. - Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality. ADMINISTRATIVE: - Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.
- Interview and select potential new hires. - Promote both Guarantee of Fair Treatment and Open Door policies. - Use constructive coaching and counseling when addressing associates concerns. - Maintain current licenses and permits as prescribed by local, state and federal agencies. - Have working knowledge of all corporate brands manuals. - Scheduling of management team includes coverage of weekend and evening hours. - Pursue additional personal development. - Carry out all reasonable requests of which you are capable of performing.
- With input from the team supervisors, conduct reviews in a timely fashion. Additional Responsibilities: - Any other duties assigned by Supervisor Job Posted by Applicant Pro
