Landing, and all outreach locations.
Heart and Vascular Center specialty services includes General Cardiology, Cath/EP, Non-Invasive Imaging, Cardiac Rehab, Heart Failure, Heart Transplant, Lung Transplant, Pulmonary Hypertension, VAD, Vascular Surgery, and Cardiothoracic Surgery.
Position Responsibilities: Responsible for scheduling minor and complex procedures in the adult cardiac catheterization, electrophysiology, and vascular labs using the electronic medical record (EMR). Assist with scheduling and coordinating follow-up appointments and additional testing with UI Health Care within HVC's main campus outpatient, Iowa River Landing, and/or outreach clinic(s) using the electronic
medical record (EMR). Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s).
Address patient concerns, provide service recovery, and escalate issues as needed. Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs. Coordinate appointments with patients and other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors. Provide education to patients regarding billing process and financial responsibilities. Obtain and verify prior authorizations prior to scheduling procedures. Assist with EPIC inbasket and
prior authorization denial work queue. Coordinate provider schedules and clinical templates (master schedules, daily templates, and clinic closures).
Make recommendations for improvement related to patient access and clinical operations. Notify UI Patient Appointment Center (UIPAC) and supervisor of scheduling issues in a timely and effective manner. Provide back-up scheduling and coordination of appointments in the procedural units (adult cardiac catheterization, electrophysiology, vascular, and minor procedure labs). Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
Regularly attend staff meetings. May rotate and/or provide check-in/out coverage at main campus outpatient, Iowa River Landing, and/or the Cardiovascular Pre- and Post-Recovery (CPRU) registration areas. May provide training and functional and/or administrative supervision for students/temporary staff. May analyze, monitor, and report financial data, information, and reports. May enter external lab results and upload external images into the electronic medical record. May prepare patient education materials and mail patient correspondence. Participate in daily phone coverage utilizing the resources available to maintain the Ambulatory Care Services " Standards of Excellence.
" Upholds HVC and UIPAC best practices. Accountable for meeting metrics/targets as pre-determined by the HVC and UIPAC. Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. Perform other duties as assigned. University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients.
Simply stated, our mission is: Changing Medicine. Changing Lives. ®Education Requirement: Bachelor's Degree or an equivalent combination of education and experience is required. Experience Requirement: 6 months to 1-year clinical operations experience is required. Exceptional communication (verbal and written) and interpersonal skills. Ability to deliver continuous service excellence. Effectively and positively navigate customer (internal and external) concerns. Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels.
Must be proficient in computer spreadsheet and database applications. Desired Qualifications: Experience with hospital operations and/or Ambulatory clinic operations. Experience scheduling in an outpatient clinic setting. Experience utilizing Epic. Previous adult cardiac clinical operations experience is desired. In order to be considered for an interview, applicants must upload the following documents and mark them as a " Relevant File" to the submission: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Jordan Adam at or 319-384-xyz X. Additional Information Classification Title: Clinic Services Specialist Appointment Type: Professional and Scientific Schedule: Full-time Compensation Pay Level: 3A Contact Information Organization: Healthcare Contact Name: Jordan Adam Contact Email: University of Iowa is an equal opportunity/affirmative action employer.
All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, interaction, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U. S. veteran, service in the U.
S. military, interactionual orientation, gender identity, or associational preferences.
configuration, deployment, and support of IT hardware and software in clinical, critical care, research, and departmental environments. Collaborates closely with leadership and peer teams to promote collaboration, consistent service delivery, and growth opportunities.
Embraces the adoption of best practices, centralized IT management, standardization, documentation, customer service excellence and the continual improvement approach to IT. Exercises all workflows while maintaining state and institutional policies and alignment with organizational objectives. Provides training to internal team members and peer IT teams as applicable. Creates project deliverables through installation and
troubleshooting of wired and wireless computing devices. Performs work in clinical, critical care, research, and departmental environments, interacting with all levels of personnel, patients, and visitors.
Work Schedule: Monday - Friday: 8am-5pm Position Responsibilities: Independently analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solutions to satisfy needs. Plans, installs, and documents complex IT system configurations. Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation. Deploys and supports hardware and software solutions to continually improve
operational performance. Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security, and policy compliance.
Defines, documents, shares, and continually improves solutions and workflows, including but not limited to after-hours support escalation processes. Evaluates new desktop hardware and software for possible inclusion in set of supported products. Participates in opportunities to improve workflows, processes, and standards, to promote greater value for our customers. Provide basic one-on-one guidance and consultation to users. Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers.
Assists with the implementation of opportunities to improve workflows, processes, and standards, to promote greater value for our customers. Provides verbal and documented training to customers and peer technicians. Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians. May provide training to groups of constituents and develop course/training content. Define, document, and implement procedures for complex software/hardware installation and configuration processes.
Maintain accurate IT asset information and service configuration management records. Accurately document all performed work within IT Service Management system. Develop customer self-help guides for commonly encountered service interruptions. Assist with the implementation of approved projects, providing project support and services. Configure, deploy, and troubleshoot wired and wireless computing devices. May manage small portions of a larger project. Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required.
Leads small projects and/or one or more phases of larger projects, as required. May provide functional and/or administrative supervision. Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research.
Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff. Pay Grade: hr. uiowa. edu/pay/pay-plans/professional-and-scientific-pay-structure Salary: $48,500 to commensurate - 4AUniversity of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at hr. uiowa. edu/benefits Percent of Time: 100%Location: 3281 Ridgeway Dr, Coralville, Iowa Staff Type: Professional & Scientific Type of Position: Regular Education Required Bachelor's degree in a related field or an equivalent combination of education and related experience.
Experience Requirements Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2016/365 Experience working with desktop hardware and software in a centrally managed workstation environment. Demonstrated ability to utilize remote IT support tools. Ability to deliver effective oral and written communication to a diverse population of technical and non-technical individuals. Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.
Ability to move and install IT equipment. A valid driver's license and ability to meet and maintain UI Fleet Safety Standards. Desired Qualifications Experience working in a Health Care IT environment. Basic knowledge of technical process documentation intended for both IT professionals and non-technical customers. Basic Knowledge of wired and wireless networking and security concepts. Demonstrated ability to disarm escalated situations and/or difficult customers. Experience with IT Service Management, Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
Experience supporting wide array of connected peripheral equipment. Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload. In order to be considered, applicants must upload a resume(under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days.
This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization. For additional questions contact Mark Jackson itional Information Classification Title: IT Support Consultant Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: On Campus Compensation Pay Level: 4A Starting Salary Minimum: 48,500.00 Contact Information Organization: Healthcare Contact Name: Mark Jackson Contact Email: University of Iowa is an equal opportunity/affirmative action employer.
All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, interaction, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U. S. veteran, service in the U. S. military, interactionual orientation, gender identity, or associational preferences.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
