hardware and software, and supporting the internal IT helpdesk. You will be responsible for administration, monitoring and support of the company's computer hardware and software. DUTIES AND RESPONSIBILITIES: Provide helpdesk support and help resolve requests and problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received through the IT Helpdesk. Modify configurations, utilities, software default settings, etc. for end user equipment. Utilize and maintain the helpdesk tracking software. Onboarding of new users. Ensure each workstation has the appropriate hardware setup. Install, test and configure new workstations, peripheral equipment
and software. Maintain inventory of all equipment, software and software licenses. Manage PC setup and deployment for new employees using standard hardware and software images.
Create users and assign users and computers to proper locations in Active Directory. Office 365 Administration. Basic networking troubleshooting (connectivity, Po E, DHCP, DNS, Wi Fi, etc. ). Follow up with users on ticket status, progress, next steps and resolutions. JOB EXPERIENCE:0-1 years of professional experience in combination with the appropriate educational degree KNOWLEDGE & SKILLS: Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
Familiarity with network connectivity and ability to troubleshoot connectivity problems.
Understanding of PC/Mac operating systems, software, applications, hardware and networks. Proficiency with Microsoft Office suite, Outlook, and browsers. Excellent decision making and problem-solving skills. Effective time management skills. Organizational skills with emphasis on detail and follow-through. Excellent listening skills with the ability to empathize with the end user and focus on client service. Ability to communicate technical information to a non-technical audience in a clear and concise manner. Maintain strict confidentiality when working with sensitive information.
Demonstrate initiative in seeking out resolutions to problems. Communicating verbally and in writing in a concise and effective manner with good proofing skills. Valid driver's license EDUCATION: Bachelor's degree in Information Technology or related field is required. PHYSICAL REQUIREMENTS: Ability to lift 50lbs. Ability to bend, kneel, crouch, climb stairs and reach overhead. Prolonged periods of sitting. Valid drivers license. In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people.
If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies! We are committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well.
The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at xyz X@. Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company.
