our time. We pursue the most promising science, wherever it might be found. J&J Innovative Medicine delivers on the promise of new treatments and ways to improve the lives of individuals with serious diseases. Built upon a legacy of creative firsts, J&J Innovative Medicine pursues advancing patient care with immunology and oncology solutions.
Please visit for more information. We are J&J Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it! Ciltacabtagene autoleucel (cilta-cel/JNJ-4528) is J&J Innovative Medicine's novel, cell-therapy treatment whereby a patient's immune cells are collected, shipped to the
manufacturer, and genetically modified to be reinfused as a drug product into the patient. CAR-T requires a high degree of coordination across supply chain/commercial organizations and the hospital administering this treatment.
At J&J Innovative Medicine, we are raising the bar on customer experience in the medical industry. Our Patient Support Solutions team supports eligible cancer patients and their caregivers through their CAR-T journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. The Manager, Program Data and Analytics, CAR-T Patient Support Solutions will be responsible
for the operational analysis and internal data analytics and reporting of the patient support program.
You will be a member of the Patient Support Solutions team, working closely with the Leadership Team (Associate Directors and Supervisors) and Patient Support Specialists (call center agents) to optimize the patient support program. This is a hybrid position and does require in-office time. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming.
J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. The Manager, Program Data and Analytics, CAR-T Patient Support Solutions will manage the internal data/analytics of the patient support program. Key Roles and Responsibilities include: Develop, monitor, and adapt Key Performance Indicators that will provide data driven insights to enhance operational performance in support of future program growth Develop and implement performance dashboards and technology process automation solutions to enhance operational & program performance reporting Collaborate with PSS Leadership, Supervisors and Call-Center agents to deliver improvements in patient support data quality and reliability Develop and maintain monthly scorecard & quarterly business reviews Assist in planning and execution of technology grooming/development and user testing sessions to develop new tools or solutions to improve program performance that lead to operational efficiencies Oversee program governance and monitor Salesforce case audits to ensure the call center is performing consistently and compliantly across patient cases Ensure business continuity and regularly monitor/update risk mitigation strategies About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them.
You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You thrive working in a fast-paced environment and you feel energized to be part of a team that is building new capabilities and ways of working.
You consistently deliver great results, but even when you fall short - you learn from it. Bachelor's degree required A minimum of 5 years of relevant data and analytics experience is required Advanced proficiency with MS Excel is required; MS Power Point, Project Management software, and experience with one or more of the following platforms: Salesforce, Tableau, Alteryx, Python, SQL, highly preferred Shows ability to organize, integrate and analyze complex data sources from internal teams and systems to produce cohesive insights that inform continuous program experience improvements, required Strength in storytelling, data visualization and developing effective and insightful presentations, required Strong verbal, written and interpersonal communication skills, detail-oriented, analytical/problem solving, negotiation, learning agility and success solving ambiguous business issues in a complex fast-paced operational environment, required Strong project management skills with the ability to complete tasks with sense of urgency while managing multiple requests and projects simultaneously, highly preferred Proven teamwork skills in a cross-functional environment; ability to motivate and empower team members, set, and manage expectations, required Ability to understand, apply and abide by applicable FDA regulations and company operating procedures, processes, policies, and rules, required Ability to remain calm, compassionate and empathetic in stressful and urgent situations, strongly preferred Ability to lead teams in a hybrid environment and develop those individuals to meet the future needs of the business is required.
At least two years of experience in people management is strongly preferred Diversity & Inclusion: Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force, required Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements, required Travel: This position is based in Horsham, PA and may require occasional travel to other J&J facilities including Titusville, NJ and up to 10% travel Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
We pursue the most promising science, wherever it might be found. J&J Innovative Medicine delivers on the promise of new treatments and ways to improve the lives of individuals with serious diseases. Built upon a legacy of creative firsts, J&J Innovative Medicine pursues advancing patient care with immunology and oncology solutions.
Please visit for more information. We are J&J Innovative Medicine. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it! Ciltacabtagene autoleucel (cilta-cel/JNJ-4528) is J&J Innovative Medicine's novel, cell-therapy treatment whereby a patient's immune cells are collected, shipped to the manufacturer,
and genetically modified to be reinfused as a drug product into the patient. CAR-T requires a high degree of coordination across supply chain/commercial organizations and the hospital administering this treatment.
Job Description At J&J Innovative Medicine, we are raising the bar on customer experience in the medical industry. Our Patient Support Solutions team supports eligible cancer patients and their caregivers through their CAR-T journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. The Manager, Program Operations, CAR-T Patient Support Solutions will be responsible
for the operational performance for the patient support program, documentation of control documents, and training Patient Support Specialists.
You will be a member of the Patient Support Solutions team, working closely with the Leadership Team (Associate Directors and Supervisors) and Patient Support Specialists (call center agents) to optimize the patient support program. This position is hybrid and will require in-office work time. A Day in the Life Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming.
J&J Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful. The Manager, Program Operations, CAR-T Patient Support Solutions will support and help manage the patient support program operations. Key Roles and Responsibilities include: • Oversee program operations and monitor call center performance to ensure the Patient Support Solutions team is performing consistently and compliantly across patient cases • Identify opportunities to improve operational performance and mange projects independently to execute solutions • Partner with leadership to assist with the data collection and analysis to share trends and insights to help improve the program, operations, and case management • Assist Associate Director in planning and execution of technology grooming/development and user testing sessions to develop new tools or solutions to improve program performance and operations • Manage Patient Support Solutions Salesforce tickets and troubleshoot issues.
in collaboration with our technology business partners (JJIT) • Assist with program governance by updating the SOP and Work Instruction documents during Salesforce/technology releases and program evolution updates • Update call guides for Patient Support Specialists to assist in navigating conversations with patients, caregivers, and treatment centers • Develop training presentations, workshops and role play scenarios to train the Patient Support Specialists and Supervisors on operational improvements and control document updates • Lead for logistical management in the recruiting and onboarding efforts for Patient Support Specialists • Develop a training plan for new hires and manage training initiatives • Support the Supervisors in schedule management and optimization of patient case management • Support people development and motivational activities in the call center • Assist with marketing operations and partner with third party vendor to update program requirements and content • Participate in stretch assignments to gain additional exposure and helps support CAR-T efforts across the business Note: This is not an extensive, comprehensive listing of job functions.
May perform other duties as assigned. About You You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them.
You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and well-being of others. You thrive working in a fast-paced environment and you feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it. Bachelor's degree required A minimum of 5 years of relevant experience is required, with a minimum of 1 year of experience in the medical industry (ex: marketing, market access, patient services) is preferred Highly proficient with MS Power Point, Project Management software, and MS Excel.
Experience with Salesforce is preferred Strong verbal and written communication, detail-oriented, analytical/problem solving, negotiation, and interpersonal skills is required Ability to understand, apply and abide by applicable FDA regulations and company operating procedures, processes, policies, and rules is required Proven teamwork skills in a cross-functional environment; ability to motivate and empower team members, set, and manage expectations is required • Shows ability to organize, integrate and analyze data sources from internal teams and systems to produce insights that can inform on the program experience and improvements is required • Strong project management skills with the ability to complete tasks with sense of urgency while managing multiple requests and projects simultaneously is required • Ability to remain calm, compassionate and empathetic in stressful and urgent situations is required • Ability to situationally lead without direct authority and influence a diverse group of team members to inspire change in a matrixed organization is required Ability to lead teams in a hybrid environment and develop those individuals to meet the future needs of the business is required.
At least two years of experience in people management is strongly preferred Diversity & Inclusion : Create an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force is required Leadership & Ethics : Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements is required Flexibility : Can dynamically adjust priorities due to changing circumstances.
An agile learner who is comfortable operating in complex environments is required Travel : This position is based in Horsham, PA and may require occasional travel to other J&J facilities including Titusville, NJ Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
cure disease inspires us. We bring together the best minds and pursue the most promising science. We collaborate with the world for the health of everyone in it. The Manager, Forecasting, Immunology is responsible for generating, integrating, and translating insights and analytics to shape the forecasting process and support growth opportunities for brands within the Immunology Business.
This position will partner closely with the existing forecasting & analytics team, brand leadership and other internal and external partners to uncover opportunities to strategically influence the Immunology Marketing & Sales teams. Specifically, they will primarily support forecasting & analytics efforts
to inform forecast and advise and counsel business partners in the development of new and existing business strategies. Responsibilities Include: Lead in the development and implementation of the Immunology forecasts (Financial, Integrated business planning, account based) models & tracking, and shape articulation of performance story to senior leadership Proactively identify new data sources that will improve decision making & increase forecast accuracy.
Implement forecast modeling approaches; work with supplier and internal partners, cultivate positive relationships in the context of resources, timing and overall franchise goals. Integrate forecasting efforts & insights with primary
research, intelligence, & analytics insights developed by peers across the Commercial Insights & Strategy team and translate into business impact.
Provide strategic input to business plans, sales & brand strategies and new product launch plans for the brands. Oversee timely tracking of forecast accuracy and key assumptions utilizing disparate secondary and syndicated data sources - prescription/sales, patient, call activity and competitive landscape to evaluate risk & opportunities. In partnership with integrated analytics colleagues, identify and develop tracking to measure and monitor performance. Apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, translation to value, and oral and written presentation for impact.
Partner to integrate all information (custom, syndicated, forecasted and modeled) into forecasts and backssments of organizational strategies & actions with the potential to drive tangible growth in revenue or profit. Consistently focus on key business issues for the Immunology portfolio. The ability to demonstrate leadership courage in order to set boundaries and ensure time is spent on the most critical/ high value projects will be important. Stay abreast of emerging healthcare & medical industry trends and backss their potential impact on our franchise business strategies.
Act with speed, agility and accountability. Cultivate meaningful internal and external partnerships, adding value and insights for the organization; being insight driven to uncover important unmet needs. Take personal accountability for making Credo-based decisions and encouraging a Credo-based culture. Minimum of a Bachelor's degree is required, advanced degree preferred. Minimum of five (5) years of related professional experience is required. Current or previous experience within the medical industry, including knowledge of pharma datasets, is preferred.
Previous experience with Forecasting and/or Analytics is preferred. Demonstrated ability to identify and define a problem with a disciplined approach to solving. Strength in storytelling, data visualization and developing effective presentations. High degree of intellectual curiosity. Knowledge across a broad spectrum of analytical approaches and ability to identify appropriate approach to address key business questions. Experience in developing comprehensive and impactful recommendations and solutions that drive key decisions required.
Proficiency with all Microsoft applications (Excel, Word, Power Point, etc. ) and Tableau. Other: This position is based in Horsham, PA and will require up to 10% domestic travel. The base pay range for this position is $97,000 to $166,750. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year.
Bonuses are awarded at the Company's discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below. Information on benefits can be viewed by following this link: www. careers. /employee-benefits Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www. careers.. #janssendisrupt
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