of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business.
A Team Leader is a role model, a leader and problem-solver, who must manage her/his time to help achieve budgeted location goals. A Team Leader is responsible for instilling company values in all associates and ensuring the entire location operates according to company guidelines. Essential Duties & Responsibilities Customer Service: Exemplify and ensure company values remain forefront in daily business as
well as keeping all associates informed as to store and company expectations and news. Ensure excellent customer service is defined to associates and demonstrated as part of total location operations to exceed customer expectations.
Supervise other associates as assigned. Maintain a high level of enthusiasm, commitment and energy, motivating other employees to do the same. Provide appropriate solutions to customers questions. Keeping up-to-date on all current programs, company procedures, and communicating them to all employees. Properly coordinate merchandise orders to keep up with sales trends and customer demands. Completing cycle counts in a timely manner and reconciling any inventory
discrepancies. Demonstrate leadership and adhere to company values.
Train all incoming new associates in product knowledge, selling skills, and customer service. Maintain the appearance of the sales floor and stock areas to include stocking product. Create merchandise displays to improve sales and ease of shopping. Work with other associates in order to complete tasks and achieve budgeted goals. Completing price shops and price changes in a timely manner. Must be certified in all areas of the location to include but are not limited to inside and outside forklifts and DOT. Must continuously develop product knowledge, be able to complete opening and closing procedures and master all store customer service skills to include, but are not limited to banding lumber, cutting keys, mixing paint, keying locks and cutting flooring.
Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative. Safety & Loss Prevention: Understand and review daily and weekly maintenance checklist to ensure safe operation and enhance longevity of company equipment. Clean the interior store and exterior areas of the facility. Help identify and correct safety problems or hazards. Follow company procedure with regard to any handling of paperwork, cash, credit cards, or checks.
Possess strong working knowledge of store and yard security measures. Report all violations of company policy immediately. Ensure all equipment is in good condition and safe (ladders, forklifts, trucks). Follow and ensure others follow company safety guidelines and basic safety practices at all times. Attend and participate at regular safety meetings with store associates. Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.
Qualifications Must demonstrate leadership and problem solving skills. Be able to manage with limited supervision. They must have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Team Leader must understand excellent customer service and be team-oriented. They must be able to develop good management and organizational skills. Additionally, they must develop their ability to understand and interpret data presented in statistical or numerical form and be able to use it effectively in backssing and coordinating the merchandise and operational aspects of the store operations in the absence of salaried management.
They must be detail oriented and handle multiple tasks in a fast paced environment. They must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs. handle large odd shaped items, and stock items in overhead areas. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays. This job is an hourly position (not exempt from overtime). Though successful team leaders may be considered for other opportunities within the company, the position carries no guarantee of career progression.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company. Keywords: Team Leader, Key Carrier, Retail, Customer Service, Hardware, Ag, Supervisor, Tools, Ace, Fleet Farm, Dollar Tree, MAC'S, MACS, Menards, Menard's, Lowe's, Lowes, Home of Economy, Runnings, Walmart
control · P&Ls · Cleaning and stocking Requirements: · Great people skills, ability to resolve coworker and customer concerns · Enjoy a fast paced work environment · Ability to problem solve challenges and shift priorities quickly · Desire to help and mentor others · Maintain a clean and inviting store · Prior management / leadership experience Schedule: Our Assistant Store Leaders are typically scheduled 45 hours during a 5 day work-week and receive time and half for any additional hours worked over 40 in a week.
Kwik Trip has been rated as a Top Workplace 10 years running, both nationally and in the states that we operate. We live by our mission, treating others how we would like to
be treated and we strive to make a difference in people’s lives. Our mission drives how we operate as a business as well as how we approach staffing our stores.
We are a family owned company and share 40% of pre-tax profits with all our coworkers. Our teams are loaded with fun, ambitious and energetic people that make work enjoyable and brighten the days of our guests. Kwik Trip is an innovative company that offers a variety of careers paths, from Retail Leadership to our Support Center and Production and Distribution Facilities. Our Store and District Leaders throughout the company have started as Assistant Store Leaders and have developed the skills to take on new challenges and leadership
roles within the company. Kwik Trip, Inc. OVERVIEW: For over 50 years, Kwik Trip, Inc.
has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.
Kwik Trip, Inc. is an Equal Employment Opportunity Employer. Function: Customer Service; General Business; Grocery; Management; Restaurant - Food Service; Retail; Sales
