Technical Support Engineer / Help Desk Support
Engineer with the drive and determination to help us support our clients to be part of our team. If you enjoy solving problems and have a proven track record of working within a team environment, we'd love to hear from you! Why work with us? Here at Ion Networking, we believe that your family time is yours to enjoy.
For that reason, a work-life balance is something we value for our team. We like to create a positive and encouraging environment when you are here. Almost every month we organize exciting events for our employees and their significant others, whether it's a fishing boat trip, a brewery bussing tour, or an activity day at the lake. Oh, and did we mention that we are an ESOP
company? Our employees have an ownership interest in the company in the form of shares of stock, meaning that the company's success directly translates into the success and financial rewards of our team!
To learn more please visit our website at Ion Networking Municipal, Construction, and Dental IT Service Work Hours: 8 am to 5 pm Monday through Friday, no overtime required! This position has also an option of working remotely after a 2-week training period in the office. Pay Scale: $20.00 - $30.00 per hour depending on experience What we offer: Health care allowance Paid holidays & vacation Ability to work from home! Your birthday is a paid holiday! 401k with a 3% company match Bonus
system based on billable hours Cell phone reimbursement Paid training days Company vehicle access or mileage reimbursement Very limited after-hour requirements, 40-hour week guaranteed Career advancement opportunities Tuition reimbursement Company outings Relaxed office culture with great people!
Position Summary: Answer technical support calls from our customers, assign ticket severity, prioritize work accordingly, and collaborate with other staff members and vendor support resources to resolve issues and provide the customer with a high-quality experience according to company standards. This role may require visits/driving to the customer to help resolve their issues.
Job Requirements: Valid driver's license and insurable driving record Minimum 2 years of Technical Field Support experience Experience in the IT networking field is preferred Microsoft Professional Certification is preferred Exceptional customer service skills Excellent communication skills both written and verbal Positive " can do" attitude Passion for teamwork and continuing education/development Strong attention to detail Experience with Dell, Sonic WALL, Forti Gate, Ubiquiti, Office 365, Servers, Screen Connect, experience with PBX, VOIP, and Microsoft Hyper-V technologies is a plus
