ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. And, we love to help our guests find what they need, even when they didn't know they were looking for it. Our guest experience begins and ends with you, from the time a reservation inquiry is made to the time our guests check out.
Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations. Duties & Responsibilities Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic,
attentive, friendly and helpful. Greet all guests with a smile and a positive attitude. Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds. Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Manage inventory stock counts and cleaning of front office and store, on a regularly scheduled daily, weekly, and monthly basis. Coordinate and ensure the safe and successful execution of all on‐site activities, including food
service and themed events. Become educated on local and national advertising and discount programs.
Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds. Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag. This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities. Some of these may change, and others may be assigned by your manager at any time, as required. Experience & Requirements A passion for customer service and the outdoors. Excellent customer service and problem solving skills. Knowledge of point of sale systems and cash register operations.
Ability to work nights, weekends, and holidays. The ability to understand and speak the English language fluently. The ability to maintain confidentiality. Physical Requirements Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be able to hear and speak clearly, and communicate comprehensively. Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of times.
Must be able to stand for long periods of time (up to 80%). Must be able to bend, stoop, kneel, crouch, and climb. Team Outsider Mission We are on a mission to be the most hospitable team in the world. Team Outsider Values We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW! ”: We are passionate and determined to " WOW! " our team members, our guests, our community, and our partners at every interaction.
We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision. We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake. We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge. We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.
HR & Recruiting Jobs encompass a range of roles focused on attracting, hiring, and retaining employees within an organization. These positions include recruiters who identify and approach potential candidates, HR generalists managing employee relations and benefits, and specialists in areas like training, compensation, and compliance. A distinctive characteristic of HR jobs is their emphasis on people skills, communication, and a solid understanding of employment law and organizational policies. Whether it's shaping corporate culture or ensuring a diverse and inclusive workplace, HR professionals play a pivotal role in the success and health of a business.
HR & Recruiting Jobs refer to the roles within an organization focused on attracting, hiring, and retaining employees. Such positions include HR Managers, Recruiters, Talent Acquisition Specialists, and HR Generalists. These roles typically involve tasks such as developing job descriptions, screening candidates, conducting interviews, onboarding new employees, managing benefits and payroll, as well as handling employee relations and compliance with labor laws. A characteristic feature of these jobs is the combination of interpersonal skills with knowledge of HR processes and labor regulations to enhance the workforce and aid in organizational growth.
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
