Aviation Customer Service Representative
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East Haven, CT
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Dec 20, 2023
have a customer-first attitude, demonstrating superior service, a professional demeanor, and a personable friendliness. This position deals with privileged information, and employees are held to strict confidentiality practices. Applicants should understand that FBOs operate 365 days per year.
The position will require holiday, weekend, day, or evening scheduling as required. Responsibilities: You'll serve as the vital connection between our customers and our line services department, helping coordinate aircraft services, concierge requests, and processing customer invoicing. CSRs are also responsible for maintaining basic lobby cleanliness throughout the day, including restocking consumable
items in our coffee/tea room. If you're helping us close at the end of the day, CSRs also balance daily sales reports and provide clerical support to the on-duty managers.
Heavy phone, email, and interpersonal communication skills are a must. Qualifications: Be at least 18 years of age Authorized to work in the USA Valid driver's license in the State of Connecticut with no prior suspensions Qualify for an airport-issued ID badge, dependent on a TSA fingerprint background check High School Diploma or equivalent. Well qualified individuals will have prior aviation-based experience including knowledge of the phonetic alphabet, aircraft types, and knowledge of FBO operations. Previous hospitality
experience also a plus! Benefits: Company-sponsored medical, dental, and vision insurance PTO accrual Company-sponsored 401(k) with matching 7 paid holidays Monthly monetary fuel commissions, based on fuel sales Benefits begin after a 90-day probationary period.
401(k) access after 6-months, fully vested after one-year. Additional Information: Applicants are asked to submit resumes along with a cover letter of interest. Interested applicants may also drop off a resume and cover letter in person at 50 Thompson Avenue, East Haven, CT. Uniform and grooming standards are enforced. Find out more information about Robinson Aviation and FBOs at. Must pass a pre-employment drug screen and background check before considered for employment.
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