Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
and will provide open enrollment transaction support. This is a temp-to-perm position, with the opportunity to become a permanent employee based on performance. Key Responsibilities: • Process all transactions and perform all tasks accurately within procedural guidelines and without errors• Consistently meet or exceed daily productivity standards for each task performed• Meet performance standards for quality, as defined in the Quality Assurance Plan (QAP) with no errors• Exhibit exemplary customer service internally and externally• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform work• Ensure timely completion of tasks to meet contract guidelines•
Adhere to project site attendance policy• Take typing test before interview Qualifications: • College degree and eligibility determination/transaction processing experience• Ability to type at least 45 WPM• Proficiency (or ability to be trained) with company standard software and PC systems• Ability to work at a sustained pace to meet production rates while producing quality work• Must be detail oriented and possess the ability to detect, document, and correct quality issues • Ability to work with limited direction after initial training Physical Requirements: • Regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms•
Occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear• Occasionally lift and/or move up to 10 pounds• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus Work Environment: • Work is generally performed in an office setting• Overtime, days, evenings, and some weekend hours.
Extremely fast pace• Regular work hours during training are 8:30 - 5:00 pm. To apply, please submit your resume with your typing test score. Candidates will also take a typing test before their interviews. We are an equal opportunity employer and welcome all qualified candidates to apply.
A drug and background screening is required for this position. Job Posted by Applicant Pro
