Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
to computer system and network users. May also have oversight for a data center. Provide technical support for computers and associated networks. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Ensure maximum issue resolution in minimum time to meet Service Level Agreements. Evaluate new information systems products or services and suggest changes to existing products or services to better aide the end user. Support the preparation of bid specifications for required purchases (e. g. computers, software, and a variety of parts, supplies, etc. ) for the purpose of maintaining availability of required items. Direct,
establish, plan, and implement the policies and procedures to support the organization's technical support services. Manage the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems, and distributed printers.
Monitor technology trends such as emerging standards for new technology opportunities. Manage the Information Assurance team, which provides technical and programmatic information assurance services to internal and external customers in support of network and information security systems. Design, develop, and implement security requirements within an organization's business processes. Prepare documentation from information obtained
from customer using accepted guidelines such as DITSCAP (Do D Information Technology Security Certification and Accreditation Process).
Prepare security test and evaluation plans. Provide certification and accreditation support in the development of security and contingency plans and conducts complex risk and vulnerability backssments. Analyze policies and procedures against Federal laws and regulations and provide recommendations for closing gaps. Recommend system enhancements to improve security deficiencies. Secure system configurations and installs security tools, scans systems to determine compliancy and report results and evaluates products and various aspects of system administration.
Conduct security program audits and develops solutions to lessen identified risks. Provide information assurance support for the development and implementation of security architectures to meet new and evolving security requirements. Provide assistance in computer incident investigations. Perform vulnerability backssments including development of risk mitigation strategies. Qualifications Required Qualifications: 2+ years of management or lead experience 10+ years of systems administration experience at a multi-tiered technical help desk Comp TIA Security+ certification Ability to obtain a Secret security clearance Preferred: Functional experience with Service Desk Help Desk experience supporting USAF users Active Secret security clearance.
Peraton Overview Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets.
Every day, our employees do the can't be done, solving the most daunting challenges facing our customers. Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors. All For more details: jobs-search. org/architecture-construction_robins-afb-c427860/help-desk-and-information-assurance-manager-security-clearance-required-robins-afb_i1969880047
and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the Service Desk Functional Lead as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change.
The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities · Provides technical support to field engineers, technicians, and product support personnel who
are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
· Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. · Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. · May be involved in customer installation and training. · Provides support to customer/users where the product is highly technical or sophisticated in nature. · Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such
as with systems level software where the user has a technical background.
· Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events. Qualifications · BA/BS and 5 years or more of experience or 9 years of experience in lieu of degree · Do D Secret clearance · Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, Cy SA+ , GICSP, GSEC, CND, SSCP · Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.
g. Splunk, Cisco, Mc Afee, etc. ) OR Operating System (e. g. Microsoft, Linux, Solaris, etc. ) · Experience researching and writing documentation and examples for technical personnel · Experience with MS Office to include Word, Power Point, Visio and Project · Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment · Strong oral and written communication skills across all levels · Self- starter and problem solver · Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility Desired Qualifications · Do D TS/SCI clearance · ITIL Foundations (v3 or higher) certification Covid Policy: SAIC does not require COVID-19 vaccinations or boosters.
Customer site vaccination requirements must be followed when work is performed at a customer site. For more details: jobs-search. org/manufacturing_illinois-r782055/help-desk-service-specialist-senior-security-clearance-required-scott-afb_i1970118914
Market customers. Manage complaint/issue resolution and overall responsibility for improving customer service in the region, support strategies to enable Entergy to meet customer expectations and achieve specific revenue targets. The portfolio of managed customers are located within the ELL East region (Baton Rouge, La).
Customer Service Manager I Perform routine tasks designed to develop and enhance Customer Service experience Become familiarized with work group activities promoting the 'Premier Utility' Responsible for external facing storm and emergency response Self-starter with strong project management ability Must possess a strong understanding of operations, service requirements,
regulatory regulations, company policies and ability to acquire knowledge of Entergy applications Able to understand Entergy's value-added services/new products and services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer Provide leadership and coordination between operations, engineering, billing, rate administration to provide seamless service to customers and external constituents Excellent communication and presentation skills Responsible for maintaining relations with business and community constituents, managing local media, complaint/issue resolution working with Customer Service Support group and overall
responsibility for improving customer service in the region.
Interact with Bus & ED group on new company location opportunities. Requires after hours & weekend availability during normal operations and extended support during storm events. Manages portfolio of Commercial and Industrial Middle Market customers within a region. Identifies business retention opportunities, facilitates and executes signed electric service agreements. Deliver premier account management to Middle Market key account customers with other Customer Service Managers and Specialist across Entergy Louisiana. Through engagement with assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities.
Collaborate with internal stakeholders to achieve established revenue and sustainability targets. Responsible for building and maintaining strong external relationships with new and existing customers and decision makers. Technical knowledge, i. e. computer hardware/software, database, CRM systems. Proficient in computer operations and applications such as: Word, Excel, Power Point, Outlook, Google Earth, Internet, Adobe products, Webinar’s. Customer Service Manager Il Fully qualified Customer Service Manager with substantial expertise. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region.
Fully functional Customer Service Manager with advanced understanding of operations, service requirements, regulatory regulations, company policies. Of added value services and way to negotiate and secure services with the customer. Adept at being able to utilize internal stakeholders to complete projects. Ability to resolve escalated customer issues and complaints from LPSC, Executive Office, Operations, Engineering, Call Centers, etc. Fully knowledgeable and/or proficient in all Entergy applications needed to fulfill customer requirements.
Interacts with C&I Middle Market Manager and Vice President and may interact with leadership throughout the organization to identify issues that warrant future projects. Mentors junior Customer Service Manager in project management, goal setting and other related areas. Stays abreast of regulatory or political changes that may impact Entergy policy decision making. Through engagement with higher level assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
MINIMUM REQUIREMENTS Minimum education required of the position Typically requires a college or university degree in related field or the equivalent work experience. Preferred: Degree Minimum experience required of the position CSM I - bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required. CSM Il - Bachelor's degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.
Minimum knowledge, skills and abilities required of the position Excellent communication and presentation skills, with media & public speaking experience Self-starter, with strong project management ability Strong organizational agility with the ability to delegate work and maintain focus on external role for the region Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies Requires after hours & weekend availability during normal operations and extended support during storm events Any certificates, licenses, etc.
required for the position None Primary Location: Louisiana - Baton Rouge Louisiana : Baton Rouge Job Function : Professional FLSA Status : Professional Relocation Option: No Relocation Offered Union description/code : Non-Bargaining Number of Openings : 1 Req ID: 113672 Travel Percentage : 25% to 50% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants.
Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties. Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice: Pay Transparency Nondiscrimination Provision (dol. gov) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact xyz X@ to schedule a time to review the affirmative action plan during regular office hours. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties.
Sales and Marketing initiatives, and Supply Chain initiatives and projects applicable to Customer Care.
Function as the liaison between Business Platforms and Customer Care to align and support the needs of the Business with value added activities.
Represents Customer Care in the support of Business Platforms, cross functional department initiatives and work with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc. to ensure successful implementation of Business Initiatives. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is
our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Responsibilities Primary Point of contact for supported Business Units for new business endeavours, issue resolution, CI projects within CCO and supported Business
Units. Develop and maintain relationships with 3rd party vendors to support business needs.
Develop and maintain customer contact business policies, work procedures and response guidelines. SME and support for all product issues including discontinued products, recalls, back orders, new product launches, new platforms, acquisitions, and divestitures. Development, management, and execution of allocation strategy for respective business units. Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence collaborators at various levels within the organization. Identification of opportunities to improve relationships with key business partners.
Management of communications to all of Customer Care, Supply Chain, and Channel Management partners regarding current business processes. Daily collaboration and support of the team on processes within respective businesses. An advance knowledge in Order Management in SAP/JDE/Tahiti Special handling of orders due to requirements of customer or current processes. New hire training specific to respective business needs. Support of team daily with processes, and " how-to" procedures. Support handling day-to-day activities of team. Coach & train.
Ability to influence internal and external partners to leverage processes that enable efficient operational practices. Ensure adherence to regulatory (SOX, ISO, FDA, c MDR, etc. ), business and department guidelines, policies, and procedures. Management of Freight Collect process as it applies to all of Customer Care daily. An authority in data availability, reporting and analysis. Lead and participate in special projects. Participate and support Continuous Improvement projects and organization initiatives. Participate in strategy development for Strategic Account Team Responsible for personal and professional development to maintain expertise and growth in areas of management, through training, networking, and professional affiliations.
Adheres to and ensures compliance with BD guidelines, protocols, and policies. Other duties may be assigned as required. Qualifications College degree or 5+ years of experience customer service or medical industry2+ years supervisory experience Experience working in a virtual team dynamic preferred Strong social skills Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, Power Point, Power BI and Outlook Strong problem-solving ability - ability to break down complex problems into manageable components Strong analytical, technical, and problem-solving skills Strong team orientation Strong time management skills and ability to multitask while working in multiple systeminteractioncellent communication skills (written and verbal)Ability to work with and maintain confidential information Ability to resolve potentially stressful customer interactioninteractioncellent organizational skills.
Strong JDE, SAP or similar ERP experience Experience with knowledge/solution databases Validated excellence in the continuous handling of meticulous detail.
Comfortable interacting with many levels of management. Able to influence without authority. Good knowledge of supply chain practice in a manufacturing environment. Continuous and versatile learner Self-motivated, self-directed, and able to work with minimal direction. Learning Agility Confirmed leadership skills Conflict resolution For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required.
Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.
At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit/careers Becton, partinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, interaction, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or interactionual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDNPrimary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift Show More Show Less Apply Save Job Business Integrator - Customer Service Supervisor (Hybrid)Job Description Summary Business Integrator role is directly responsible for integrating new initiative into Customer Care by assisting with the development and implementation of business policies, work procedures and response guidelines associated with: Business related initiatives and projects, Sales and Marketing initiatives, and Supply Chain initiatives and projects applicable to Customer Care.
Function as the liaison between Business Platforms and Customer Care to align and support the needs of the Business with value added activities. Represents Customer Care in the support of Business Platforms, cross functional department initiatives and work with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc. to ensure successful implementation of Business Initiatives. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities Primary Point of contact for supported Business Units for new business endeavours, issue resolution, CI projects within CCO and supported Business Units. Develop and maintain relationships with 3rd party vendors to support business needs. Develop and maintain customer contact business policies, work procedures and response guidelines. SME and support for all product issues including discontinued products, recalls, back orders, new product launches, new platforms, acquisitions, and divestitures. Development, management, and execution of allocation strategy for respective business units.
Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence collaborators at various levels within the organization. Identification of opportunities to improve relationships with key business partners. Management of communications to all of Customer Care, Supply Chain, and Channel Management partners regarding current business processes. Daily collaboration and support of the team on processes within respective businesses. An advance knowledge in Order Management in SAP/JDE/Tahiti Special handling of orders due to requirements of customer or current processes.
New hire training specific to respective business needs. Support of team daily with processes, and " how-to" procedures. Support handling day-to-day activities of team. Coach & train. Ability to influence internal and external partners to leverage processes that enable efficient operational practices. Ensure adherence to regulatory (SOX, ISO, FDA, c MDR, etc. ), business and department guidelines, policies, and procedures. Management of Freight Collect process as it applies to all of Customer Care daily. An authority in data availability, reporting and analysis.
Lead and participate in special projects. Participate and support Continuous Improvement projects and organization initiatives. Participate in strategy development for Strategic Account Team Responsible for personal and professional development to maintain expertise and growth in areas of management, through training, networking, and professional affiliations. Adheres to and ensures compliance with BD guidelines, protocols, and policies. Other duties may be assigned as required. Qualifications College degree or 5+ years of experience customer service or medical industry2+ years supervisory experience Experience working in a virtual team dynamic preferred Strong social skills Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, Power Point, Power BI and Outlook Strong problem-solving ability - ability to break down complex problems into manageable components Strong analytical, technical, and problem-solving skills Strong team orientation Strong time management skills and ability to multitask while working in multiple systeminteractioncellent communication skills (written and verbal)Ability to work with and maintain confidential information Ability to resolve potentially stressful customer interactioninteractioncellent organizational skills.
Strong JDE, SAP or similar ERP experience Experience with knowledge/solution databases Validated excellence in the continuous handling of meticulous detail. Comfortable interacting with many levels of management. Able to influence without authority. Good knowledge of supply chain practice in a manufacturing environment. Continuous and versatile learner Self-motivated, self-directed, and able to work with minimal direction. Learning Agility Confirmed leadership skills Conflict resolution For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit/careers Becton, partinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, interaction, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or interactionual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. PDNPrimary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift Show More Show Less Apply Save Job PDN-9ae9dd6e-016e-490d-859a-d4e4aa3c7cc1
You are also the last note of the experience, and will wish guests farewell and invite them to come back. For more details: jobs-search. org/other-jobs_mayfield-heights-c443355/bibibop-asian-grill-customer-service-mayfield-heights_i1970249300
system development, configuration, and deployment technician and Microsoft SCCM operating system image, application, and patch deployment specialist. Provide Regional NEC end user desktop environment customer support for difficult problems. Use and refine approved tools and techniques to remotely troubleshoot and resolve end user hardware and software problems.
Resolve problems that cannot be resolved remotely and cannot be resolved by lower grade personnel. Open, monitor status, and close trouble tickets and add pertinent information into the Remedy Trouble Ticket System to include all the steps leading to resolution. Serve as a journey-level desktop Information Technology (IT) Specialist
engaged in Regional NEC end user customer support. Focus on troubleshooting and resolving difficult hardware and software problems remotely (e. g. not resolved by lower graded personnel).
Serve as the Desktop Support Branch technician on image development for both unclassified and classified network computer systems Coordinate with Regional NEC cyber security personnel to have images scanned for secure technical implementation guidance, information assurance vulnerability backssment compliance and document findings and fix all finding if a solution is available. Maintain all required documentation as to version and software loaded on the image to include, but not limited to plans of action
and milestones and change control documentation. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
Three year trial/probationary period may be required. The incumbent must obtain and maintain at a Secret level access with favorable T5 investigation, IT Level I. Position is designated Critical Sensitive. Required to possess a valid vehicle operator license to support unit/activity customer servicesupport requirements. Position requires frequent handling and/or heavy lifting up to 50 pounds. Requires physical examination. Incumbent may be required to work outside normal duty hours to include overtime and on-call duty may be required on short notice to include nights, holidays and weekends in support of related mission requirements.
Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. See " Additional Information" section for additional requirements. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U. S. C. in accordance with the procedures provided in Do D Instruction 1400.25, Volume 3005, " CES Employment and Placement" If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U. S. C. you must submit documents verifying your eligibility with your application package.
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.
Such experience is typically in or directly related to the work of the position to be filled. To qualify based on your experience, your resume must clearly describe the following quality experience: providing advanced technical support to end-users or other technicians; resolving complex computer hardware or software application problems; and makes recommendations and/or system modifications to preclude problem recurrence. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to backss their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately backss its root causes and potential solutions; seeking supervisory review where appropriate.
OR Education: Ph. D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the backssment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation. Required Documents WARNING : DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position. Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i. e. applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply:As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i. e. HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U. S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. PDN-9ae9f2d6-113d-4257-b738-e44f89753a19
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
candidate will also have a warm welcoming smile, a positive attitude, and be knowledgeable about all the treasures our area has to offer. Job Responsibilities Ensure our guests receive the best service and experience Offer prompt, excellent, and respectful customer service to our current and prospective guests Communicate with internal departments, external vendors, and contractors as necessary Ensure all guest needs and/or requests are met before guest arrival Work with team members to resolve issues quickly and efficiently Offer the most up to date information when communicating with guests or other departments Keep software systems as up to date as possible Report and schedule maintenance
tasks that are reported by guests Qualifications Previous experience in the hospitality industry, vacation rental industry, or a related field is preferred Proficiency with standard office software applications and the ability to learn new software programs Reliable transportation to and from work The ability to work flexible hours including weekends and holidays as needed Must be able to diagnose issues and implement solutions Must have excellent time management and organizational skills Must have excellent verbal, written and interpersonal skills Passion for hospitality and helping the team create an exceptional guest experience Ability to handle difficult situations and exhibit emotional intelligence
Lead by example and hold the team accountable for productivity and delivering results Able to multi-task and manage multiple projects simultaneously Must have ability to work in a fast-paced environment and prioritize needs of guests in an effective manner Problem solver with a " can-do" mentality Ability to analyze financial data Proficient in Microsoft Office Suite and or other computer applications or software Schedule Typical business hours are 9 AM to 6 PM.
The business operates 7 days a week. The employee may have to work outside of business hours including weekends and holidays to support the team when needed. The employee may be asked to work in both Cape San Blas and Mexico Beach.
About Us Pristine Properties Vacation Rentals, LLC manages properties throughout the Cape San Blas and Mexico Beach areas. The Company was formed in 2003 to service a small number of properties. This family owned, and operated, company has grown over the years to become the largest property management company in the area managing nearly 250 properties. We are proud to represent the property owners and guests we've had over the years. Pristine Properties Vacation Rentals, LLC carefully chose the starfish as the emblem to represent the 5 Star Property Management and Vacation Rentals organization they have created.
The philosophy we operate under is simple - we are here to delight our homeowners and their guests. We want every guest to experience ultimate relaxation on our pristine coastline. We believe that higher quality can be delivered without higher costs and that premier service not only books the best homes, but it brings in the best guests that come back year after year.
and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately 10,500 employees. For more information, please visit . Join the WINNING TEAM at IGT Global Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Monroe, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations
and will be part of our award-winning lottery services organization. IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Must live in Michigan
Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations.
Responds to dispatches and drives to customer locations within a specified " zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devic Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Qualifications High school degree or GED equivalent required. 1 or more years of experience in a customer service related position 1 or more years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.
g. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations. Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to interaction, race, color, religion, age, national origin or ancestry, disability, veteran status, interactionual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $19.00 - $21.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.
In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, backssing, managing,
monitoring, and reporting risks of all types. ESSENTIAL DUTIESAND RESPONSIBILITIES: Customer Service: Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow
the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Bank Operations/Transactions: Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Cash withdrawal and check signing approvals. Approval of ace transactions. Night deposits. Dual Key Process. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed. Help to identify any other CSRs who are capable of training new staff members. As Lead, monitor the operation behind the CSR line. Delegate work and take issues to Customer Services Manager as needed. As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
Consistently meet or exceed sales referrals as set by management. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience. Ability to demonstrate advanced math functions. Must have the ability to interact comfortably and confidently with the public. Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution. Must demonstrate the ability to establish self as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling. Lead CSR/Teller - Rosemont - Full Time LOCATION -- Rosemont, Illinois 60018 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, interactionual orientation, gender identity, military status, veteran status or any other legally protected status.
For more details: jobs-search. org/finance_rosemont-c429597/lead-csrteller-rosemont-full-time-rosemont_i1970444898
customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment. Job responsibilities Works in a call center environment that requires 100% phone-based customer interaction Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicates with customers in a metrics-driven environment Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Takes ownership of each customer interaction while treating them with
respect and responding with empathy Works both independently and in a team environment Abides by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment + Previous
experience working in a Hospitality, Restaurant or Retail industry + Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter. This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
