Federal Senior Solution Architect - Base
eligible Nice to have: Data Domain, Unity, Net App This is first wave of larger engagement -- Vx Rail initially being deployed in Alaska, Washington, and Oklahoma.
Resident will sit in Oklahoma at HQ. Ability to manage Dell storage infrastructure outside of Vx Rail is a huge plus.
Administration: Monitors, reviews, and manages Dell infrastructure listed in the SOWManages user requests Manages and reviews log files Generate regular operational reports Provide capacity planning Assist with disaster recovery planning and design Problem Management: Isolates and troubleshoots incidents Performs service incident coordination Opens service requests on behalf of the Customer Participates
in root cause analysis review Change Management: Performs software/firmware management assistance and collaboration Implements change management requests Assists with solution documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders Monitors migration activities Continual Service Improvement: Recommends procedure changes that result in operational optimization Shares best practices from other engagements Provides performance tuning recommendations Post Implementation Planning and Knowledge Sharing: Works with customers technical leadership on an ongoing basis to ensure they have awareness of system status and discuss architectural design,
strategies and plans for the future Performs transition planning with deployment team.
Performs incremental host and network configuration beyond deployment scope. Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures Provides recommendations on product enhancements and upgrades Implements Dell EMC System Management Tools Works with customer staff to develop Run Books (document products and environment, including system information, code level, access instructions, configuration, " how tos) Change Evaluation and Recommendations: Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) as part of new solution or continuous improvement Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders Conducts knowledge transfer to address the Customer's skills and resource gaps as well as technology recommendations.
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