community What does ERI offer? Paid training -- we pay you to attend class A regular and set schedule Multiple shifts available - day, evening, and weekend Full time and part time available Opportunities for overtime at YOUR request -- we do not schedule you without your consent Direct deposit Bi-Weekly pay Bonuses Additional benefits for full time employees Paid holidays Paid time off Blue Cross Blue Shield Health Insurance Delta Dental Insurance Humana Vision Insurance Principal Life Insurance What makes ERI different?
We come alongside our clients, families and guardians to create a personalized plan and tailor our in-home services. This includes ensuring that our HTS and clients are a good match for each other. Do I qualify? Must be 18 or older Driver's license Must be able to pass a criminal background check
in the community What does ERI offer? Paid training -- we pay you to attend class A regular and set schedule Multiple shifts available - day, evening, and weekend Full time and part time available Opportunities for overtime at YOUR request -- we do not schedule you without your consent Direct deposit Bi-Weekly pay Bonuses Additional benefits for full time employees Paid holidays Paid time off Blue Cross Blue Shield Health Insurance Delta Dental Insurance Humana Vision Insurance Principal Life Insurance What makes ERI different?
We come alongside our clients, families and guardians to create a personalized plan and tailor our in-home services. This includes ensuring that our HTS and clients are a good match for each other. Do I qualify? Must be 18 or older Driver's license Must be able to pass a criminal background check
in the community What does ERI offer? Paid training -- we pay you to attend class A regular and set schedule Multiple shifts available - day, evening, and weekend Full time and part time available Opportunities for overtime at YOUR request -- we do not schedule you without your consent Direct deposit Bi-Weekly pay Bonuses Additional benefits for full time employees Paid holidays Paid time off Blue Cross Blue Shield Health Insurance Delta Dental Insurance Humana Vision Insurance Principal Life Insurance What makes ERI different?
We come alongside our clients, families and guardians to create a personalized plan and tailor our in-home services. This includes ensuring that our HTS and clients are a good match for each other. Do I qualify? Must be 18 or older Driver's license Must be able to pass a criminal background check
community What does ERI offer? Paid training -- we pay you to attend class A regular and set schedule Multiple shifts available - day, evening, and weekend Full time and part time available Opportunities for overtime at YOUR request -- we do not schedule you without your consent Direct deposit Bi-Weekly pay Bonuses Additional benefits for full time employees Paid holidays Paid time off Blue Cross Blue Shield Health Insurance Delta Dental Insurance Humana Vision Insurance Principal Life Insurance What makes ERI different?
We come alongside our clients, families and guardians to create a personalized plan and tailor our in-home services. This includes ensuring that our HTS and clients are a good match for each other. Do I qualify? Must be 18 or older High School Diploma or GED Driver's license Must be able to pass a criminal background check
ERI offer? Paid training -- we pay you to attend class A regular and set schedule Multiple shifts available - day, evening, and weekend Full time and part time available Opportunities for overtime at YOUR request -- we do not schedule you without your consent Direct deposit Bi-Weekly pay Bonuses Additional benefits for full time employees Paid holidays Paid time off Blue Cross Blue Shield Health Insurance Delta Dental Insurance Humana Vision Insurance Principal Life Insurance What makes ERI different?
We come alongside our clients, families and guardians to create a personalized plan and tailor our in-home services. This includes ensuring that our HTS and clients are a good match for each other. Do I qualify? Must be 18 or older Driver's license Must be able to pass a criminal background check
Monday through Friday Hours: 8:00 a. m. to 5:00 p. m. Position: The Contact Center Manager of Quality and Training is a key player in maintaining superior customer service standards through effective quality assurance programs and comprehensive training initiatives.
The ideal candidate possesses a deep understanding of contact center operations, a passion for continuous improvement, and a nuanced awareness of adult learning styles. This awareness is crucial for tailoring training programs to maximize effectiveness and create an optimal learning experience for our customer service representatives. Qualifications: High school diploma or equivalent required Bachelor's degree in a related
field (Business Administration, Communications, Training and Development, etc. ) preferred. Blood industry recruitment experience preferred. Familiarity with contact center technology and tools including a customer relationship management system (CRM), learning management system (LMS), and dialer Strong understanding of contact center operations, customer service principles, and industry best practices.
Exceptional leadership and communication skills. Experience leading teams in a virtual environment Proficient with Microsoft 365 Minimum of Two (2) Years in supervisor and/or manager role. Track record in designing and delivering effective training programs - 2 years+ experience. Experience
measuring quality in a contact center - 2 years+ experience. Experience effectively implementing and managing document control processes (training programs, policies/procedures, knowledge base, etc.
) Ability to make sound decisions quickly in a fluid work environment. Strong interpersonal skills and the ability to communicate with many different levels of employees. Excellent written and verbal communication skills. Requires proven leadership and time management skills, dependability, and initiative. Ability to pioneer initiatives. Ability to work well with all employees, client and customers. Ability to work independently. Ability to work under pressure, meet deadlines and be accountable for the performance of others.
Strong ability for problem solving, effectively analyze results. Primary Responsibilities: Quality Assurance Develop and implement robust quality assurance programs to monitor and evaluate the performance of donor care representatives. Conduct regular audits of donor interactions, providing constructive feedback to agents and identifying areas for improvement. Analyze quality data to identify trends, patterns, and opportunities for process enhancement. Training and Development Design, implement, and manage comprehensive training programs for new and existing donor care representatives.
Stay abreast of industry best practices and emerging trends to continuously enhance training materials and methods. backss training needs and collaborate with departmental managers to address specific skill gaps. Performance Metrics and Reporting Establish key performance indicators (KPIs) for the contact center and regularly report on performance against these metrics. Provide insights and recommendations based on performance data to improve overall donor satisfaction and operational efficiency. Team Leadership Lead and motivate a team of leads and trainers, fostering a culture of accountability, teamwork, and continuous improvement.
Provide coaching and mentoring to team members to enhance their skills and performance. Responsible for keeping the Contact Center Manager or Director in charge apprised of issues within educational needs for Contact Center staff. Collaboration Collaborate with other departments, including Donor Services, Hospital Relations, Community Relations, and Blood Product Services, to identify and address cross-functional training needs and quality improvement opportunities. Work closely with senior management to align quality and training initiatives with overall business objectives.
Click the link below to learn fun facts about working for Our Blood Institute! play. tic-tac-/quiz/u PSABh C7P3HTAh5J4Rk6 Job Posted by Applicant Pro
Training Jobs are specialized programs or positions designed to provide individuals with the hands-on experience and knowledge necessary for a specific role or industry. These positions often blend instructional sessions with practical work tasks, providing a comprehensive learning environment. They can range from internships and apprenticeships to professional development courses. Key characteristics include structured learning curricula, mentorship from experienced professionals, and often, the potential for employment upon successful completion of the training program. Whether for recent graduates or career changers, Training Jobs offer a valuable stepping stone to full-time employment and skill mastery.
Training Jobs are specialized tasks designed to teach machine learning models how to process and analyze vast amounts of data. These jobs involve feeding a model with labeled data sets so it can learn and identify patterns, improving its accuracy over time. Characterized by iterative processes, Training Jobs adapt the model through various methods, including supervised, unsupervised, and reinforcement learning, depending on the desired outcome and complexity of the task. They are essential for developing AI systems that can make predictions, recognize images, understand language, and perform other tasks that require pattern recognition and decision-making capabilities.
Training Jobs are specialized tasks designed to teach machine learning models how to process and analyze vast amounts of data. These jobs involve feeding a model with labeled data sets so it can learn and identify patterns, improving its accuracy over time. Characterized by iterative processes, Training Jobs adapt the model through various methods, including supervised, unsupervised, and reinforcement learning, depending on the desired outcome and complexity of the task. They are essential for developing AI systems that can make predictions, recognize images, understand language, and perform other tasks that require pattern recognition and decision-making capabilities.
Training Jobs are specialized programs or positions designed to provide individuals with the hands-on experience and knowledge necessary for a specific role or industry. These positions often blend instructional sessions with practical work tasks, providing a comprehensive learning environment. They can range from internships and apprenticeships to professional development courses. Key characteristics include structured learning curricula, mentorship from experienced professionals, and often, the potential for employment upon successful completion of the training program. Whether for recent graduates or career changers, Training Jobs offer a valuable stepping stone to full-time employment and skill mastery.
Training Jobs are specialized tasks designed to teach machine learning models how to process and analyze vast amounts of data. These jobs involve feeding a model with labeled data sets so it can learn and identify patterns, improving its accuracy over time. Characterized by iterative processes, Training Jobs adapt the model through various methods, including supervised, unsupervised, and reinforcement learning, depending on the desired outcome and complexity of the task. They are essential for developing AI systems that can make predictions, recognize images, understand language, and perform other tasks that require pattern recognition and decision-making capabilities.
Training Jobs are specialized roles or assignments designed to provide individuals with hands-on experience and skills development in a particular field or profession. These positions are characterized by a structured learning environment, where trainees are often paired with experienced mentors, and the primary focus is on learning rather than production. Training Jobs typically include a combination of instruction, real-world tasks, and evaluation to monitor progress and ensure effective knowledge transfer. They are an excellent way for newcomers to gain essential workplace competencies and for companies to cultivate future talent.
Training Jobs are specialized positions designed to develop professional skills in a workplace setting. These roles typically blend on-the-job learning with formal training, offering participants a clear pathway to gain expertise and qualifications in their chosen field. They feature mentorship, structured progress evaluations, and often lead to solid career opportunities upon successful completion. Training Jobs are essential for fostering talent and bridging the gap between academic education and practical, career-specific abilities.
Training Jobs are specialized positions designed to develop professional skills in a workplace setting. These roles typically blend on-the-job learning with formal training, offering participants a clear pathway to gain expertise and qualifications in their chosen field. They feature mentorship, structured progress evaluations, and often lead to solid career opportunities upon successful completion. Training Jobs are essential for fostering talent and bridging the gap between academic education and practical, career-specific abilities.
Training Jobs are specialized roles or assignments designed to provide individuals with hands-on experience and skills development in a particular field or profession. These positions are characterized by a structured learning environment, where trainees are often paired with experienced mentors, and the primary focus is on learning rather than production. Training Jobs typically include a combination of instruction, real-world tasks, and evaluation to monitor progress and ensure effective knowledge transfer. They are an excellent way for newcomers to gain essential workplace competencies and for companies to cultivate future talent.
