Location: East Windsor, CT
Company: Apple Leisure Group
brands. In this role, you will be responsible for designing, developing and delivering training content (primarily virtually and in-person, if needed) required for new hire training and ongoing CCOPS colleague development, including analysis and evaluation of all training programs.
This Colleague manages new hires and class participants in a supervisor capacity, takes ownership of projects as assigned for ALGV Training & Quality initiatives and supports ongoing communication/knowledge needs for CCOPS teams. Candidates for this role should be charismatic public speakers, collaborative, creative, highly reliable, display effective time management, and possess a strong work ethic. A successful
Associate Group Trainer will: Develop, design and deliver various training courses and curriculum for various learning environments to new and existing employees, including but not limited to new hire training, business practices, soft skills, updated policies, new product, employee progression, etc.
Responsible for training delivery utilizing various methodologies, including in-person and virtual delivery, with an emphasis on virtual delivery. Creates learning activities, assignments and backssments for all learning environments, with a focus on virtual learning. Supervise new hires in training and nesting, upholding ALGV performance management expectations, including but not limited
to coaching, corrective action, termination documentation and execution.
Work closely with CCOPS leadership team, stakeholders and colleagues to identify potential training needs and solutions. Maintain and update assigned courseware on an ongoing basis. This is inclusive of updating document history and distributing updated information/documentation to impacted Users. Serve as a Training Subject Matter Expert as assigned to company-driven initiatives and projects (i. e. system/ IT releases). Create and maintain a positive, engaging, and professional learning environment both in and out of the classroom. Work independently, and with teams, to ensure all tasks and action items are completed and expectations are met for Training requests.
Develop and maintain standardized training templates, knowledge base articles and communication requests as required. Provide back-up support on other tasks, trainings and projects to Contact Center and Operations when needed. Provide input/feedback on process determination, all pilots and policy/procedure launches. Demonstrate a commitment to Hyatt/ALG core values (included in all job descriptions). The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
Requirements: Minimum 6 months experience working in Contact Center capacity (required). Previous design and delivery of training content in a corporate or group environment (required). Expert knowledge of Contact Center & Operations systems and company policies (preferred). Leadership experience, either with direct reports or supporting leadership. Education High School Diploma or Equivalent. (Required) Bachelor's Degree in Business, Communications, Organizational Development, HR or other related fields.
(Preferred) Equivalent combination of professional, leadership, and training experience will be considered in lieu of Bachelor's Degree. Certificates, Licenses, Registrations Training Design and Delivery Certifications Computer Skills Needed to Perform this Job Microsoft Suite proficient, advanced skills preferred E Learning Software experience and proficiency Learning Management (LMS) experience and proficiency (preferred) Basic to fast typing skills Additional Comments and Requirements Ability to display excellent verbal and communication skills Strong organizational and time management skills required Collaborate effectively with leaders, colleagues, and partners Must have the ability to handle conflict, problem solve and trouble shoot potential issues Must be able to effectively present material in a classroom and one-on-one training environment and be able to adjust to different learning styles and delivery methods Ability to multi-task during frequent schedule changes, interruptions and additional requests week Nights and weekends may be required to support CCOPS needs.
About Apple Leisure Group As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands.
Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: Vacations : The largest seller of vacation packages and charter flights in the U.
S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management : management of 5-star and 4-star luxury resorts within the Hyatt Inclusive Collection Destination Management Services : Best-in-class destination management services provided by Amstar DMC and Worldstar Loyalty Program : Exclusive loyalty program Unlimited Vacation Club Technology Solutions : Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit.
About APPLE VACATIONSThe # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price. Our Values At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests.
Our Values, by which we operate: Empathy Integrity Respect Inclusion Experimentation Well Being ALG's Commitment to Diversity & Inclusion Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. Benefits at a Glance (US) We offer competitive salaries and a comprehensive benefit package to our U.
S. based employees: Medical, Dental and Vision Insurance Basic Life Insurance Short & Long Term Disability Paid Parental Leave Corporate Wellness Program Travel Discounts & Deals Paid Time Off & Holidays 401(k) Plan with Company Match We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks. PDN-9ad3ba-9876-6755b8b09c91
Training Jobs are specialized programs or positions designed to provide individuals with the hands-on experience and knowledge necessary for a specific role or industry. These positions often blend instructional sessions with practical work tasks, providing a comprehensive learning environment. They can range from internships and apprenticeships to professional development courses. Key characteristics include structured learning curricula, mentorship from experienced professionals, and often, the potential for employment upon successful completion of the training program. Whether for recent graduates or career changers, Training Jobs offer a valuable stepping stone to full-time employment and skill mastery.
Services (DDS) Home and Community Waiver , Connecticut Home Care Program for Elders (CHCPE) , and Personal Care Assistant (PCA) Waiver supports across Connecticut.
Our industry leading management team of community support experts have been working diligently to support individuals achieve their personal goals collectively for well over 300 years.
This unparalleled level of experience and expertise coupled with SLG's commitment to person focused support services has ensured the continued growth of both the agency and its reputation of excellence. The Supported Living Group takes pride in being recognized as the most innovative and forward-thinking provider of support services in
Connecticut and is driven to ensure the on-going individual success and satisfaction of those that choose to utilize our range of services. Our Cultural Code We are committed to the ideals of person-focused support.
We are fixated by those that elect to utilize our services, not our competitors. We strive to continually go above and beyond expectation. We believe in the importance and the value of teamwork. We invest in our staff, in our programs, and most importantly in the success of those who choose to utilize our support services. What you need to be qualified for this job Employees are required to have the following: Excellent Communication Problem-Solving A commitment to the health
and wellbeing of others Flexibility Ability to work as a team Can do attitude Desire to improve the quality of life for a person with disabilities Experience working with disabled individuals preferred A high school education (or GED) Reliable transportation Valid Drivers license Must be at least 18 years or older Personal cell phone Work Schedule This job will require you to work in the home and communities of the individuals we serve.
Monday thru Friday 8 am to 4pm. Two days a week week you will be working on site at our Bethany Office supporting the client in our Day Program. Description: SLG's Independent Living Skills Training Services are individually tailored to individual life goals and recovery targets.
SLG's credentialed ILST level staff educate, supervise, and assist our ABI Waiver Participants to develop and maintain skills in areas such as self-care, medication management, task completion, communication, interpersonal interactions, socialization, sensory/motor ability, community transportation competence, behavioral outburst reduction, problem solving, money management, and household management. Are you ready to join our team? It is SLG's philosophy that all individuals have the right to reside in the communities of their choice while being supported to pursue life and professional goals that are personally meaningful and enriching.
If you feel that you are able to embody the SLG philosophy, then the next step is to fill out our online application. DCP Cert # HCA0001097
Services (DDS) Home and Community Waiver , Connecticut Home Care Program for Elders (CHCPE) , and Personal Care Assistant (PCA) Waiver supports across Connecticut.
Our industry leading management team of community support experts have been working diligently to support individuals achieve their personal goals collectively for well over 300 years.
This unparalleled level of experience and expertise coupled with SLG's commitment to person focused support services has ensured the continued growth of both the agency and its reputation of excellence. The Supported Living Group takes pride in being recognized as the most innovative and forward-thinking provider of support services in
Connecticut and is driven to ensure the on-going individual success and satisfaction of those that choose to utilize our range of services. Our Cultural Code We are committed to the ideals of person-focused support.
We are fixated by those that elect to utilize our services, not our competitors. We strive to continually go above and beyond expectation. We believe in the importance and the value of teamwork. We invest in our staff, in our programs, and most importantly in the success of those who choose to utilize our support services. What you need to be qualified for this job Employees are required to have the following: Excellent Communication Problem-Solving A commitment to the health
and wellbeing of others Flexibility Ability to work as a team Can do attitude Desire to improve the quality of life for a person with disabilities Experience working with disabled individuals preferred A high school education (or GED) Reliable transportation Valid Drivers license Must be at least 18 years or older Personal cell phone Work Schedule This job will require you to work in the homes and communities of the individuals we serve.
Friday 3 to 11pm, Saturday Overnight. Description: SLG's Independent Living Skills Training Services are individually tailored to individual life goals and recovery targets. SLG's credentialed ILST level staff educate, supervise, and assist our ABI Waiver Participants to develop and maintain skills in areas such as self-care, medication management, task completion, communication, interpersonal interactions, socialization, sensory/motor ability, community transportation competence, behavioral outburst reduction, problem solving, money management, and household management.
As well as providing supportive employment services. This client we are hiring to support in this area need a truly experienced individual who can manage challenging behaviors. Are you ready to join our team? It is SLG's philosophy that all individuals have the right to reside in the communities of their choice while being supported to pursue life and professional goals that are personally meaningful and enriching.
If you feel that you are able to embody the SLG philosophy, then the next step is to fill out our online application. DCP Cert # HCA0001097
Hamden, CT. As an ILST, you will have the opportunity to work closely with individuals who need guidance and support in developing essential life skills. Your role will be pivotal in fostering their self-confidence and enabling them to thrive. Whether you are a nursing student looking to gain hands-on experience, a recent high school graduate eager to make a positive impact, a substitute teacher seeking a rewarding career change, or a current health care professional looking for a change, this position offers an exciting opportunity for personal and professional growth.
Join our team and be part of the team that helps others unlock their full potential! We offer great benefits such as
Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Apply now and let your passion shine through in this exciting position!
WHO ARE WE? AN INTRODUCTION Founded and headquartered in Danielson in 2006, with additional program locations established in Avon and Bethany Connecticut, The Supported Living Group (SLG) provides industry leading non-medical community based and person focused support services throughout the state of Connecticut. WHAT'S YOUR DAY LIKE? In this role, you will have the privilege of assisting with household chores and tasks, driving to appointments, providing assistance with personal hygiene,
and helping to develop routines that promote well-being. WHAT MATTERS MOST To thrive in this exciting role as a Full Time Independent Living Skills Trainer (ILST), there are certain skills and qualifications that will set you up for success.
Excellent communication skills are essential as you will be working closely with individuals and their support systems, ensuring effective communication and understanding. The ability to problem-solve and adapt to changing situations is crucial, as is a commitment to the health and wellbeing of others. You will be part of a collaborative team, so the ability to work well in a team environment is essential. A desire to improve the quality of life for individuals with disabilities is a key attribute we seek in our ILSTs.
Experience in working with disabled individuals is needed, and we value passion and a willingness to learn. A high school education (or GED) is required, and you must have reliable transportation along with a valid driver's license, insurance, and registration. Additionally, being at least 18 years old and having a personal cell phone are necessary for this position. You must be able to assist with lifting an indivudual who is wheelchair bound. Knowledge and skills required for the position are: Excellent Communication and Documentation Problem-Solving and flexibility A commitment to the health and wellbeing of others Experience working with disabled individuals A high school education (or GED) Reliable transportation with a valid driver's license, insurance and registration Must be at least 18 years with personal cell phone READY TO JOIN OUR TEAM?
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today! DCP Cert # HCA0001097
