Outreach Worker | Lake Saint Louis, MO

Detailed Information

  • Location: Saint Louis, MO

  • Company: Carestl Health

consumers of the health center services.

ESSENTIAL FUNCTIONS: Ensure patients health care benefits are active and covers required procedures. Educate patients on coverage levels and out of pocket expenses; obtain authorizations as needed. Conducts interviews based on care coordination referrals, insured status and needs backssment.

Manages transportation services and assist consumers with enrolling in health plan offerings and others services, sample program(s) and/or service initiatives Tracks enrollment activities and provide monthly reports Maintain confidentiality and ensure routine adherence to all regulations surrounding HRSA, CMS, MPCA. Makes outreach calls to health plan

members or uninsured population as needed. Maintain flexible availability to organize or attend community events and health fairs as assigned. Acts as a liaison between consumer and all relevant professionals, programs, and resources.

Returns phone calls and email communications within 24-48 hours Maintain client records and update information as necessary. Sets and follows appropriate deadlines and resolve consumer issues within a timely manner. Bridges communications and information between health plan members and health care delivery systems Education: High School Diploma or GED Required Some college preferred Experience: 1-2 years work experience customer service experience Experience

working in with health insurance enrollment and a background in a clinical/medical environment is preferred Knowledge, Skills and Abilities: Must be able to type at least 30 words per minute Must be able to use office equipment (i.

e. telephones, and fax machines) Working knowledge of computers, including Microsoft Office software. Ability to perform basic mathematical calculations Ability to prioritize workloads Ability to maintain and protect patient confidentiality Ability to work well with other team members and to promote a positive work environment Transportation Requirement: Must have Reliable Transportation and be personally insured Must be able to travel up to 10%

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