Insurance Specialist | Carroll, IA

Detailed Information

  • Location: Carroll, IA

  • Company: Farm Credit Services Of America

and Insurance Services Officers by providing direct and indirect customer support and will collaborate in a team environment to accomplish team goals. Farm Credit Services of America is a great place to work. You see it in our people and the relationships they have with each other and our customers.

Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. Essential Duties & Responsibilities Independently handle complex policies, work with multiple AIP systems, proactively understand supplemental products and their intricacies, ability to manage written agreements, proactively and consistently identify opportunities for cross-selling

core products, mentor, and train other Insurance Specialists, and serve as a cross regional resource for other teammates. Manage and own post commitment policy administration, included but not limited to comprehensive AIP technology, claim process management, manage reporting forms, accounting, and resolving policy issues.

Customer Service: Establish, develop, and maintain strong customer relationships by providing a consistent quality level of service that is timely, thorough, and responsive to the needs of the customer. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of the issue until resolved to

the customer's satisfaction, which may include involving other teammates.

Responsible for assisting in the identification of future customer needs. Aid walk-in and phone-in customers and prospects when the Officer is unavailable. Act as a key resource for questions and requests from insurance customers. Take ownership of the request and work collaboratively with Officers until resolved to the customer’s satisfaction, which may include involving team members and insurance company representatives. Seek cross-selling opportunities. Provide account support to Insurance Officers, Insurance Services Officers and Commercial Insurance Services Officers. This includes helping prepare quotes, updating CRM systems, and printing documents.

Education Requirements Bachelor's degree in Ag Business, Finance, Business or a closely related field or likewise work experience Years of Experience 2+ years related experience in insurance and/or agriculture. Insurance processing and/or data processing and customer portfolio experience About Us FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team.

FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses. It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education. We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states.

We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.

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