Senior Systems Analyst and Systems Analyst | Boise, ID

Detailed Information

  • Location: Boise, ID

  • Company: Boise State University

whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed. Learn more about Boise State and living in Idahos Treasure Valley at www.

boisestate. edu/about/University Financial Services (UFS) is a unit within the Division of Finance and Operations. You will be joining an intentionally built culture with a strategic focus. The team follows the Enterprise Operating System (EOS) to drive results. All members of UFS are involved. UFS's value words are: Team Oriented: accountable to and understands the dynamics of the team; works cohesively

and inclusively to accomplish a common goal. Gets Things Done: prioritizes tasks and achieves the end goal. Continuous Improvement: intentional commitment to making things better every day.

Ethical: honesty and integrity guide personal and professional behavior and judgment. Adaptable: adjusts to change, being flexible, versatile and cooperative. Problem Solver: identifies and understands the interrelated components of an issue and seeks to implement innovative solutions. Respect and Inclusivity: demonstrates care, concern and consideration for the perspective, needs and feelings of others. Job Summary/Basic Function: Systems Analyst: Provides technical support, thorough and timely issue

resolution, implements configuration changes to meet business needs, tests configuration changes and is a testing advocate.

This position is part of a small team who provide production support and maintenance support for implemented functionality. Additionally, this position works on assigned projects intended to support the continuous improvement model of the Office of Continuous Improvement. Continuous improvement projects range from small incremental impacts to large scale campus wide projects. This position configures new Oracle Cloud Application functionality in order to meet business requirements by following the configuration governance process.

Senior Systems Analyst: Provides expert technical support, thorough and timely issue resolution on more complex issues, implements configuration changes and models the configuration governance process, is a testing advocate and is a mentor to other system analysts in the Office of Continuous Improvement. This position is part of a small team who provide production support, maintenance support for implemented functionality and configure new functionality. This position will provide technical support on more complex issues as well as work on assigned projects intended to support the continuous improvement model of the Office of Continuous Improvement.

Continuous improvement projects range from small incremental impacts to large scale campus wide projects. This position configures new Oracle Cloud Application functionality in order to meet business requirements by modeling the configuration governance process. This position is a mentor to other system analysts. These positions are not eligible for VISA sponsorship. Department Overview: Office of Continuous Improvement (OCI) offers comprehensive solutions intended to help elevate efficiency for the campus community by: Providing system support, consulting (process improvements, Bronco Hub, change management), facilitating and creating training.

To learn more about our unit, visit www. boisestate. edu/vpfa-avpfa/about-us/. This position has the opportunity for hybrid and/or flexible scheduling but must be in-person at the beginning of employment for onboarding and training. Essential Functions:60% of the time the Systems Analyst must: Enterprise Application Support- Troubleshoot & resolve issues referred by campus and University Financial Services and Human Resources. Identify when issues require assistance by OIT (Bronco Hub) or Oracle Bronco Hub to resolve; complete required documentation, including STAT tickets and Service Requests (SRs).

Will require research techniques to investigate system functionality and troubleshoot issues; will also be part of campus process improvement projects. Will follow the configuration governance process when making changes to configuration. Will complete unit testing to confirm configuration changes are working, and will work with business areas to complete user acceptance testing to confirm configuration is meeting business needs. Project Management- Provide project management for implementation of new functionality including projected tasks, assignments, due dates, dependencies, accomplishments, and anticipated needs.

Provide follow-up to monitor the progress of tasks and assignments to assure timely action, appropriate management support, and achievement of expected outcomes. Use defined measurement, analysis and evaluation methods to accurately identify and document process improvements. 60% of the time the Senior Systems Analyst must: Enterprise Application Support- Provide expert technical support, troubleshoot & resolve issues thoroughly and timely on complex issues around Financial Systems, Procure to Pay Systems and Human Resources systems.

Identify when issues require assistance by OIT (People Soft) or Oracle (Bronco Hub) to resolve; complete required documentation, including STAT tickets and Service Requests (SRs). Have an understanding of data integration between various systems to help resolve issues. Provide training, mentoring, encouragement and cross training opportunities for other systems analysts. Will require research techniques to investigate system functionality and troubleshoot issues; will also be part of campus process improvement projects.

Will follow the configuration governance process when making changes to configuration. Will complete unit testing to confirm configuration changes are working, and will work with business areas to develop a thorough testing plan in order to complete end to end testing. Will be a testing advocate. Will mentor other system analysts with more complex issues or new system functionality. Project Management- Provide project management for implementation of new functionality including projected tasks, assignments, due dates, dependencies, accomplishments, and anticipated needs.

Provide follow-up to monitor the progress of tasks and assignments to assure timely action, appropriate management support, and achievement of expected outcomes. Use defined measurement, analysis and evaluation methods to accurately identify and document process improvements. 35% of the time the Systems Analyst and the Senior Systems Analyst must: Research & Implement New Functionality- Research & recommend new functionality for all systems by exploring the system-wide impacts, working with functional users to define current & future state business processes, provide technical expertise during fit/gap analysis.

Analyze service request information against quarterly Bronco Hub releases to recommend new functionality and identify where enhancements will have an impact to back office processes and/or the campus community. Take steps to ensure research is complete enough to avoid unanticipated impacts as much as possible. Coordinate with other members of the OCI leadership team to determine which recommendations to promote and implement. Testing- Development of thorough testing plans for a variety of testing purposes including application testing of patchsets, software patchsets, service packs and unit/integration testing, application upgrades and implementation of new functionality.

Coordinate with back office end users and the Change Management team within OCI for purposes of communicating with the campus community. As production critical issues occur, this position will test the technical resolution in partnership with the Subject Matter Expert, in a test environment, before it can be introduced into the production environment.5% of the time the Systems Analyst and the Senior Systems Analyst must: Perform other duties as assigned. Knowledge, Skills, Abilities: Systems Analyst: Must possess excellent problem solving skills with the ability to anticipate and provide solutions that result in gained efficiencies, improved customer service, and more efficient business processes.

Must be detail oriented and demonstrate the ability to take ownership and complete assigned tasks. Must maintain a professional attitude amidst difficult and stressful times and demonstrate a sense of ethics while performing daily tasks. Must possess a curious mindset to dig into a system, figure out a root issue, and identify potential solutions. Must be customer service oriented.

Must be able to manage multiple priorities and have excellent time management skills. Must be proficient in MS Excel. Must possess excellent oral and written communication skills, interpersonal skills, and organization skills, including being able to communicate up, down and across all levels of the organization. Senior Systems Analyst: Must possess excellent problem solving skills with the ability to anticipate and provide solutions that result in gained efficiencies, improved customer service, and more efficient business processes. Must be detail oriented and demonstrate the ability to take ownership and complete assigned tasks.

Must maintain a professional attitude amidst difficult and stressful times and demonstrate a sense of ethics while performing daily tasks. Must possess a curious mindset to dig into a system, figure out a root issue, and identify potential solutions. Must be customer service oriented. Must be able to manage multiple priorities and have excellent time management skills. Must be proficient in MS Excel. Must possess excellent oral and written communication skills, interpersonal skills, and organization skills, including being able to communicate up, down and across all levels of the organization.

Ability to provide guidance to system analysts in solving system issues. Must be able to work collaboratively with vendors in order to solve system issues and still meet configuration governance process. Expertise in designing and implementing solutions; knowledge and understanding of relational database systems and SQL tools. Requires knowledge/operation of ERP systems. Minimum Qualifications: Bachelors degree and 5 years of experience or equivalent professional experience. Preferred Qualifications: Prefer degree in Business, Computer Information Systems, Management Information Systems, or Computer Science.

Prefer knowledge of and experience with relational database systems and SQL tools such as Oracle SQL Plus or Golden. Prefer knowledge of and experience with any 3 of the following People Soft (PS), Oracle Financials Cloud (OFC), and Oracle HCM applications: PS Student Financials PS Campus Community OFC Financials OFC Procurement OFC Project Portfolio Management HCM Payroll HCM Time and Labor HCM Security HCM Benefits Prefer experience in a higher education or government organization working with ERP systems. Salary and Benefits: Systems Analyst starting at $57,200.00 and Senior Systems Analyst starting at $69,326.40, commensurate with experience.

Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at www. boisestate. edu/hrs/benefits/. Employee contributions: 6.97% University contributions: 9.27% Health Insurance Premiums www. boisestate.

edu/hrs/benefits/medical-prescription-dental-and-vision/ Tuition Fee Waiver: for self, spouse, and dependents www. boisestate. edu/hrs/benefits/tuition-fee-waiver-benefit/ Flexible Spending Accounts Life Insurance Time Off Holidays Sick Leave Vacation Leave Required Application Materials: Resume and Cover Letter

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