Desktop Support Technician | Jefferson, MO

Detailed Information

  • Location: Jefferson City, MO

  • Company: Missouri Attorney General

the problem and explain its solution; must be customer-oriented and work well in a team environment. Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or through help desk tickets Determine the best solution based on the issue and details provided by customers Provide accurate information on IT products and services Record problems and their resolution in our Knowledge Base/Help Desk System Direct unresolved issues to the next level of support personnel Follow-up with users and pass on feedback/suggestions with the team Identity and suggest possible improvements on procedures Assist with onboarding and offboarding staff Assist with

set up of hardware (monitors, laptops, docks, scanners, phones, etc) Hardware Support Troubleshoot and assist in diagnosis of hardware (PC's, monitors, laptops, printers, copiers, cisco phones, i Phones/i Pad's, etc) Software Support - Troubleshoot and assist in reloading the functionality of various software products Application Support - Troubleshoot and assist in the diagnosis of all computer applications Security Account Management - Assist in the troubleshooting of and the resetting of all passwords to access various programs and applications Able to handle multiple tasks simultaneously Able to learn new software and be able to translate changes to customers Salary range is $40,000 - $55,000 EOE Job Posted by Applicant Pro

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