Technical Support Specialist | Randolph, MA

and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

To learn more about who we are at Point32Health, click here. Job Summary Provide technical and break/fix support for all PC desktop hardware and software; peripherals such as printers, and mobile devices; Respond to incoming helpdesk incidents: diagnose and troubleshoot problems; coordinate desktop computer and software installations, and provide end-user training on desktop hardware, software, and telephone systems.

Key Responsibilities/Duties - what you will be doing Diagnose and resolve desktop/laptop/mobile devices/peripherals related hardware and software issues logged as incidents into the ITSMInstall, configure, maintain, and upgrade PCs, laptops, printers and mobile devices in a highly secured networked environment Perform client software installation and configuration.

Assist with Desktop Support, Desktop Asset Services, Infrastructure Services and Corporate Agenda projects and initiatives. Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual. CBT and/or classroom (physical and/or virtual). #LI-Onsite#LI-JS1

Qualifications - what you need to perform the job EDUCATION: Bachelors Degree or equivalent business and/or technical experience preferred EXPERIENCE: Requires a background of 1-3 years PC support experience.

Must have thorough knowledge of the MS Windows operating systems, MS Active Directory, MS SCCM and MS Office 365 suite. Knowledge of i OS and mobile device management system(s). Previous experience providing technical support in a highly secured environment preferred SKILL REQUIREMENTS: Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications. Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures.

Must be able to understand the managed care business to provide effective support and service to customers. Requires strong interpersonal skills. Requires the ability to effectively communicate with customers and provide high quality customer service and support. Salary Range Compensation & Total Rewards Overview The annual base salary range provided for this position represents a broad range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; equity with internal colleagues; and other conditions of employment.

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit www.

point32health. org/careers/benefits/ Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation.

Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status.

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and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities.

To learn more about who we are at Point32Health, click here. Job Summary Lead IT Specialist supports the ongoing operations and helps champion improvements and advancements within the processes used to support IT portfolio of systems and applications. Key Responsibilities/Duties - what you will be doing Portfolio Management: Support the maintenance and documentation of Point32Health's portfolio of IT systems and applications.

Execute operational processes within the portfolio, identify inefficiencies and develop process improvements where needed. Evaluate the performance and relevance of each system/application in the portfolio.

Change Management/Service Optimization Provide governance to Change Management by defining and revising standards, ensuring consistency in practice, and gathering metrics of its utilization. Increase Change Management engagement and planning across the corporation by identifying potential areas of opportunity of refinement. Collaborate with project stakeholders to prepare for change and develop change management strategy by reviewing project scope, and conducting change impact backssments.

Ensure the change management playbook remains current and aligned with the most up to date best practices and operational processes Provide insight, guidance, and coaching to project teams and leadership on change management activities.

Champion Service Optimization by setting strategic goals for service journey mapping and standards for performance monitoring and reporting. Risk Management: Identify and mitigate risks associated with the IT portfolio. Implement best practices for security and compliance within systems. Performance Monitoring: Establish KPIs and metrics to measure the performance of IT systems. Regularly backss and report on the health and efficiency of the portfolio.

Resource Estimation: Work with the resource management team in defining a review/estimation schedule to gather estimates, update internal systems, and share results with stakeholder Help define reporting needs and additional improvements within the system to increase process efficiency Other projects and duties as assigned. Qualifications - what you need to perform the job Education, Certification and Licensure Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred). Knowledge/experience with Change Management/Prosci educated preferred.

Knowledge/experience of ISO, Six Sigma, Lean practices preferred. Knowledge/experience of BPMN/process modeling methodology preferred. Experience (minimum years required) : 5 years proven experience in IT portfolio management and systems leadership. Skill Requirements Strong knowledge of IT governance, project management, and risk management. Excellent communication, interpersonal, and customer service skills. Ability to collaborate with cross-functional teams. Strong analytical and problem-solving abilities. Independent worker able to take constructive actions with minimal direction Possesses solid organizational skills and can effectively define and lead a meeting, maintaining objectives while dealing with fast-paced changes Technical adept and able to understand complex systems and clearly relay to a non-technical audience Ability to work with peers and management teams to identify and define process flow of complex systems Working Conditions and Additional Requirements (include special requirements, e.

g. lifting, travel) : Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.

May be required to work additional hours beyond standard work schedule. Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts.

Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status. PDN-9ad35313-2a75-4c49-af39-43376a4d0864

IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.

Pathway Programs, interviews, and general recruitment. Responsibilities ESSENTIAL FUNCTIONS: Oversee T. H Chan School of Medicine Application Management and Technology: Manage the application process with the assistance of the Admissions Counselor for all degree programs, and provide support for Pathway Program application processes for the T.

H. Chan School of Medicine, utilizing various technology platforms including People Soft, Slate and the AMCAS application system Oversee the prospect management process to include but not limited to managing communication campaigns and working with the Office of Communications to aid in T. H. Chan School of Medicine marketing campaigns Responsible

for the updates to the Admissions website and coordinates with the Office of Communications on social media efforts pertaining to admissions application announcements and deadlines Monitor existing systems and procedures, ensuring that the end-to-end admissions process runs efficiently for Admissions staff, applicants, and faculty stakeholders Troubleshoot technical issues and application process inquiries for prospects, applicants, pre-health advisors, faculty stakeholders and staff Manage the data analytics and reporting needs throughout the admissions cycle, and compile end of year statistical reports for the Director, Associate Dean and other stakeholders and campus partners as needed Liaise

with IT on T.

H. Chan School of Medicine technology needs, and act as the lead for all technology-based admissions projects such as product implementations Participate in professional organization events put on by organizations such as the AAMC, AMCAS, NAAHP etc.

to keep up to date on medical school application and admission practices, regulations, and trends Work with the Director of Admissions on strategizing and implementing admission process enhancements with respect to increasing applicant pools and potential future class size increases Support Applicant and Stakeholder Engagement, Marketing and Communications, Pathway Programs, Recruitment and Events Provide coordination support such as setting up registrations in Slate and working with the Office of Communications to send out electronic invitations for events, (on and off campus, in-person and virtual) to meet established recruitment and enrollment goals Assist with technology and logistics for student-run recruitment events Aid with technology needs and trainings during committee meetings and the Multiple Mini Interview process Assist applicants with application inquiries Collaborate with and assist the Program Manager - Pathway Programs on Pathway Program related activities as needed Participate in Admissions Recruitment activities such as virtual or in-person yield and recruitment events as needed.

Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: Bachelor’s degree required or equivalent experience 3+ years’ higher education admissions operations or related experience Familiarity with development and implementation of higher education recruitment strategies and a strong understanding of enrollment management processes Strong data analysis, data management and data reporting skills Ability to implement process improvement strategies for continuous process enhancements In-depth knowledge of/experience with various technological platforms; People Soft, EPi Server, Hootsuite, Sales Force, Slate etc.

Strong organizational and time management skills with ability to pivot with changing priorities Must be able to work independently and as a member of a team Excellent verbal and written communication skills, and the ability to interact professionally with external constituents, fellow staff, and differing levels of administrators Ability and willingness to work hours outside normal business on occasion PREFERRED QUALIFICATIONS: Master's Degree preferred.

Working knowledge of university and college academic policies, financial aid policies, academic records, medical school entrance procedures, and available student resources For more details: jobs-search. org/program-manager_worcester-c434669/program-manager-admissions-operations-worcester_i1970176962