Location: Saint Louis, MO
Company: Hager Companies
product technical support to the Hager Companies' distribution partners, end users and sales departments. through phone, email, and chat. Serve as applications support and technical liaison between Hager Companies sales & marketing, customer service, owners, architects, contract distributors, and other channel partners.
Support technical bulletins, installation instructions, and other related documents, for insertion onto the Hager catalog and Web site. Provide suggestions as to technical information required by all sales and customer service staff. Handle quality issues with defective product by inputting claims and entering replacement orders, as required. Handle inspections of Returned
Merchandise (RMAs). Provide cross references from competitor's product via catalogs or Web sites to Hager's exact or closest product available. Provide support to Customer Service Coordinators with questions on Hager orders as well as answering all calls transferred by them.
Create quotes for modifications to existing products to provide custom hardware or to match competitor's products. Enter keying requirements for basic key systems including keyed alike and keyed master key systems. Education/Knowledge: Bachelor's degree or equivalent combination of education and/or experience in other mechanical or electrical fields. AHC/EHC certifications are a plus, but not required. Experience:
Three years of experience in a similar technical position (support or field), or in a customer service position working with product support.
Experience does not have to be limited to the door hardware industry. Experience in other mechanical or low voltage fields will be considered (ex: HVAC, mobile electronics, Access Control, audio/video, Networking, appliance repair, computer/cell phone repair, etc. ) Understanding of basic low voltage electricity and circuits/relays including electronics troubleshooting is a plus. Skills: Good verbal and written communication, public relations, public speaking, and presentation skills. Computer skills including experience with Microsoft Office products.
Ability to multi-task and handle multiple product lines and provide proper application of all hardware involved. Strong analytic and logical problem-solving skills with a demonstrated, attention to detail required. Physical Requirements: Normal office environment which requires the ability to sit, stand, walk, talk, hear, and see. May involve the ability to lift, carry, push, pull or otherwise move objects of up to 15 to 20 pounds, infrequently. Affirmative Action/EEO statement: Hager Companies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, age, disability, marital status, veteran status, interactionual orientation, genetic information, or any other protected characteristic under applicable law.
Work authorization/security clearance requirements: Hager Companies does not offer work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
amp script-based dynamic templates, automation jobs, and build out comprehensive customer journeys. Responsibilities : Resident Salesforce technology expert responsible for design and technical implementation Translate business and marketing challenges into well-designed solutions Collaborate with internal feature development team to determine best path for Salesforce platform implementation Stay in tune with latest Salesforce technology updates, changes, community and roadmap(s) Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity Improve Build-A-Bear's Marketing Cloud data model and architecture Teach and coach the business
team on how to best use Salesforce Marketing Cloud Maintain and document technical processes and marketing automation procedures and provide seamless hand-off to business users to utilize Utilize interfaces with Salesforce Service Cloud and Loyalty to assure a seamless tracking of Guest experience; use this information to further customize BAB's shopping experience for the Guest Work cooperatively with IT Development and Front-End teams Other duties as assigned by management Qualifications : Bachelor's degree required A minimum of 3 years of certification in Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant preferred Fundamental understanding of database technologies (RDBMS,
No SQL) A minimum of 2-3 years of strong experience in agile SCRUM practices and associated tools (Jira, Confluence, Slack, etc.
) Experience as a marketing cloud administrator and/or developer Experience with email and/or marketing automation software and integration with databases Knowledge of Salesforce Marketing Cloud (SFMC) aka Exact Target is required. Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect and Personalization Builder for Emails Develop responsive email templates with extensive knowledge of AMPscript and Guide Template Language Front-end development building Cloud Pages utilizing HTML, CSS, Java Script and AMPScript Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS) Master with SQL and robust understanding of Marketing Cloud's contact data model Extensive experience utilizing Journey Builder with thorough understanding of Audience Builder configuration.
Marketing Cloud integration and configuration Customer service skills and the ability to work effectively with non-technical personnel Customer focused Flexible and adaptable to change Tenacity and commitment to tasks Self-disciplined Strong analytical reasoning abilities Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
: Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns - work flexibly to accomplish this. Develop in the Salesforce Lightning Platform. Mentor others in the Platform and its Development environment.
Troubleshoot issues and develop defect fixes and enhancements. Assist in the development and maintenance of Loyalty Cloud Utilize interfaces with CRM to assure a seamless tracking of Guest experience; use this information to further customize Build-A-Bear's shopping experience for the Guest. Work cooperatively with IT Development Team. Other duties as assigned by management. Qualifications : Bachelor's degree required Salesforce
Certification in Service Cloud as Developer preferred A minimum of 3-5 years of experience in Salesforce Service Cloud and the Lightning Platform required; familiarity with Marketing Cloud, Commerce Cloud and Customer Facing Apps is a plus Minimum of 1-3 years of experience in API's and Web Services Customer focused Flexible and adaptable to change Tenacity and commitment to tasks Self-disciplined Strong analytical reasoning skills Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
contacts to gather requirements and assist more senior developers in designing solutions to meet business needs. Develop, test, document and deploy new software solutions based on gathered requirements. Develop, test, document and deploy modifications to existing software solutions based on gathered requirements.
Provide Tier-2 support and track down issues with existing software solutions. Document defined processes and produce all necessary documentation for the support and usage of developed software solutions. Other duties as assigned by management. Qualifications : Associate Degree or certifications preferred A minimum of 3 years of experience working in a software development role
and experience with various development technologies (. NET Core, C#, ASP. NET, XML, MVC, CSS, JQuery, Javascript, Sharepoint) required, 5+ years preferred. Ability to meet deadlines and handle multiple tasks simultaneously Ability to think critically and rapidly Willingness to take direction and work independently Customer focused Strong analytical reasoning abilities Reliable and dependable Self-disciplined Flexible and adaptable to change Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
business-side contacts to gather requirements and assist more senior developers in designing solutions to meet business needs. Develop, test, document and deploy new software solutions based on gathered requirements. Develop, test, document and deploy modifications to existing software solutions based on gathered requirements.
Provide Tier-2 support and track down issues with existing software solutions. Document defined processes and produce all necessary documentation for the support and usage of developed software solutions. Mentor and assist junior developers in accomplishing tasks. Other duties as assigned by management Qualifications : Bachelor's Degree strongly preferred A minimum
of 5 years of experience working in a software development role and experience with various development technologies (. NET Core, C#, ASP. NET, XML, MVC, CSS, JQuery, Javascript, Sharepoint) required, 7+ years preferred.
Ability to meet deadlines and handle multiple tasks simultaneously Critical and rapid thinking Willingness to take direction and work independently Ability to mentor junior developers Customer focused Strong analytical reasoning abilities Reliable and dependable Self-disciplined Flexible and adaptable to change Apply online at http: //careers. (Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of
our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion.
Come see the difference in our company culture!
