Location: Saint Louis, MO
the Single-Point-of-Contact IT Service Desk This position is contingent upon contract award and government funding of the program. Duties and Responsibilities: Responsible for providing technical assistance and support related to computer systems, hardware, or software Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution Responds to email or chat messages for customers seeking help Walks customers through problem-solving process Runs diagnostic programs to resolve problems Follows up with customers to ensure issue(s) were resolved Gains feedback from customers about system usage Runs reports to determine malfunctions that continue to occur Creates
a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk Attempt First Call Resolution (FCR) for all requests received Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts Supervisory Responsibilities: No Other duties as assigned Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ) Associates Degree plus eight years of relevant experience
Operational experience with Service Now Experience in the Intelligence Community Exhibit excellent customer service, organizational and time management skills Do D 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification Knowledge, Skills and Abilities: Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.
Must be able to handle confidential information with discretion. Must be detail oriented with the ability to manage multiple tasks. Motivated self-starters. Attention to detail Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program. Join our Talent Network For more details: jobs-search. org/marketing_missouri-r782067/senior-helpdesk-specialist-mo-security-clearance-required-st-louis_i1971241784
amp script-based dynamic templates, automation jobs, and build out comprehensive customer journeys. Responsibilities : Resident Salesforce technology expert responsible for design and technical implementation Translate business and marketing challenges into well-designed solutions Collaborate with internal feature development team to determine best path for Salesforce platform implementation Stay in tune with latest Salesforce technology updates, changes, community and roadmap(s) Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity Improve Build-A-Bear's Marketing Cloud data model and architecture Teach and coach the business
team on how to best use Salesforce Marketing Cloud Maintain and document technical processes and marketing automation procedures and provide seamless hand-off to business users to utilize Utilize interfaces with Salesforce Service Cloud and Loyalty to assure a seamless tracking of Guest experience; use this information to further customize BAB's shopping experience for the Guest Work cooperatively with IT Development and Front-End teams Other duties as assigned by management Qualifications : Bachelor's degree required A minimum of 3 years of certification in Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant preferred Fundamental understanding of database technologies (RDBMS,
No SQL) A minimum of 2-3 years of strong experience in agile SCRUM practices and associated tools (Jira, Confluence, Slack, etc.
) Experience as a marketing cloud administrator and/or developer Experience with email and/or marketing automation software and integration with databases Knowledge of Salesforce Marketing Cloud (SFMC) aka Exact Target is required. Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect and Personalization Builder for Emails Develop responsive email templates with extensive knowledge of AMPscript and Guide Template Language Front-end development building Cloud Pages utilizing HTML, CSS, Java Script and AMPScript Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS) Master with SQL and robust understanding of Marketing Cloud's contact data model Extensive experience utilizing Journey Builder with thorough understanding of Audience Builder configuration.
Marketing Cloud integration and configuration Customer service skills and the ability to work effectively with non-technical personnel Customer focused Flexible and adaptable to change Tenacity and commitment to tasks Self-disciplined Strong analytical reasoning abilities Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
: Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns - work flexibly to accomplish this. Develop in the Salesforce Lightning Platform. Mentor others in the Platform and its Development environment.
Troubleshoot issues and develop defect fixes and enhancements. Assist in the development and maintenance of Loyalty Cloud Utilize interfaces with CRM to assure a seamless tracking of Guest experience; use this information to further customize Build-A-Bear's shopping experience for the Guest. Work cooperatively with IT Development Team. Other duties as assigned by management. Qualifications : Bachelor's degree required Salesforce
Certification in Service Cloud as Developer preferred A minimum of 3-5 years of experience in Salesforce Service Cloud and the Lightning Platform required; familiarity with Marketing Cloud, Commerce Cloud and Customer Facing Apps is a plus Minimum of 1-3 years of experience in API's and Web Services Customer focused Flexible and adaptable to change Tenacity and commitment to tasks Self-disciplined Strong analytical reasoning skills Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
contacts to gather requirements and assist more senior developers in designing solutions to meet business needs. Develop, test, document and deploy new software solutions based on gathered requirements. Develop, test, document and deploy modifications to existing software solutions based on gathered requirements.
Provide Tier-2 support and track down issues with existing software solutions. Document defined processes and produce all necessary documentation for the support and usage of developed software solutions. Other duties as assigned by management. Qualifications : Associate Degree or certifications preferred A minimum of 3 years of experience working in a software development role
and experience with various development technologies (. NET Core, C#, ASP. NET, XML, MVC, CSS, JQuery, Javascript, Sharepoint) required, 5+ years preferred. Ability to meet deadlines and handle multiple tasks simultaneously Ability to think critically and rapidly Willingness to take direction and work independently Customer focused Strong analytical reasoning abilities Reliable and dependable Self-disciplined Flexible and adaptable to change Apply online at http: //careers.
(Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion. Come see the difference in our company culture!
business-side contacts to gather requirements and assist more senior developers in designing solutions to meet business needs. Develop, test, document and deploy new software solutions based on gathered requirements. Develop, test, document and deploy modifications to existing software solutions based on gathered requirements.
Provide Tier-2 support and track down issues with existing software solutions. Document defined processes and produce all necessary documentation for the support and usage of developed software solutions. Mentor and assist junior developers in accomplishing tasks. Other duties as assigned by management Qualifications : Bachelor's Degree strongly preferred A minimum
of 5 years of experience working in a software development role and experience with various development technologies (. NET Core, C#, ASP. NET, XML, MVC, CSS, JQuery, Javascript, Sharepoint) required, 7+ years preferred.
Ability to meet deadlines and handle multiple tasks simultaneously Critical and rapid thinking Willingness to take direction and work independently Ability to mentor junior developers Customer focused Strong analytical reasoning abilities Reliable and dependable Self-disciplined Flexible and adaptable to change Apply online at http: //careers. (Choose Corporate Office Opportunities) Build-A-Bear Workshop® offers an exciting, fun and fast-paced work environment. One of
our core values is " Embrace" - we value the diversity, individuality and background of our associates, Guests, and business partners and we cultivate an environment of inclusion.
Come see the difference in our company culture!
