Junior analyst / information technology professional | East Lansing, MI

Detailed Information

  • Location: East Lansing, MI

Union Working/Functional Title Junior Analyst Position Summary Provide front‐line operational coordination for the “workstation and mobility services” (WMS) function responsible for workstation setup, support, management, and decommissioning.

Works as a team player, triages incoming customer requests and handles customer escalations.

This may include working with university stakeholders to configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and/or providing quality workstation support to end users as requests/issues/problems are reported or assigned as needed. Client Experience is responsible for maintaining

security standards on devices issued by WMS, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration.

WMS is also responsible for imaging, backup, and restoration services for WMS-managed devices. The position will also include the following duties: Communicate with the Client Experience manager on location of service needed, vacation, and personal time off. Follow work requirements, activities, maintaining job aids, standard operating procedures, and training documentation. Complete basic job functions in a timely manner, including time entry and vacation scheduling. Support a team of IT support professionals, including being available

on-call to respond to issues or questions as they arise.

Provide support for workstations and mobile devices in a complex environment, including i OS, Windows, and Android operating systems. Participate in internal IT technical training classes and certifications on an as-requested basis. Support workstation service requests for WMS-managed entities. Provide complete asset management lifecycle services, including asset discovery, tagging, management, and decommissioning. Track and manage all workstation assets issued by Client Experience. Test and distribute regular software updates and patches for Client Experience-managed workstations Add encryption on Client Experience-managed devices for compliance.

Image machines, and support workstation customization efforts in support of department needs. Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance.

In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement. Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, interactionual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status, and socioeconomic background.

Unit Specific Education/Experience/Skills Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software (Team Dynamix experience preferred); valid driver’s license; or an equivalent combination of education and experience.

Desired Qualifications Experience with imaging, asset management, and backup software: working with vendors; managing workstations in a complex environment (both Windows and i OS) Exceptional customer service values and skills, including the ability to successfully resolve conflict constructively and to maintain positive relationships with customer groups Ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines Curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.

Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and cover letter. Special Instructions Please provide three professional references who are knowledgeable of your work.

Work Hours STANDARD 8-5 Website tech. msu. edu Bidding eligibility ends on 1/2/2024 at 11:55 PM Advertised: Dec 20, 2023 Eastern Standard Time Applications close: Jan 2, 2024 Eastern Standard Time For more details: jobs-search. org/junior-analyst_east-lansing-c435530/junior-analyst-information-technology-professional-east-lansing_i1971246868

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