public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and
motivating and coaching employees. CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests- service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with
others; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation.
Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested. CRITICAL TASKSMarketing and Sales: Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system. Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis. Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled. Promote awareness of brand image internally and externally. Create, log and expedite premiums (gifts) for site marketing programs.
Guest Relations: Address guests' service needs in a professional, positive, and timely manner. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Answer guest questions about property facilities/services (e. g. hours of operation, entertainment, restaurants, special events). Gallery Operations: Set up, replenish and break down all hospitality items throughout the sales gallery in all locations. Ensure that the kitchen preparation room is in order. Ensure all common areas are neat and in order. Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines. Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day.
Communicate to all marketing department associates tour wave availability. Update tour manifest throughout the day. Complete all Daily Checklists and report and turn into management at the end of shift. Communication: Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
This position needs to be read/write/speak both English and Japanese. Rewards and Gifts: Document the distribution of premiums (gifts) in computer software systems. Distribute gifts to guests upon completion of sales presentation. Maintain, update and balance premium gifting banks on a regular basis. Maintain and update Preferred Merchant List. Computer Skills: Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Working with Others: Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. Physical Tasks: Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures: Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect the privacy and security of guests and coworkers. Attend meetings as required by Supervisors. Perform other reasonable job duties as requested. Education: High school diploma/G. E. D. equivalent. Related Work Experience: Six months of related work experience. Supervisory Experience: No supervisory experience is required. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. This is an exempt manager position and will be paid on a salaried basis in accordance with state and federal law. This position is based on MAUI and is a 100% taskforce position supporting the region's
operations teams for our 3 resorts (Marriott's Maui Ocean Club, Westin Ka'anapali Ocean Resort, Westin Nanea Ocean Villas)Relocation Assistance - Yes CANDIDATE PROFILEEducation and Experience High school diploma or GED; 2-4 years' experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESLeading Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy, and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations and exceeding them. Managing Property Operations Function(s) Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Always extends professionalism and courtesy to employees. Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Always extends professionalism and courtesy to guests. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion.
#LI-OE1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Benefitinteractioncellent Training Program Unlimited Career Advancement Opportunities Team Member Dining Discounts Diverse Culture Holiday Closures Epic Service! Do you love working in a dynamic, fun atmosphere? Do you have a passion for food and an adventurous spirit?
Do you like to have friends visit and show them your hospitality? If so, then being a Busser at CPK may be for you! Our Bussers bring California creativity to every meal by making each guest their top priority. They ensure that each guest has a memorable dining experience by living out the CPK High 5: We love CPK and we want you to notice. We encourage everyone to have fun and be who they (really) are. We always work as
a team to better serve our guests. Were obsessed with service details. We sell whats on our menu because were passionate about our food and drinks. Job Duties Our Bussers assure and maintain the highest standards of service, sanitation, and hospitality by keeping a clean and inviting atmosphere for our guests.
Acting with a sense of urgency, they play a key role by communicating when tables are ready to be seated. They are responsible for performing stationary opening & closing set up for each shift, rolling silverware, restroom cleanliness, etc. We look forward to meeting you! REQUIREMENTS Its your career, Let it R. O. C. K. S. Since we first opened our doors in 1985, our R. O. C. K.
S. philosophy (Respect, Opportunity, Communication, Kindness, Service) has set CPK apart from those both inside and outside our industry.
Its not just a saying we hang on the wall but something we all strive to live and breathe every day. These values allow our employees to be who they (really) are, encourage everyone to apply their passion to their role, and open the door for all to fulfill their potential and exceed their expectations within the organization. California Pizza Kitchen is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, national origin, age, or gender. California Pizza Kitchen is an Equal Opportunity and E-Verify Employer.
Associated topics: bus boy, busser, clear dirty, clear dirty table, clear table, delivery, food runner, roadhouse busser, runner, runner busser
requirements. Process contracts accurately by entering information into appropriate system. Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.
Advise Sales team on issues related to ownership contracts (e. g. titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e. g. commissions, leads, third parties) in software
involved in the sales process. Prepare sales-related documents throughout the sales process (e. g. proposals, contracts, or banquet event orders). Perform general office duties (e.
g. filing, sending emails, typing, faxing, and copying). Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners' service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. CRITICAL TASKSContract Processing Process contracts accurately by entering information into appropriate system (e. g. Universe/Unifipro). Ensure that signed contract paper work is accurate and contains all necessary information and documentation.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e. g. SOLAR). Advise Sales team on issues related to ownership contracts (e. g. titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Office Equipment Transmit information or documents using mail, scanner, or facsimile machine. Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. Maintain office areas (e. g. cubicles, storerooms, conference rooms, etc. ), including calling housekeeping and maintenance when needed. Computers/Software Use computer systems and software packages to input, access, modify, store, or output information Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner Speak to customers and co-workers using clear, appropriate and professional language. Prepare and review written documents (e. g. daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.
Working with Others Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e. g. small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Arithmetic Computation Interpersonal Skills Team Work Interpersonal Skills Diversity Relations Communications Applied Reading Listening Communication Writing English Language Proficiency Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management Physical Abilities Visual Acuity PREFERRED QUALIFICATIONSEducation High school diploma/G.
E. D. equivalent Related Work Experience 6 months related experience. Supervisory Experience No supervisory experience is required Certification Notary Public#LI-AS1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
positive everyday, and finding joy in what you do Staying humble and always learning Having an " all in" attitude Working with aloha WHAT YOU WILL EXPECT: Learning from the best in the industry Gaining lifelong lessons and experiences Getting opportunities to advance and grow Creating meaningful and lasting friendships Working with family and friends Jump in and see just how much aloha you can share.
Apply today. We are waiting for YOU! AS A SERVER, you are responsible for providing our dine-in guests with our famous comfort food and experience that our local community has known and loved for generations. ZIPPY'S TEAM MEMBER PERKS Competitive Wages Tip Sharing 20% Employee Discount
on 1st day Tuition Reimbursement Referral/Incentive Bonuses 25% Transportation Subsidy Free Zippy's Meal during shift Flexible Schedules Paid Time Off Free Uniform Medical & Dental Benefits Company Matched 401(K) Wellness Programs Career Advancement & Growth Personal/Professional Development Employee Assistance Programs Employee Perks/Discounts Associated topics: anfitrión, camarero, dining room attendant, dining room captain, food and beverage server, hostess, steward, tasting, waiter, wine
knowledge with others Being positive everyday, and finding joy in what you do Staying humble and always learning Having an " all in" attitude Working with aloha WHAT YOU WILL EXPECT: Learning from the best in the industry Gaining lifelong lessons and experiences Getting opportunities to advance and grow Creating meaningful and lasting friendships Working with family and friends Jump in and see just how much aloha you can share.
Apply today. We are waiting for YOU! AS A JANITORIAL/DISHWASHER (UTILITY), you serve a key role in sanitation of all equipment used in the preparation and serving of food and keeping areas clean and safe throughout the premises. ZIPPY'S TEAM MEMBER PERKS
Competitive Wages Tip Sharing 20% Employee Discount on 1st day Tuition Reimbursement Referral/Incentive Bonuses 25% Transportation Subsidy Free Zippy's Meal during shift Flexible Schedules (Availability to work 32 or more hours) Paid Time Off Free Uniform Medical & Dental Benefits Company Matched 401(K) Wellness Programs Career Advancement & Growth Personal/Professional Development Employee Assistance Programs Employee Perks/Discounts Associated topics: clean, cleanliness, cookware, dishwasher steward, duties, kitchen utility, lavaplatos, service assistant, stewarding, stock
them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e. g. taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with
guests to ensure their requests or problems have been met to their satisfaction. CORE WORK ACTIVITIES Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address
guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
your knowledge with others Being positive everyday, and finding joy in what you do Staying humble and always learning Having an " all in" attitude Working with aloha WHAT YOU WILL EXPECT: Learning from the best in the industry Gaining lifelong lessons and experiences Getting opportunities to advance and grow Creating meaningful and lasting friendships Working with family and friends Jump in and see just how much aloha you can share.
Apply today. We are waiting for YOU! AS A JANITORIAL/DISHWASHER (UTILITY), you serve a key role in sanitation of all equipment used in the preparation and serving of food and keeping areas clean and safe throughout the premises. ZIPPY'S TEAM MEMBER
PERKS Competitive Wages Tip Sharing 20% Employee Discount on 1st day Tuition Reimbursement Referral/Incentive Bonuses 25% Transportation Subsidy Free Zippy's Meal during shift Flexible Schedules Paid Time Off Free Uniform Medical & Dental Benefits Company Matched 401(K) Wellness Programs Career Advancement & Growth Personal/Professional Development Employee Assistance Programs Employee Perks/Discounts Associated topics: cleaner, cleaning, cookware, dish, dishwasher, housekeeping, limpieza de cocina, plates, sanitation, washer
your knowledge with others Being positive everyday, and finding joy in what you do Staying humble and always learning Having an " all in" attitude Working with aloha WHAT YOU WILL EXPECT: Learning from the best in the industry Gaining lifelong lessons and experiences Getting opportunities to advance and grow Creating meaningful and lasting friendships Working with family and friends Jump in and see just how much aloha you can share.
Apply today. We are waiting for YOU! AS A SERVER, you are responsible for providing our dine-in guests with our famous comfort food and experience that our local community has known and loved for generations. ZIPPY'S TEAM MEMBER PERKS Competitive
Wages Tip Sharing 20% Employee Discount on 1st day Tuition Reimbursement Referral/Incentive Bonuses 25% Transportation Subsidy Free Zippy's Meal during shift Flexible Schedules Paid Time Off Free Uniform Medical & Dental Benefits Company Matched 401(K) Wellness Programs Career Advancement & Growth Personal/Professional Development Employee Assistance Programs Employee Perks/Discounts Associated topics: anfitriónes, banquet server, camarero, dining room captain, hostess, mesera, server camarero, servidor de banquetes, steward, waiter
in the vacation ownership industry, is seeking motivated individuals with concierge and telemarketing experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott Vacation Club properties to promote the Marriott Vacation Club Destinations® Program.
As a Vacation Sales Concierge, you will offer current Owners and guests financial incentives and return vacation packages in exchange for learning about our points-based ownership product. What's in it for you? Hotel and resort discounts Immediate 401(k) company match up to 6% Uncapped earning potential
(wages, monthly incentives, annual bonuses, contests) Positive work environment Growth and development opportunities What you will do? Make telemarketing calls and offer return vacation packages, book sales presentations and invite Owners and guests to special events.
Manage customer expectations. Provide the highest level of service to exceed budgeted sales presentations and volume production goals. Ensure that all guests attending a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services. What are the requirements? Bold persuasion skills Computer skills Stand, sit and walk for extended periods of time
Flexible schedule including weekends and holidays Excellent phone communication skills and/or interpersonal skills interacting with guests Service focused Detail oriented with process and follow-up Financially motivated Concierge, telemarketing and/or sales experience preferred Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
The Guest Services Manager ensures an efficient, cost effective front office operation that maintains high standards of service commensurate with company policy. Oversees the smooth function of the front desk operations, assures goodwill towards guests at all times.
Responsible for training and retraining of all guest services personnel, maintain good morale and act as a liaison between guest services staff and management. Responsible for front office budgets, guidelines and supply inventory. Essential Functions Oversees smooth, effective operation of departments responsible for and assures training programs are followed and hotel policies enacted. Interact daily with Hotel Manager/General
Manager to resolve current problems and discuss happenings in the hotel. Represent Hotel Manager/General Manager on days off resolving employee problems and guest complaints and any other hotel problems.
Generate and analyze statistical data as if relates to cost effective programs for the hotel (i. e. budget). Plan departmental expenses on a monthly basis to coincide with dollar amounts budgeted - obtain approval in advance of exceeding budget. Receive and code all bills pertaining to the Front Office and Reservations departments. Ensure all VIP amenities are handled properly by the Guest Services staff and that all billing procedures are correctly followed. Communicate with all
hotel staff regarding VIP clients or special operational needs of a client (early c/in, group arrivals, preferred rooms, etc.
) Responsible for cost effectiveness of the department by operating within the budget and cutting costs where possible by means of purchasing wisely within the budget, in a timely fashion so as to impact the monthly statement correctly. Reviews budget performance quarterly, making adjustments as necessary to the remainder of the budget for the current year. Work on specially assigned projects pertaining to hotel operations. Attend and contribute to all weekly management meetings. Check daily to see that all employees are properly groomed, uniformed and wearing name tags.
Investigate promptly all Front Office over/shorts and report in writing findings to the Hotel Manager/General Manager. Ensure disciplinary process is followed closely in every case involving discipline (i. e. notes in file regarding late and no shows, written warnings, suspensions, etc. ) Assure all hiring and termination policies are followed including the proper paperwork is filed and sent to Human Resources. Interact freely with employees to find better ways to approach problems and solve them. Deposit daily cash intake, assure accuracy of deposits and order change for the hotel.
Responsible for the petty cash and change bank for the Front Desk and assuring monies are accounted for at all times. Regularly submit petty cash for reimbursement, code all petty cash to the correct general ledger account. Submit payroll bi-weekly for Guest Services staff including incentive pay. Develop Incentive Program for Guest Services staff which motivates them and increases monetary intake for the hotel. Hold monthly staff meetings. Generate travel agent commission report bi-monthly, assure its accuracy and submit for payment. Oversees the ADR and OCC (short-term) of inventories, opening and closing availability as necessary.
Organize and track comment cards. Make weekly Guest Services staffing schedules with Hotel Manager/General Manager's approval. Make sure that accountability procedures are followed by all Guest Services personnel for parking, safe charges, internet, and other incidental charges. Make every effort to assure guest luggage is always stored in a secure area. Reconciliation of city ledger accounts. Reconciliation of daily cash deposit. Work closely with all departments, housekeeping and maintenance, keeping the lines of communication open and healthy.
Be sure Guest Service Culture is implemented and maintained. Perform other related duties as requested by Management. Assimilate into the Hotel's culture through understanding, supporting and communication. Demonstrate working knowledge of the service standards. Qualification Standards The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations. Excellent oral and written communication skills.
Ability to manage outside departments and agencies. Ability to communicate effectively with Management. Excellent organizational skills. Ability to work well under deadline pressure. 2 year college degree required or 3 years of hotel experience. 3 years of cross-functional experience in hotel management or related industry is essential. Cross-brand or product line experience preferred. Strong experience in hospitality forecasting, pricing and inventory control is essential. Adaptable to schedule changes Physical Requirements Seeing Color Perception Hearing/Listening Clear Speech Climbing Touching Dexterity Ability to move distances Lifting/Carrying Pushing/Pulling Bending/Stretching Sitting for long periods Standing for long periods Mental/Reasoning Requirements Reading/Writing - Complex Math Skills - Complex Clerical Analysis/Comprehension Negotiation Skills Judgment/Decision Making Leadership/Staff Motivation Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. CORE WORK ACTIVITIES
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire
work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Responsible for inspecting areas of responsibilities and following up with a plan for improving results. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years' experience in housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 3 years' experience in housekeeping or related professional area. CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets Ensures compliance with all housekeeping policies, standards and procedures.
Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises an effective inspection program for
all guestrooms and public space. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to ensure understanding. Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. Schedule employees to business demands and for tracks employee time and attendance. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. Observes service behaviors of employees and provides feedback to individuals.
Ensures employee recognition is taking place on all shifts. Solicits employee feedback, utilizes an " open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Review employee satisfaction results. Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. #LI-OE1#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
20 - 32 hrs. per week JOB SUMMARYOpen doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain
security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors. CORE WORK ACTIVITIES Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
