Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity As a dedicated Manager of Personal Lines, you will lead a team of account managers who provide property insurance solutions. Coaches, mentors, and develops Personal Lines teams to provide members and nonmembers with personal lines insurance solutions. Uses knowledge of personal lines marketplace to support Personal Lines teams throughout the client lifecycle. Accountable for team performance and results. Collaborate with
carriers on process improvements, customer concerns, exceptions, and trends. This position can work remotely in the continental U. S. with occasional business travel.
What you'll do: Serves as a team leader, coach, mentor, role model, and change agent to a team of employees who provide personal lines insurance Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage. Reviews key reporting results to include process adherence issues and exceptions. Applies Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support. Maintains high degree
of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs. Handles member and team issues and makes appropriate risk decisions based on policies. Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, contributing to the department success. Responsible for backssing internal/external talent with the talent acquisition team to make informed hiring decisions.
Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular mentor and timely feedback. Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of insurance sales and service experience to include at least 2 years of experience in Personal Lines insurance.
2 years of direct team lead, supervisory or management experience. Experience with Agency Management Systems. Ability to work in agile and dynamic environment. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days What sets you apart: Experience working with a CRM platform. Insurance Designation (PLCS/CLCS/CPCU/CPRM) Experience with Excess & Surplus Lines Experience writing high value property insurance Experience in the California market Sales leadership experience with proven results in developing impactful teams The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for backssing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
The salary range for this position is: $71,490 - $136,690. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran.
For more details: jobs-search. org/finance_irving-c448645/customer-service-coordinator-irving_i1970109186
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Monday - Friday, 9:45AM - 6:15PM Essential Job Functions: Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes. Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned. Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives. Perform proper security authentication
to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required Ideal Candidate: Bilingual (Spanish) required Previous Call Center experience preferred Call Center/ Customer Service experience Credit Experience/knowledge preferred Good job stability / NOT a job hopper For more details: jobs-search.
org/information-technology_irving-c448645/customer-service-agent-hiring-immediately-irving_i1970176476
with some overtime Job Description: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Show initiative and take an enthusiastic proactive approach to work Strong telephone skills Answers incoming phone calls and provides necessary information Contacting patients and gathering essential information for coordination of shipment of prescription Responsible for accurately and completely scheduling medication deliveries Maintains patient records accurately and completely Follows all applicable government regulations including HIPPA and compliance regulations Process prescription refills to include: refill confirmation
when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication Accurately process all orders in a timely manner Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom backssment and hospitalizations Complete all necessary paperwork, forms, and records according to policy Assist in the prioritization and the progress of patient paperwork through the patient care pathway Requirements: Must have a shop Technician license or certification High
school graduate or equivalent Preferred 1-3 years of experience in a Customer Service Center Application Process Includes: Drug testing Background check Employment and Education Verification For immediate consideration, send your resume to xyz X@For more details: jobs-search.
org/manufacturing_irving-c448645/job_i1970368356
Monday - Friday, 9:45AM - 6:15PM Essential Job Functions: Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes. Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned. Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives. Perform proper security authentication
to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required Ideal Candidate: Bilingual (Spanish) required Previous Call Center experience preferred Call Center/ Customer Service experience Credit Experience/knowledge preferred Good job stability / NOT a job hopper For more details: jobs-search.
org/information-technology_irving-c448645/bilingual-consumer-customer-service-reps-irving_i1970182265
Monday - Friday, 9:45AM - 6:15PM Essential Job Functions: Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes. Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned. Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives. Perform proper security authentication
to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required Ideal Candidate: Bilingual (Spanish) required Previous Call Center experience preferred Call Center/ Customer Service experience Credit Experience/knowledge preferred Good job stability / NOT a job hopper For more details: jobs-search.
org/information-technology_irving-c448645/customer-service-specialist-irving_i1970651011
with some overtime Job Description: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Show initiative and take an enthusiastic proactive approach to work Strong telephone skills Answers incoming phone calls and provides necessary information Contacting patients and gathering essential information for coordination of shipment of prescription Responsible for accurately and completely scheduling medication deliveries Maintains patient records accurately and completely Follows all applicable government regulations including HIPPA and compliance regulations Process prescription refills to include: refill confirmation
when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication Accurately process all orders in a timely manner Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom backssment and hospitalizations Complete all necessary paperwork, forms, and records according to policy Assist in the prioritization and the progress of patient paperwork through the patient care pathway Requirements: Must have a shop Technician license or certification High
school graduate or equivalent Preferred 1-3 years of experience in a Customer Service Center Application Process Includes: Drug testing Background check Employment and Education Verification For immediate consideration, send your resume to xyz X@For more details: jobs-search.
org/manufacturing_irving-c448645/job_i1969453292
Monday - Friday, 9:45AM - 6:15PM Essential Job Functions: Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes. Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned. Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives. Perform proper security authentication
to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required Ideal Candidate: Bilingual (Spanish) required Previous Call Center experience preferred Call Center/ Customer Service experience Credit Experience/knowledge preferred Good job stability / NOT a job hopper For more details: jobs-search.
org/information-technology_irving-c448645/job_i1969779733
with some overtime Job Description: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Show initiative and take an enthusiastic proactive approach to work Strong telephone skills Answers incoming phone calls and provides necessary information Contacting patients and gathering essential information for coordination of shipment of prescription Responsible for accurately and completely scheduling medication deliveries Maintains patient records accurately and completely Follows all applicable government regulations including HIPPA and compliance regulations Process prescription refills to include: refill confirmation
when appropriate, review pending refills with the supervising staff, generate refill documentation and process third party claims adjudication Accurately process all orders in a timely manner Gather, organize, document, and report clinical data for review and action by the patient care team (pharmacist, nurse, prescriber, as applicable) to include: lab data as applicable, results of patient contact documented on the custom backssment and hospitalizations Complete all necessary paperwork, forms, and records according to policy Assist in the prioritization and the progress of patient paperwork through the patient care pathway Requirements: Must have a shop Technician license or certification High
school graduate or equivalent Preferred 1-3 years of experience in a Customer Service Center Application Process Includes: Drug testing Background check Employment and Education Verification For immediate consideration, send your resume to xyz X@For more details: jobs-search.
org/manufacturing_irving-c448645/shop-technicians-for-shop-call-center-hiring-immediately-irving_i1969780125
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
