Location: Irving, TX
Monday - Friday, 9:45AM - 6:15PM Essential Job Functions: Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes. Utilize multiple systems and applications Initiate consumer copy and dispute requests within FCRA specified guidelines.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned. Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives. Perform proper security authentication
to safeguard all Personal Identifying Information (PII) Good verbal and written communication skills required Ideal Candidate: Bilingual (Spanish) required Previous Call Center experience preferred Call Center/ Customer Service experience Credit Experience/knowledge preferred Good job stability / NOT a job hopper For more details: jobs-search.
org/information-technology_irving-c448645/bilingual-consumer-customer-service-reps-irving_i1970182265
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Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
