to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing. BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION: i Solved associates contribute to a positive work environment that is entrepreneurial and high-performing.
A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients. PRIMARY RESPONSIBILITIES OF THIS POSITION ARE: Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing Responsible for accurate and timely preparation and submission of payrolls
Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner Handles a high volume of telephone and email correspondence Advises clients on how to fully utilize the Human Capital Management platform Other projects as assigned Shifts may be from 7 a.
m. 7 p. m. local time EDUCATION AND EXPERIENCE: Bachelor's degree preferred, but not required FPC, CPP, and/or SHRM certifications preferred but not required Experience in payroll and customer service with a high call volume Strong computer aptitude,
which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms Ability to analyze data with particular attention to detail Excellent written, oral, and communication skills Strong customer service orientation and problem resolution skills Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices Excellent interpersonal skills PHYSICAL DEMANDS AND WORK ENVIRONMENT: Normal working conditions require normal to close concentration, visual attention and manual dexterity.
Lifting requirements less than 10 pounds. Moderate noise. DISCLAIMER: The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job.
Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
