Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by providing information, resolving issues, and ensuring a satisfactory experience with a product or service. Characteristics of these roles include strong communication skills, patience, problem-solving abilities, and a deep knowledge of the company's offerings. Customer service representatives often serve as the bridge between a business and its clients, working through various channels such as phone, email, social media, or in-person interactions. The overall goal is to foster positive relationships and maintain customer loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Center’s ISO (Excludes Canada) procedures. Duties and Responsibilities: Performs at a high standard in each area of responsibility with a tenacious and determined approach Assists in operation and maintenance of equipment as required. Adheres to productivity metrics regarding efficiency.
Reads and interprets Engineering drawings. Proficient in math calculations used for assembly. Ensures and mandates proper operation of all equipment. Ensures safe/correct lifting of parts in assembly. Monitors tool and equipment condition and maintenance status. Operates all assembly equipment as needed and instructed. Operates forklifts and cranes as needed. Familiar with all pump and bearing assembly
parts. Ability to correctly use machine shop measurement instruments, including micrometers, indicators, and scales. Locates and retrieves parts for pump assemblies.
Prepares/cleans assembly parts with solvents and cleaners. Organizes parts for assembly. Assembles and tests units per procedures Moves materials and castings throughout the plant as directed. Keeps organized records as instructed. Performs tactical and strategic problem-solving. Assists in implementation of department goals. Responsible for housekeeping on the respective shift and work areas. Makes recommendations to supervisors and managers for improvements. Ensures proper supplies are readily available when needed. Compliant
in all GIW procedures. Notifies QC and appropriate persons on non-conforming products.
Ability to work independently, prioritizing per customer demands. Able to make good, sound decisions – logical and analytical abilities welcomed Proficient in all areas of Assembly. Ability to prepare and paint all parts and assemblies prior to shipment per procedures. Prepares all assemblies for safe shipment and handling per procedure. Disassemble pump units for failure analysis and tabulate condition reports Inspects each individual pump component, documenting actual dimensions as received. Works with inventory controller to locate and label all units in warehouse Operates drills, grinders, milling machines, lathes, and other equipment in the machine shop.
Performs machine shop work as needed on customer rebuilds and remanufactured units. Ensures safe, correct setup of machine tool fixtures and parts. Understands GD&T and engineering drawings Basic welding and fabrication skills Ability to train new employees Other duties within the employee’s capability that may be assigned by the Service Center Operations Manager. Education and Experience: High school diploma or GED required. 2-year technical degree in machining is considered a plus. General mechanical skills required (5-7 years minimum for Thomson and Florida) Alberta or Redfield Journeyman Millwright Certification plus 5-7 years of experience (Canada) Intermediate machining background and fabrication skills Minimum of 5-7 years of experience in repairing/rotating equipment (preferably with previous pump experience).
Basic knowledge of vibration and laser alignment Basic field service experience Knowledge of gearboxes, turbines, mixers, and compressors Knowledge of suction pumps, single-stage pumps, multi-stage pumps, split casing pumps, and vertical turbine pumps. General machine shop knowledge Must be able to work overtime on short notice when required Able to use various types of hand and power tools Able to use various types of precision measuring tools Ability to read and interpret assembly drawings/OEM manuals and disassembly and assembly procedures.
Ability to read and interpret metric / imperial measuring units. Willing to pursue further education and training as needed Possesses good judgment and decision making skills Promotes safety and housekeeping at all times Adheres to Company guidelines, rules, and policies regarding attendance, punctuality and safety. Willing to travel and perform field service calls for extended periods as needed Basic computer literacy Physical Requirements: Depending upon the particular needs of the area/department, physical requirements may include, but are not limited to lifting up to 70 lbs.
(Thomson & Florida) and 50 lbs. (Canada), squatting, pulling, kneeling, pushing, and bending. Must be able to wear a respirator to fulfill painting responsibilities. GIW Industries, Inc. (A KSB Company) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, interaction, religion, interactionual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit, and business needs at the time. PI85dcaf08c6fc-31181-32888364For more details: jobs-search.
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Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
