Fleet Sales Support CSR | Oklahoma, OK

Detailed Information

  • Location: Oklahoma City, OK

  • Company: Loves Travel Stops & Country Store

(CSA) scores.

Basic Purpose: The Fleet Sales Support Customer Service Representative (Fleet Sales Support CSR) provides the best possible customer service for members, vendors, and other affiliated business through inbound and outbound phone calls.

They ensure Fleets are submitted and maintained properly in our systems. Responsibilities: Provide the best possible customer service for members, vendors, and other affiliated business through inbound and outbound phone calls Ensure Fleets are submitted and maintained properly Follow scripts provided by TVC to ensure professional and consistent dialog to our members Professionally discuss membership options with prospective members,

prospective fleets, & sales associates Properly complete various forms of paperwork and reporting Answer the member’s/associates/fleet questions promptly, accurately, and professionally Process billing/support for Fleets assigned to her Input new members to a Fleet account assigned to her Take Customer Service calls as needed Have above average knowledge of memberships and benefits Have above average knowledge of computer system Check emails throughout the day and respond as necessary to information sent by managers and supervisors Precisely note all details into the computer system (i.

e. matrix & salesforce) Maintain proper records of attendance by correctly using HRIS. Maintain above

average knowledge of memberships and benefits Serve as a resource for questions from sales associates All other duties as assigned and required Education and Experience: Education High School Diploma (or GED) Required Licenses, Certificates, Credentials, and Other Requirements Must be able to type at least 50 WPM Must be able to operate a computer, use the internet and be familiar with 10-key Skills and Physical Demands: Skills Excellent verbal and written (both typed and handwritten) communication Highly self-motivated and results oriented Ability to perform in a high-energy, dynamic and team-oriented environment Strong phone presence and ability to handle a high volume of calls Ability to collaborate with fellow co-workers Physical Requirements Some travel required.

While performing the duties of this position, the employee may be required to: Stand, walk, sit for long periods of time, use hands/wrists/fingers for extended periods of typing, use hands/wrists/fingers to handle or feel objects, reach with hands and arms, climb stairs and/or ladders, maintain balance, stoop, kneel, crouch or crawl, talk or hear, read. The employee may occasionally be required to lift and/or move objects up to 25 pounds. Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Environmental Position will be assigned to an office work environment Employee will be exposed to weather conditions prevalent at the time (including occasional visits to field work sites, if applicable). The noise level in the work environment is usually moderate. Schedule Monday through Friday 8am -5pm CST or as assigned by supervisor/manager. Location The location assignment is remote. This location is subject to change and/or the position may be required to operate in additional locations. Job Function(s): Corporate Love’s Travel Stops is the nation’s industry-leading travel stop network.

For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces. ” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes: Gemini Motor Transport, one of the industry’s safest trucking fleets.

Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network. Musket, a rapidly growing, Houston-based commodities supplier and trader. Trillium, a Houston-based alternative fuels expert. TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

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