Customer Service Rep - Office Administrator | North Haven, CT

and will provide open enrollment transaction support. This is a temp-to-perm position, with the opportunity to become a permanent employee based on performance. Key Responsibilities: • Process all transactions and perform all tasks accurately within procedural guidelines and without errors• Consistently meet or exceed daily productivity standards for each task performed• Meet performance standards for quality, as defined in the Quality Assurance Plan (QAP) with no errors• Exhibit exemplary customer service internally and externally• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform work• Ensure timely completion of tasks to meet contract guidelines•

Adhere to project site attendance policy• Take typing test before interview Qualifications: • College degree and eligibility determination/transaction processing experience• Ability to type at least 45 WPM• Proficiency (or ability to be trained) with company standard software and PC systems• Ability to work at a sustained pace to meet production rates while producing quality work• Must be detail oriented and possess the ability to detect, document, and correct quality issues • Ability to work with limited direction after initial training Physical Requirements: • Regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms•

Occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear• Occasionally lift and/or move up to 10 pounds• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus Work Environment: • Work is generally performed in an office setting• Overtime, days, evenings, and some weekend hours.

Extremely fast pace• Regular work hours during training are 8:30 - 5:00 pm. To apply, please submit your resume with your typing test score. Candidates will also take a typing test before their interviews. We are an equal opportunity employer and welcome all qualified candidates to apply.

A drug and background screening is required for this position. Job Posted by Applicant Pro

have a customer-first attitude, demonstrating superior service, a professional demeanor, and a personable friendliness. This position deals with privileged information, and employees are held to strict confidentiality practices. Applicants should understand that FBOs operate 365 days per year.

The position will require holiday, weekend, day, or evening scheduling as required. Responsibilities: You'll serve as the vital connection between our customers and our line services department, helping coordinate aircraft services, concierge requests, and processing customer invoicing. CSRs are also responsible for maintaining basic lobby cleanliness throughout the day, including restocking consumable

items in our coffee/tea room. If you're helping us close at the end of the day, CSRs also balance daily sales reports and provide clerical support to the on-duty managers.

Heavy phone, email, and interpersonal communication skills are a must. Qualifications: Be at least 18 years of age Authorized to work in the USA Valid driver's license in the State of Connecticut with no prior suspensions Qualify for an airport-issued ID badge, dependent on a TSA fingerprint background check High School Diploma or equivalent. Well qualified individuals will have prior aviation-based experience including knowledge of the phonetic alphabet, aircraft types, and knowledge of FBO operations. Previous hospitality

experience also a plus! Benefits: Company-sponsored medical, dental, and vision insurance PTO accrual Company-sponsored 401(k) with matching 7 paid holidays Monthly monetary fuel commissions, based on fuel sales Benefits begin after a 90-day probationary period.

401(k) access after 6-months, fully vested after one-year. Additional Information: Applicants are asked to submit resumes along with a cover letter of interest. Interested applicants may also drop off a resume and cover letter in person at 50 Thompson Avenue, East Haven, CT. Uniform and grooming standards are enforced. Find out more information about Robinson Aviation and FBOs at. Must pass a pre-employment drug screen and background check before considered for employment.

Job Posted by Applicant Pro

Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.

Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.