CI Consultant / Information Technologist II | East Lansing, MI

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(90-100%), Union, Remote-Friendly Working/Functional Title CI Consultant Position Summary Reporting to the Senior Manager of MSU IT’s Research Cyberinfrastructure department, the CI Consultant will primarily perform the following duties: • Regularly advise a diverse group of researchers through various support channels (email, ticketing systems, chats) and offer in-person consultations during office hours to address their technical needs effectively.

• Establish a deep understanding of specific research activities through consistent engagements, aiming to tailor technical support to their unique requirements. • Coordinate interactions between researchers and technology providers, fostering

effective communication and collaboration with systems, software/data professionals, as well as network and security partners. • Build and maintain relationships with external vendor technicians and engineers to ensure alignment with research technology needs.

Solutions Development and Implementation: • Design, plan, and implement well-engineered software and data services that supports and enriches research productivity and reliability. • Facilitate the design, debugging, and automation/scripting of complex research workflows alongside researchers to optimize efficiency and effectiveness. • Design and implement robust, secure IT solutions within the dynamic and fast-paced research environment,

including maintaining version-controlled software code and custom data processing pipelines for complex research scenarios.

• Contributes to the technical direction and architecture for technology in one or more specialties. Functions as a technical lead / subject matter expert. • Performs independent research, prototyping, evaluates and champions new technology including cost benefit analyses. Documentation, Training, and Support: • Enhance researchers' learning by providing comprehensive awareness of the local and broader research computing and data landscape. • Develop advanced curricula and conduct workshops to empower researchers in maximizing their utilization of CI for their research endeavors.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capital. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement. Diversity, Equity, and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, interactionual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status, and socioeconomic background.

Unit Specific Education/Experience/Skills Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. Desired Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field with experience in computer/computational/data analytics, preferably within the research life cycle.

Advanced knowledge of systems integration and research data needs. Desired experience supporting the implementation of cybersecurity controls. Demonstrated advanced ability to integrate software, data, hardware, and cloud services in a scientific research environment. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials Resume and cover letter. Special Instructions Three professional references knowledgeable of your work. Work Hours STANDARD 8-5 Website tech. msu. edu Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Bidding eligibility ends on 12/5/2023 at 11:55 PM Advertised: Nov 29, 2023 Eastern Standard Time Applications close: Jan 2, 2024 Eastern Standard Time For more details: jobs-search.

org/finance_east-lansing-c435530/ci-consultant-information-technologist-ii-east-lansing_i1969554168

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report to one of the supervisors at the ITS Service Center. Summary Remote Support Jobs. The University of Michigan is looking for a Service Center Consultant to join our team in Information and Technology Services (ITS). This more-than-helpdesk role serves as an initial point of IT assistance for faculty, staff, and students.

These are full-time remote positions, with great university benefits. Who We Are ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, as leaders in their fields at a world-class institution. We are dedicated to: Promote the customer experience by providing proactive, laser-focused customer service

Provide appropriate IT security and privacy in an open university society, while promoting innovation Support data-informed decision-making Provide intuitive research computing solutions Build a world-class, transformational network and reliable administrative systems Our mission is to be trusted enablers of technology for the U-M community.

To learn more, visit: its. umich. edu. Responsibilities Provide high-quality customer service and technical support for: Computer and network infrastructure; desktop and mobile-devices; collaboration services Applications covering human resources; financials; student and alumni records; research administration; teaching and learning Identities; passwords

and access Troubleshoot issues using a variety of technical tools, through remote channels: phone, email, and chat.

Educate customers on IT services and policies. Collaborate with team members and other support groups to resolve more complex issues. Update and improve existing support documentation. DEVELOPMENT OF SELF AND OTHERSWe will support your learning and growth with substantial training, access to resources like Linked In Learning and Coursera, and tuition support. As skills build, take on stretch assignments such as security incident response; desktop support; and system analysis to further your career. Skills You Have You are energized by working with a collaborative team to support the university mission.

You are a constant learner who excels in an academic environment. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities. Required Qualifications High School diploma or equivalent combination of education, certification, and experience Knowledge of operating systems (Windows, Mac OS) and industry standard web browsers Proficiency with current computer technology and applications Creative problem solving and excellent troubleshooting skills Effective oral and written communication skills Maintain relationships with customers and colleagues to provide exemplary customer service Desired Qualifications Associate's or Bachelor's degree Six months experience in IT, customer service, or other relevant settings Additional Information PHYSICAL DEMANDS/WORK ENVIRONMENTNormal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer.

May require working scheduled shifts outside of typical business hours and on weekends, and availability for on-call duty. Punctual, regular attendance is required.

BENEFITS AT THE UNIVERSITY OF MICHIGANIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. More information about benefits including medical, dental and retirement plans can be found at hr. umich. edu/benefits-wellness Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9acbc0dc-ea8f-4eb7-b51d-a942db416dfa