Location: Ann Arbor, MI
Company: University Of Michigan
report to one of the supervisors at the ITS Service Center. Summary Remote Support Jobs. The University of Michigan is looking for a Service Center Consultant to join our team in Information and Technology Services (ITS). This more-than-helpdesk role serves as an initial point of IT assistance for faculty, staff, and students.
These are full-time remote positions, with great university benefits. Who We Are ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, as leaders in their fields at a world-class institution. We are dedicated to: Promote the customer experience by providing proactive, laser-focused customer service
Provide appropriate IT security and privacy in an open university society, while promoting innovation Support data-informed decision-making Provide intuitive research computing solutions Build a world-class, transformational network and reliable administrative systems Our mission is to be trusted enablers of technology for the U-M community.
To learn more, visit: its. umich. edu. Responsibilities Provide high-quality customer service and technical support for: Computer and network infrastructure; desktop and mobile-devices; collaboration services Applications covering human resources; financials; student and alumni records; research administration; teaching and learning Identities; passwords
and access Troubleshoot issues using a variety of technical tools, through remote channels: phone, email, and chat.
Educate customers on IT services and policies. Collaborate with team members and other support groups to resolve more complex issues. Update and improve existing support documentation. DEVELOPMENT OF SELF AND OTHERSWe will support your learning and growth with substantial training, access to resources like Linked In Learning and Coursera, and tuition support. As skills build, take on stretch assignments such as security incident response; desktop support; and system analysis to further your career. Skills You Have You are energized by working with a collaborative team to support the university mission.
You are a constant learner who excels in an academic environment. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities. Required Qualifications High School diploma or equivalent combination of education, certification, and experience Knowledge of operating systems (Windows, Mac OS) and industry standard web browsers Proficiency with current computer technology and applications Creative problem solving and excellent troubleshooting skills Effective oral and written communication skills Maintain relationships with customers and colleagues to provide exemplary customer service Desired Qualifications Associate's or Bachelor's degree Six months experience in IT, customer service, or other relevant settings Additional Information PHYSICAL DEMANDS/WORK ENVIRONMENTNormal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer.
May require working scheduled shifts outside of typical business hours and on weekends, and availability for on-call duty. Punctual, regular attendance is required.
BENEFITS AT THE UNIVERSITY OF MICHIGANIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. More information about benefits including medical, dental and retirement plans can be found at hr. umich. edu/benefits-wellness Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9acbc0dc-ea8f-4eb7-b51d-a942db416dfa
Consulting jobs refer to positions where individuals provide expert advice to organizations or individuals in a specific field. These roles are characterized by problem-solving, strategic thinking, and a focus on optimizing business processes or improving organizational performance. Consultants often work for consulting firms or as independent contractors and engage in project-based work, which may involve travel and working with diverse clients. The nature of consulting provides exposure to varied industries and requires strong analytical and interpersonal skills.
Consulting jobs refer to professions where experts provide strategic advice to companies or individuals. Individuals in these roles analyze challenges, identify improvements, and recommend solutions that drive business efficiency, profitability, and growth. Characterized by problem-solving, project-based engagements, and expertise in specific industries or functions, consultants may work for firms or as independents. This career is marked by its dynamic work environment, frequent travel, and the opportunity for exposure to diverse business scenarios, enabling consultants to rapidly build a broad skill set and professional network.
Consulting jobs refer to positions where individuals provide expert advice to organizations or individuals in a specific field. These roles are characterized by problem-solving, strategic thinking, and a focus on optimizing business processes or improving organizational performance. Consultants often work for consulting firms or as independent contractors and engage in project-based work, which may involve travel and working with diverse clients. The nature of consulting provides exposure to varied industries and requires strong analytical and interpersonal skills.
in Engineering (CRLT-Engin) at the University of Michigan invites applications for an Instructional Consultant position focused on technology-informed pedagogy. This is an exciting opportunity to join a vibrant, collaborative Center with partnerships across the College of Engineering (Co E) and beyond.
Established in 2004, CRLT-Engin is staffed by experienced engineering and STEM educators who promote excellence and innovation in engineering education by facilitating evidence-based teaching practices that support all students. We are a key partner in the College's efforts to support instructors with in-person, online, and hybrid learning, ensuring a pre-eminent engineering education that
is innovative, equitable, and accessible regardless of modality. You will report to the Director of CRLT-Engin and contribute to the work of a well-established STEM teaching center, strengthening its portfolio of virtual and hybrid offerings.
All interested individuals are encouraged to apply, including individuals from backgrounds historically underrepresented in educational development. For information about CRLT-Engin, visit http: //crlte. engin. umich. edu/ What You'll Do Assist the Co E with developing a plan for flexible instructional delivery modes and personalized learning that leverages technology such as generative AI Lead technology-related workshops, learning communities,
and other programs, especially in collaboration with CAEN (Co E's information technology services unit) and Nexus (Co E's home for online and professional education) Consult with instructors and administrators about teaching-related matters such as pedagogy, course design, backssment, and curricular enhancements Focus on inclusive and equitable teaching practices that align with the College's strategy in this area Observe classes and conduct student feedback sessions Develop printed and electronic resources for instructors Participate in professional development opportunities and connect with a network of educational development professionals Who We Are Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future.
Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good. Our vision, mission, and values are supported by a people-first engineering framework that guides our work. As Michigan Engineers, we strive to apply excellent engineering fundamentals, integrated expertise and equity-centered values to reimagine what engineering can be, close critical gaps, and elevate all people.
Information about our vision, mission, and values can be found at: http: //strategicvision. engin. umich. edu/ The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). Michigan Engineering models that commitment in our research, culture and collaborations. We seek to recruit and retain a diverse workforce as a reflection of that commitment. Learn more about DEI at Michigan Engineering: www. engin. umich. edu/culture/diversity-equity-inclusion/ Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include: Generous time off A retirement plan that provides two-for-one matching contributions with immediate vesting Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Maternity and Parental Leave Skills You Have The required qualifications for this position are: A masters degree in engineering, engineering education, or related STEM field (preference will be given to those with a completed doctorate or equivalent) and experience teaching in a university or college setting 3+ years of experience with the pedagogical strategies and challenges of implementing a variety of instructional technologies (such as learning management systems, polling software, and generative AI) 3+ years of experience with hybrid/online teaching or hybrid/online course design, and knowledge of digital accessibility Skills base for consulting with STEM instructors (with diverse cultural and educational backgrounds, social identities, institutional roles, and technical disciplines) Workshop or equivalent facilitation skills Familiarity with the literature on instructional technology and online/hybrid teaching-and-learning practices Experience and desire to work independently and as part of a collaborative team Project management skills Applicants with 5+ years of experience with the pedagogical strategies and with hybrid/online teaching and course design and digital accessibility, as well as 2+ years of experience conducting workshops and consultations with instructors, will be considered for Assistant Director for Technology-Informed Pedagogy.
Work Locations This position is classified as a flex (hybrid) position within the Michigan Engineering STARR classification matrix which means you will work on campus 2 days per week and work remotely the remaining days of the week. You can find more information here: rpm. engin. umich. edu/human-resources/telecommuting/ Additional Information Factors used to determine salary include experience, knowledge, and skills for the position. You are encouraged to discuss salary questions for transparency throughout the recruiting process.
The salary range for the Instructional Consultant is $70,000 - $75,000. The salary range for the Assistant Director is $76,000 - $85,000. Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.
Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended. Review of applications will begin starting on January 8, 2024 and continue until the position is filled. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9ae1e2b4-6d0a-41d3-9d12-f95222c734ce
