of Renasant Bank policies and procedures, and customer service standards, the Head Teller will spend time role modeling, leading, and inspiring the team to deliver exceptional service to all customers, while maintaining sound operations. Head Tellers will lead by example in recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures.
Head Tellers will oversee and share in all Teller and Senior Teller responsibilities. Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager
is not available. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities An effective Head Teller is capable of driving a best in class branch experience in five primary areas of responsibility: Customer engagement, service execution, operational excellence, leadership, and management.
Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws,
official checks, etc. Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation Protect the bank from unnecessary risk by following compliance, risk and operational procedures Assist with all monthly and quarterly branch backssments Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed Participate in interviewing, selecting and training teammates Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings Contribute to employee performance backssments, including disciplinary action planning and coaching for improved performance Perform other related duties as assigned Qualifications High school diploma or equivalent required.
College education preferred, but not required Minimum of 2 years of cash handling experience, one of which must be successful teller experience Minimum of 1 year leadership experience Minimum of 1 year customer experience in a sales environment preferred Proven track record of leadership, sales management, and coaching Ability to produce individual and team sales and customer experience results Effective written and verbal communication skills Strong sense of teamwork; ability to work cooperatively in a team environment Attention to detail with strong record of accuracy in handling of transactions Comfortable using a variety of technology software products to process transactions Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes Ability to travel for training, other development opportunities, and between branches, as needed Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients.
Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i. e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word " May" This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
services such as opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers. Responsible for the development of new business relationships, maintaining existing relationships, and recognizing selling and referral opportunities.
Answers questions on all services the financial institution provides. MAJOR DUTIES AND RESPONSIBILITIES (Lending): Possesses knowledge of features and benefits of all bank products and services in order to efficiently promote the bank and explain available financial institution products and services to existing and potential customers. Services existing residential loan accounts and expands existing relationships
through cross-sells and referrals. Assists in the implementation of new products or programs to help provide better service to customers and stimulate new growth.
Interviews loan applicants, analyzes financial information and makes appropriate loan decisions; Decisions must be based primarily on opinions derived from facts and projections based upon the best available information; Must abide by specified lending authority as dictated by the loan policy and procedures manual. Presents loan requests above lending authority to loan review committee for approval. Manages a loan portfolio as it pertains to consumer and residential loans under his or her responsibility. Services loan portfolio
in a manner consistent with sound banking practices, while maintaining profitability.
Participates in the bank's officer call program and promotes the bank's services where appropriate. Makes business development calls on existing customers and prospective customers. Maintains an active role in community affairs to improve the bank's visibility in the area. Implements plans to reduce total past dues loans and non-earning assets to a level determined by senior management; Monitors past due loans and contacts customers when appropriate. Assures delivery of quality customer service in the branch through personal leadership and adherence to bank's quality standards.
MAJOR DUTIES AND RESPONSIBILITIES (Platform): Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Receives deposits and ensures that all accounts are properly processed. Establishes retirement accounts, and arranges for direct deposits. Completes arrangements and documents for special services such as exchanges of foreign currency. Carries out the financial institution's client retention strategies.
Proactively seeks prospects for new business. Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists. Opens and closes office by following established security procedures. Performs specialized tasks such as preparing cashier's checks and personal money orders, and issuing traveler's checks. Ensures compliance with all internal controls and policies and procedures Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
Completes all required monthly and quarterly training. Accurately processes and/or reports the following as outlined in established branch procedures: Garnishments, tax levies, subpoenas, etc. Counterfeit Currency Report. Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc. ) Night deposit logs. Balancing and reporting of the negotiable instrument log. ADDITIONAL RESPONSIBILITIES: Represents the financial institution in community affairs and civic organizations.
Assists all branches with existing and potential consumer and residential loan customers. Occasionally assists commercial customers with their initial loan requests. Authorizes official checks, expense checks, money orders, charge-offs, overdrafts etc. as outlined in procedures manual. Accurately balances assigned cash drawer. Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips. One to two years or retail banking experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
Ability to interact with customers in a professional and friendly manner. Performs any other duties assigned by the supervisor. JOB QUALIFICATIONS: Bachelor degree from an accredited college with a concentration in accounting / finance preferred, or equivalent business related experience. One to two years of consumer and residential lending experience. Proven knowledge of loan policies and procedures. Ability to work independently, establish priorities and procedures, and meet established goals. Proven ability to motivate staff in sales.
Strong personal leadership skills, organizational skills, and excellent verbal and written communication skills; Interacts well with customers, listens effectively, and communicates complex issues. Ability to analyze and summarize complex financial information, make presentations of that information, communicate its contents, and make recommendations for appropriate courses of action. Ability to travel to various locations to meet with customers and bank personnel. Strong business development, customer relations, and decision-making skills are essential. STANDARDS OF PERFORMANCE: Performs all areas of responsibilities in a timely, accurate, and thorough manner; Acceptable attendance and reporting to work in a timely manner.
Works well with co-workers, vendors, and customers. Conducts customer relations in a manner that will enhance the overall marketing effort of the bank. Must be courteous and respectful of all customers and employees. All employees are expected to conduct themselves in a professional matter, which is conducive to the effective operation of the Bank. Follows all company policies and procedures as well as all state and federal regulations. Ability to maintain matters of a highly confidential nature.
Honesty must be an essential ingredient in all matters. Attempts to return all phone calls the same day as they are received. Acts on all loan requests, after receiving all information necessary to consider the request, within two days for all loans within your authority and twelve days for all other loans. Maintains loan exceptions at a rate specified by loan policy and procedures, or of greater quality. Job Posted by Applicant Pro
