position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role. RENASANT BANK IS AN EQUAL OPPORTUNITY
EMPLOYER Responsibilities An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc. Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation Execute the Renasant Bank service standards in every customer and teammate interaction Understand and listen for customer issues and concerns and either own the problem or refer
to a branch teammate who can help address the concern Maintain service knowledge standards in conjunction with related regulations, policies, and procedureinteractionecute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations Assist the Head Teller on additional operational procedures as necessary, including quarterly branch backssments May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates Perform other related duties as assigned Qualifications High school diploma or equivalent required1 year teller experience and/or previous cash handling experience preferred6 months of customer service experience preferred Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction10-Key skills Mathematical skills, including the ability to count cash and coin in a fast paced environment Good interpersonal skills Effective written and verbal communication skills Knowledge of and the ability to learn bank products and solutions Ability to travel for training, other development opportunities, and between branches, as needed For all Senior Tellers: Minimum of 1 year successful teller experience Minimum of 1 year previous back-up Head Teller experience required Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing.
Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i. e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word " May" This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
all available options to them. Performs primarily in a teller role at multiple locations, but has secondary responsibilities in new accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Promotes and advises on the bank's products and services and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need. MAJOR DUTIES AND RESPONSIBILITIES: Provides quality customer service through courteous and accurate handling of transactions. Performs specialized
tasks such as preparing cashier's checks, cash advances, and ATM Balancing. Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.
Accurately balances assigned cash drawer. May serve as Vault Teller or Vault Teller Backup. May be responsible for operating and balancing a Teller Cash Recycler (TCR). Ensures compliance with all internal controls and policies and procedures Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts Develops knowledge of bank products through independent study of Product Knowledge Manual and
general banking knowledge through Professional Development or CFT courses.
Completes all required monthly and quarterly training. Accurately processes and/or reports the following as outlined in established branch procedures: Garnishments, tax levies, subpoenas, etc. Counterfeit Currency Report. Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc. ) Night deposit logs. Balancing and reporting of the negotiable instrument log. Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
Receives deposits and ensures that all accounts are properly processed. Establishes retirement accounts, and makes arrangements for direct deposits. Completes arrangements and documents for special services such as exchanges of foreign currency. Carries out the financial institution's client retention strategies. Proactively prospects for new business. May serve as Publicity Coordinator and/or Digital Champion. Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists. Opens and closes office by following established security procedures.
Represents the financial institution in community affairs and civic organizations. Performs any other duties assigned by the supervisor. JOB QUALIFICATIONS High school graduate or equivalent. One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required. Ability to interact with customers in a professional and friendly manner. Ability to operate a motor vehicle with proof of a valid driver's license and proof of insurance. Meets eligibility requirements of the company's insurance provider in order to maintain sufficient coverage.
Maintains minimum limits of $100,000-$300,000-$25,000 of insurance coverage for his/her own personal vehicles in order to provide sufficient coverage during usage of a personal vehicle for company business. STANDARDS OF PERFORMANCE Complies with all bank policies and procedures as well as all state and federal regulations. Conforms to a high standard of appearance, conduct and communication. Analyzes, processes, and resolves issues in a competent, accurate, and proficient manner. Demonstrates respect and courtesy to each customer, visitor and co-worker.
Processes customer transactions in a thorough and efficient manner. RISK FACTORS Errors in handling transactions could cause financial losses to the bank. Losses resulting from legal and compliance issues. Loss of reputation within the community. CONTROLS Documentation and transactions are reviewed by Teller Support. Reviews completed by branch supervisors, internal and external auditors, and federal examiners. Variances from budgets and projections. EQUIPMENT INVOLVED Teller software. Computer. Fax machine. Encoding machine. Remote capture machine. Must be able to operate a motor vehicle and have a valid driver's license.
Other business related equipment. Job Posted by Applicant Pro
