Full-Time Teller, Belle Branch
is responsible for accurately processing customers' routine transactions in a professional and friendly manner. The Teller also interacts regularly with customers and assists them with information regarding their accounts and bank products/services. This exceptional candidate should be able to think critically, possess basic math skills, and the capability to maintain confidentiality.
Primary Duties: Safely and accurately process customers' routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments Issue negotiable items such as cashier's checks Provide customers access to their safe deposit box Complete customers' special requests
as needed Maintain supply of cash and currency in personal cash drawer Count personal cash drawer at the end of each shift to make sure it balances Reconcile personal cash drawer in the event drawer does not balance Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner Answer customers' basic inquiries about their accounts Promote the bank's products and services based on customers' needs Comply with bank operations and security procedures Maintain confidentiality of customer and bank operations information Meet all deadlines of any assigned training Other duties as assigned by supervisor Skills: Basic Computer Skills
- Using computers to program, set up functions, enter data, or process information Obtaining Information - Observing, receiving, and otherwise acquiring information from all relevant sources Decision Making and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems Communicating, Speaking and Active Listening with Supervisors, and Peers - Providing information to supervisors and co-workers by telephone, in written form, email, or in person Comprehension and Critical Thinking - Understanding work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Planning and Organizing - Setting clear objectives, establishing courses of actions, and organizing time to accomplish objectives on or ahead of schedule in an orderly fashion Initiative - Ability to work independently and complete tasks with limited guidance or instruction Customer Service - Interacting with customers, understanding customer needs, and explaining service options to customers in a friendly, helpful, and patient manner Confidentiality - Maintaining the privacy of sensitive information, both customer data and bank data Compliance with Policies, Procedures, and Standards - Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards Attention to Detail - Accuracy in following procedures and instructions and producing quality work Multitasking - Working on many problems and tasks at the same time Basic Math Skills - Addition, Subtraction, Multiplication, Division Ability to count US currency Excellent data entry skills Experience: High school diploma or educational equivalent preferred, not required and/or must be at least 16 years of age at time of employment Prefer previous experience in customer service or cash handling positions Years of experience may be substituted for education requirements or related work experience This job requires skills needed in a typical office environment.
This includes computer skills, communication skills, as well as utilization of office equipment
