triple check system and verify patient information (full name, birthday, social security number, authorized signature, and authorization expiration date). o Confirm requesting party contact information including, but not limited to, fax number and/or mailing address.
o Distribute medical records via fax or mail to requesting party. o Perform Triple Quality Check on all medical records being processed. Invoicing o Create a statement of charges for the medical records copying fee per state statute or flat fee agreements and bill appropriate party. o Complete vendor information on state requests. o Include all pertinent information including, but not limited to, doctor/facility name, claim
number, order number, or account number. Record each release of protected health information in our HIPAA Accounting of Disclosures E-Log o Archive under the correct doctor/facility name.
o Document the requesting party name and contact information, method of delivery, and invoice number (if applicable). Customer service phone calls o Provide prompt and courteous customer service. o Provide information to telephone inquiries regarding status, payment, and delivery of protected health information. o Process credit card payments. o Distribute authorization forms as requested. o Create solutions for issues regarding medical records requests. General administrative and clerical duties. Tidy
and maintain your area. EDUCATION AND EXPERIENCE Minimum high school diploma.
Minimum one (1) year medical records and/or healthcare experience. Knowledge of administrative and clerical procedures. Knowledge of customer service principles and practices. Keyboard (35 WPM) and basic computing skills. KEY COMPETENCIES Strong communication skills. Professional demeanor. Customer service orientated. Ability to work accurately and efficiently under pressure and meet deadlines. Ability to self-manage. Information management and organization. Thorough and attentive to detail. Reliability. Stress tolerance.
Administrative/Clerical jobs encompass a range of office and administrative support duties. These roles are crucial for ensuring the smooth operation of businesses and organizations. They typically involve tasks such as data entry, file management, answering phones, scheduling appointments, and supporting other staff. Characteristics of these jobs include attention to detail, strong organizational skills, proficiency in office software, and excellent communication abilities. While they vary by industry, administrative/clerical positions form the backbone of efficient office environments, enabling other professionals to focus on their specific roles.
Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
