Training Specialist | Spartanburg, SC

Detailed Information

  • Location: Spartanburg, SC

  • Company: Denny's

training programs, aids and materials utilizing knowledge of methods in classroom training, e Learning, on-the-job training, and self-study. In addition, this position works collaboratively to provide assistance in training needs identification, the monitoring and backssment of training effectiveness, and organization development interventions for the Brand.

This role consults with the business experts to identify learning needs and to develop and maintain learning solutions that build functional capability and meet business objectives. This position partners closely with internal leaders, as well as franchisees, to ensure a “one brand” focus and alignment of priorities and goals among

all stakeholders. The role will work across boundaries and in conjunction with cross-functional partners to positively impact our 4 Key Results: Team, Guests, Sales, and Profits through the power of our people processes.

Culture being the heart of our work, this role demonstrates the company’s Vision, Mission, and Guiding Principles to role model a culture of belonging and a place for all at Denny’s. ESSENTIAL FUNCTIONS (Key Responsibilities) Consults with business leaders and stakeholders to establish learning and development priorities that drive business and people strategies and create tangible business value. Continuously learns about internal and external factors that impact learning

and performance in organizations; remains aware of trends and anticipates opportunities to add value to the business.

Creates and implements programs and initiatives, including the development of training materials, job aids, and communications. Develops both classroom and on the job programs to enhance functional expertise and brand knowledge/ operational skills. Leads Hospitality Initiatives – collaborates with Consumer Insights and Ops teams to solicit feedback and ensure programs are relevant and on target. Develops innovative and interactive learning solutions that engage our learners and support a culture of sharing and fun. Leverages contemporary interactive technologies to engage and enhance learning, including e Learning tools (MS Office, Articulate Studio ’09, Articulate Storyline2, and other authoring tools), design tools (Adobe CS6) and collaboration platforms (LMS, blogs, Social websites wikis).

Works collaboratively to conduct ongoing learning needs backssments to identify performance gaps and determine the requirements for either the revision of existing learning and development programs or the development of new learning and development materials. Responsible for updates to training content on Ignite. Provides analytical, reporting and tracking support to Learning and Operations.

Other duties as assigned. EDUCATION & EXPERIENCE REQUIREMENTS Education: Bachelor’s degree in related field required. Experience: 1-3 years’ experience in training and training materials development. Demonstrated experience utilizing MS Office Suite. REQUIRED KBOWLEDGE & SKILLS Possess excellent written and verbal communication skills. Effective public speaking skills with the ability to engage learners. Ability to design, develop and deliver functional skills training aligned with business goals and initiatives to drive results in a performance-based learning culture.

Ability to function independently and as part of a team with a positive attitude, strong work ethic and commitment to excellence. Project management skills and demonstrated success in managing/leading initiatives. Licensed to operate an automobile without hours of operations restrictions. Ability to travel (up to 20%), including overnight stays and airline travel when applicable. Strong planning and organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment.

Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, interaction, interactionual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-xyz X. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Denny’s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-xyz X or dhs. gov/e-verify. Please note that we do not use this information to pre-screen job applicants.

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