Location: West Des Moines, IA
Company: TJX Companies
Goods Store 0662 320 South Jordan Creek Pkwy Ste 300 West Des Moines IA 50266 JOB SUMMARY Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed Duties and Responsibilities Promotes a “Highly Satisfied” customer experience utilizing appropriate
tools and resources Drives customer loyalty through all programs and initiatives Addresses customer concerns and issues promptly Updates Associates on current customer experience feedback, goals, and company initiatives Utilizes TJX approved Training resources, protocols, and guides to provide training and mentoring to all Associates on Policies and Procedures Provides ongoing recognition and constructive feedback on cashier performance Maintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policies Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor Audits and approves
all applicable paperwork Maintains cleanliness, recovery, and organizational standards throughout the frontline Monitors all frontline equipment, communicating issues to management Executes and adheres to all Company directives Maintains and upholds merchandising standards within the queue-line Adheres to all operational, merchandise, and loss prevention policies and procedures (IE: merchandise ticketing, EAS tagging (if applicable), and coding standards) Ensures proper and timely handling of damages and Mark out of Stock Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store Other duties as assigned Specify the number of associates receiving day-to-day guidance/direction: Position does not have any direct or indirect reports Minimum formal education, if any, required to perform this job High School graduate or equivalent degree preferred Minimum job skills required to perform this job Available to work flexible schedule including evenings and weekends Ability to work as a team member Excellent interpersonal skills Exceptional customer service skills Ability to lift heavy merchandise with/without reasonable accommodations Ability to train and provide direction to others Ability to run a register/handle money Must be able to handle confidential information with discretion Minimum experience required to perform this job: Experience as a coordinator or previous retail/supervisory experience preferred List specific jobs which could prepare an individual for this job: Merchandise Associate Merchandise Coordinator Backroom Coordinator Organization Chart Reports To: Store Manager Assistant Store Manager Other Job Title: s Reporting to This Position’s Supervisor: Merchandise Associates Merchandise Coordinator Backroom Coordinator Store Cleaning Associate At Home Goods, we embrace the unknown - with new products, new challenges and new ways to make a house a home.
Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense. Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, interactionual orientation, national origin, age, disability, gender identity and expression, marital or military status.
We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Home Goods Store 0662 320 South Jordan Creek Pkwy Ste 300 West Des Moines IA 50266
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